application support engineer resume sample

14 Application Support Engineer Resume Examples for 2024

Crafting a resume for an application support engineer position requires a blend of technical know-how and clear communication. This guide provides tested samples and key strategies to showcase your skills effectively. Expect to see how tailored experience, education, and certifications align with job requirements, and learn to present this valuable information with precision in your resume.

• 10 Nov 2024 - 1 new section (Showcase leadership growth) added
• 11 Oct 2024 - 1 new resume template (Senior Application Reliability Engineer) added
• 10 Sep 2024 - 1 new section (Show leadership in your experience) added

  Next update scheduled for 09 Dec 2024

Here's what we see in standout application support engineer resumes:

Show Impact With Numbers : You should show your impact with clear numbers. Include ticket resolution rates , how you've reduced system downtime , cut response times , or improved user satisfaction scores . Numbers help us see the real impact you've made.

Match Skills To Job Description : Include skills on your resume that you have and are also in the job description. Popular ones are SQL database management , Linux/Unix proficiency , Troubleshooting techniques , Scripting knowledge , and Customer support experience . Choose those that match your abilities.

Highlight Automation Initiatives : Show any involvement in automation to grab attention. Use phrases like automated report generation or streamlined data backup . Automation is a key trend and shows you work to make systems more efficient.

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Application Support Engineer Resume Sample

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Application Support Engineer with Database Specialization Resume Sample

Education placement on resume.

Place your education after your work experience if you have been employed in the field for several years. The abilities you have gained in real-world situations often speak louder than your degrees.

However, if you have recently completed a relevant course or certification, such as a specialized bootcamp for application support skills, this should be highlighted at the beginning of your resume to show you are up to date with current technologies and methodologies.

Highlight technical proficiencies

Showcase specific technical skills relevant to an application support role. Examples include familiarity with SQL databases, scripting languages like Python or Bash, and troubleshooting methodologies.

Demonstrate your experience with ticketing systems or user support platforms, as these are often distinct to the role of supporting applications versus other types of engineering positions.

Junior Application Support Engineer Resume Sample

Ideal resume length.

As someone aiming to be an application support engineer, your resume should be clear and concise. If you have less than 10 years of experience, aim to fit your resume on one page. This helps you show that you can prioritize and present key information clearly. Include your most relevant skills and experiences that relate to supporting and maintaining applications.

For more seasoned professionals, a two-page resume can be appropriate. Use the extra space to detail your deeper expertise and significant projects. Always keep the most compelling information on the first page, as hiring managers might only glance at the first page quickly. Make sure your technical skills and major achievements in application support are easy to find and read.

Senior System Support Specialist Resume Sample

Emphasize problem-solving abilities.

Describe specific incidents where you have successfully resolved application issues. This could include bugs you've fixed or downtimes you have minimized.

Supporting applications often means being the bridge between users and the technical team, so highlight experiences where you have communicated effectively to both parties to resolve complex technical problems.

Technical Support Engineer Resume Sample

Beat the resume screeners.

Understand how application support engineer resumes are screened by applicant tracking systems (ATS). These systems look for keywords and phrases that match the job description, so it's important to tailor your resume accordingly. Focus on including terms that are relevant to supporting and maintaining applications.

Here are some suggestions to improve your resume's ATS compatibility:

• Use keywords like 'troubleshooting', 'user support', and 'system updates' that are common in application support roles.
• Make sure that your technical skills section includes specifics such as 'SQL', 'Python', or 'Linux', depending on what the job description emphasizes.

IT Support Engineer Transitioning to Application Support Resume Sample

Make your skills shine.

As a hiring manager, I value seeing a resume that speaks directly to the job. For an application support engineer, this means showing you get tech and can solve problems. You should also show you're a team player. When you tailor your resume, think about the job and match your skills to it.

• Focus on software, systems, and tools you know. Mention any you've worked with, like SQL databases or Linux servers .
• Show you can lead. If you've guided a team, even a small one, tell about it. Use clear facts, like 'Led a team of 4 to update app security.'
• If you're new to this job area but have related skills, talk about them. Explain how you used them in tasks like troubleshooting or customer service, which apply here too.

Lead Application Support Analyst Resume Sample

Showcase your wins, not tasks.

Avoid listing the day-to-day tasks from your past roles as an application support engineer. Instead, show what you achieved while doing those tasks. This gives us a clear picture of how you make a difference.

Here's how you can change a responsibility into an accomplishment:

• Before: 'Responsible for monitoring system performance.'
• After: 'Improved system uptime by 15% through proactive performance monitoring and optimization.'
• Before: 'Handled customer support tickets.'
• After: 'Enhanced customer satisfaction by 20% through efficient resolution of over 500 support tickets.'

Use numbers to measure your impact when you can. This helps us understand the scale of your contribution.

Cloud Application Support Engineer Resume Sample

Essential technical skills list.

When you're crafting your resume as an application support engineer, you want to show that you have the right toolbox of skills. Here's a list of hard skills to consider. Remember, you don't need to have every skill, but focus on the ones where you are strong and which are most relevant to the job you want.

• Windows Server
• Scripting languages (e.g., Python , Bash )
• Database management
• Networking fundamentals
• Problem-solving with log files
• Application monitoring tools (e.g., Nagios , Splunk )
• Customer service platforms (e.g., Zendesk , ServiceNow )
• ITIL frameworks

Place these skills in a dedicated section on your resume for easy reading. Many companies use software to scan resumes for specific skills before a human sees them. This is why it's important to match the job description as closely as possible.

Always be honest about your proficiency level. If you have experience with a particular CRM software or a ticketing system , make sure to include it. Tailor your skills to the job posting, and don't forget to include any certifications like CompTIA A+ or Microsoft Certified: Azure Administrator Associate that prove your expertise.

Application Support Consultant Resume Sample

Show leadership in your experience.

When you apply for a role in application support, showing your growth and leadership skills can make a big difference. If you've led a project or were promoted, here's how to share that:

• Highlight any role advancement, like moving from junior to senior support engineer, by listing both positions with dates. This shows your growth within a company.
• Include specific projects where you led a team. Use phrases like 'Led a team of 5 in developing a new troubleshooting protocol that reduced downtime by 20%.'

You might have trained new staff or been the go-to person for complex issues. These are good signs of leadership. Think about times you took charge or were recognized for your leadership. Here are ways to show it:

• Mention any training or mentorship roles, such as 'Trained new team members on application support protocols and best practices.'
• If you received any awards or recognition, include them, for example, 'Recipient of 2022 Excellence in Support Award for outstanding problem-solving skills.'

Application Support Engineer Team Lead Resume Sample

Showcase leadership growth.

When you're aiming for a job in application support, showing you've grown into leadership positions is key. You want to highlight any roles that have put you in charge of a team or project. This is not just about job titles, but the work you've done.

Here are ways you can show this on your resume:

• Include any titles like 'senior' or 'lead' that you've held, and mention the size of the team you managed, if applicable.
• List specific projects where you've had a lead role, and briefly explain your responsibilities, like 'Led migration to a cloud-based system, managing a team of five engineers.'
• Think about times when you've trained new staff or when you've been the go-to person for troubleshooting complex issues. Phrases like 'Mentored junior engineers and enhanced team efficiency by 20%' can show leadership.
• Even if you haven't had a formal promotion, describe instances where you took the lead on initiatives, such as 'Spearheaded the adoption of automation tools, reducing average response time by 30%'.

Remember, leadership is also about results. So, try to quantify your impact in any leadership role with numbers and percentages whenever you can.

Application Support Specialist Resume Sample

Show impact with numbers.

When you apply for a job, it is key to show how you have made a real difference at your past work. Numbers can help do this. For an application support engineer, this means sharing how you improved systems and helped users. Think about how you can measure your work. Here are some ways to do this:

• Consider the number of user issues you resolved and how this improved customer happiness. You could count how many tickets you closed or how much faster you made the support process.
• Did you help make any systems or apps better? Show your impact by listing any percent increase in system uptime or reduction in error rates .
• If you have worked on making things more efficient, talk about the time saved due to your changes, like a decrease in page load times or a reduction in the steps needed to complete a task .
• Have you been part of a team that rolled out new updates or features? Mention the number of successful updates and how they improved performance or user experience.
• If you trained people or wrote guides, how many people did you help or how many documents did you create? You can use metrics like training sessions held or guides written .

Use these ideas to think about your work. Even if you are not sure about the exact numbers, you can make a smart guess. It is better to show some numbers than none at all. This will help you stand out.

Senior Application Support Manager Resume Sample

Show leadership and growth.

As an application support engineer, showing growth in your career can make your resume stand out. Here are ways to highlight your leadership roles and promotions:

• Include job titles that reflect upward movement. For example, if you started as a 'junior application support engineer' and moved to an 'application support specialist', make sure each title is clearly listed with dates to show progression.
• Describe leadership roles, even in temporary or project-based work. Use bullet points to note any experience where you led a team, oversaw a project, or trained new staff. Phrases like 'Led a team of 5 in deploying software updates' or 'Trained new hires on application troubleshooting procedures' show leadership.

Think about times when you had more responsibility or when you helped your team succeed. These are the experiences that you want to share. Even if you're unsure about your leadership roles, consider times when you took the lead on a task or initiative and include those.

Senior Application Reliability Engineer Resume Sample

As someone looking to secure a role in application support, it's crucial to show how you've grown into leadership positions or taken on more responsibility over time. You want to make it clear to hiring managers that you are ready to step up and lead when needed. Here are some ideas to help you showcase this growth:

• Highlight any title changes that reflect an increase in responsibility, such as moving from 'junior support engineer' to 'senior support engineer.' This shows a clear path of advancement.
• Include examples of projects where you had a leading role. For instance, 'Led a team of five to successfully deploy a critical software update ahead of schedule.' This demonstrates your ability to manage and guide a team.
• Point out any formal recognition you received for your leadership, such as 'Recipient of the 2020 Leadership Excellence Award for outstanding team coordination and problem-solving.'
• Detail instances where you trained or mentored new team members, which might read as 'Mentored three junior engineers, enhancing team productivity by 20%.'

Even if your official job title didn't change, consider how you can show leadership through the responsibilities you've taken on. Think about times you've gone above your normal duties to lead a project or guide your colleagues. These are the experiences that can make your resume stand out.

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Application Support Engineer Resume Examples: Proven To Get You Hired In 2024

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• IT Support Analyst
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• Application Support Engineer Resume Tips

Application Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., application support engineer resume sample.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your application support engineer resume in 2024,    demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

IT Support Analyst Resume Sample

System administrator resume sample.

We spoke with hiring managers at top companies like Microsoft, Salesforce, and Oracle to understand what they look for in Application Support Engineer resumes. Here are some key tips they shared with us to help your resume stand out from the competition and land more interviews.

   Highlight your technical skills

Emphasize your technical skills that are relevant to the Application Support Engineer role, such as:

• Proficiency in SQL, Python, and Java
• Experience with Salesforce, SAP, or Oracle applications
• Knowledge of ITIL and Agile methodologies

Avoid simply listing your skills without context. Instead, provide specific examples of how you've used these skills to solve problems or improve processes. For example:

Developed a Python script to automate data migration, reducing manual effort by 80% and saving 20 hours per week.

   Quantify your impact

Use numbers and metrics to quantify the impact of your work. This helps hiring managers understand the value you can bring to their team. For example:

• Provided application support to users
• Managed incidents and service requests

Instead, quantify your achievements like this:

• Supported 500+ users across 3 business units, maintaining 99% SLA compliance
• Managed 100+ monthly incidents and service requests, reducing average resolution time by 30%

   Show your problem-solving skills

Application Support Engineers need strong problem-solving skills to troubleshoot issues and find solutions. Highlight specific examples of how you've used your problem-solving skills to overcome challenges. For example:

Investigated and resolved a critical application performance issue impacting 200 users, identifying and fixing a database query bottleneck that reduced response times by 50%.

Avoid generic statements that don't provide insight into your problem-solving approach, like:

• Troubleshot application issues
• Solved problems for users

   Demonstrate your communication skills

Effective communication is crucial for Application Support Engineers who work with both technical and non-technical stakeholders. Show how you've used your communication skills to collaborate with teams, explain complex issues, or provide user training. For example:

• Created user guides and training materials for new application features, reducing support tickets by 25%
• Collaborated with development teams to provide user feedback and requirements, resulting in 3 major UX improvements

Avoid simply stating that you have "good communication skills" without providing evidence.

   Tailor your resume to the job

Customize your resume for each Application Support Engineer job you apply to. Review the job description and company website to identify key skills and requirements, then highlight your relevant experience and achievements. For example:

• Application Support Engineer with 5 years of experience

Instead, tailor your summary to the specific job:

Application Support Engineer with 5 years of experience supporting Salesforce Sales Cloud and Service Cloud applications for enterprise clients. Proven track record of reducing support ticket volume by 30% through proactive problem management and user training.

   Include relevant certifications

Certifications demonstrate your expertise and commitment to professional development. Include relevant certifications for the Application Support Engineer role, such as:

• ITIL Foundation Certification
• Salesforce Certified Administrator
• Oracle Certified Associate (OCA)
• AWS Certified Cloud Practitioner

List your certifications in a separate section on your resume, and include the year you earned each certification. This helps hiring managers quickly see your qualifications and expertise.

Writing Your Application Support Engineer Resume: Section By Section

  summary.

As an Application Support Engineer, your resume summary is an optional section that can help provide additional context about your career journey and highlight key skills and experiences. While not required, a well-crafted summary can grab the attention of hiring managers and complement the rest of your resume. Remember, your summary should not simply repeat information already covered in other sections.

When writing your summary, focus on showcasing your most relevant qualifications for the Application Support Engineer role. Avoid using an objective statement, as these are outdated and focus on your goals rather than how you can benefit the company. Instead, use your summary to emphasize your technical expertise, problem-solving abilities, and customer service skills.

To learn how to write an effective resume summary for your Application Support Engineer resume, or figure out if you need one, please read Application Support Engineer Resume Summary Examples , or Application Support Engineer Resume Objective Examples .

1. Highlight your technical expertise and key skills

Your summary should showcase your technical skills and expertise relevant to the Application Support Engineer role. Mention your proficiency in specific programming languages, databases, and tools commonly used in the industry.

• Experienced Application Support Engineer with expertise in Java, SQL, and Linux. Skilled in troubleshooting complex software issues and optimizing application performance.
• Detail-oriented IT professional with a strong background in application support, including proficiency in Python, Oracle, and Agile methodologies.

Avoid using generic or vague descriptions of your skills:

• Application Support Engineer with technical skills and experience in various tools.
• IT professional with a background in application support and knowledge of programming languages.

2. Emphasize your problem-solving abilities and impact

As an Application Support Engineer, your ability to troubleshoot and resolve complex issues is crucial. Use your summary to highlight your problem-solving skills and the impact you've made in previous roles.

Results-driven Application Support Engineer with a proven track record of identifying and resolving application performance issues. Implemented proactive monitoring solutions, reducing downtime by 30% and improving user satisfaction. Skilled in collaborating with cross-functional teams to deliver high-quality support.

Avoid using cliché phrases or soft skills without providing context:

• Problem-solver with excellent communication skills.
• Team player with a strong work ethic.

  Experience

Your work experience section is the heart of your resume as an application support engineer. It's where you show hiring managers how you've applied your technical skills to solve real-world problems and deliver value to your previous employers. In this section, we'll break down the key steps to writing a compelling work experience section that will catch the attention of hiring managers and help you land your next application support engineer role.

1. Highlight your technical expertise

As an application support engineer, your technical skills are your greatest asset. Use your work experience section to showcase your expertise in the specific technologies, programming languages, and tools that are most relevant to the job you're applying for.

For example, instead of simply listing your responsibilities, highlight specific projects or initiatives where you applied your skills to solve complex problems:

• Developed and maintained custom Python scripts to automate application deployment, reducing manual effort by 50% and improving deployment speed by 30%
• Troubleshot and resolved critical production issues with Java applications, collaborating with development teams to identify root causes and implement permanent fixes

By providing concrete examples of your technical abilities, you'll give hiring managers a clear picture of the value you can bring to their organization.

2. Use strong, industry-specific action verbs

When describing your work experience, use strong, industry-specific action verbs to convey your impact and responsibilities. Weak, generic phrases like "responsible for" or "worked on" don't effectively communicate your contributions.

Instead, use powerful verbs that are specific to application support and showcase your technical expertise:

• Engineered, developed, programmed
• Debugged, troubleshot, resolved
• Optimized, streamlined, automated

Compare the following examples:

• Worked on application support tickets
• Triaged and resolved complex application support issues, ensuring 99% uptime for mission-critical systems

The second example is much more effective at conveying the candidate's expertise and impact in an application support role.

3. Quantify your impact with metrics

Whenever possible, use metrics to quantify your impact and achievements in your work experience section. Numbers help hiring managers understand the scope and significance of your contributions, and make your resume more compelling.

For example:

• Managed a portfolio of 50+ applications, ensuring 99.9% availability and reducing mean time to resolution by 45%
• Implemented new monitoring and alerting processes that reduced critical incidents by 30% and saved the company an estimated $500K in downtime costs

Developed and maintained a knowledge base of 200+ technical articles and guides, improving first-call resolution rates by 25% and reducing escalations to Tier 3 support by 40%

If you don't have access to specific metrics, you can still use numbers to provide context and scale, such as the number of applications you supported, the size of your user base, or the volume of support tickets you handled.

4. Showcase your career progression

Hiring managers love to see candidates who have consistently taken on more responsibility and progressed in their careers. If you've been promoted or taken on leadership roles in your previous positions, be sure to highlight that in your work experience section.

Application Support Engineer II, XYZ Company (2018-2021) - Promoted from Application Support Engineer I after just 18 months, based on strong performance and technical expertise - Led a team of 5 junior engineers, mentoring them on best practices and providing guidance on complex issues - Spearheaded the development of a new application monitoring platform, which reduced mean time to detection by 50% and improved overall system stability

By showcasing your career progression and leadership experience, you'll demonstrate to hiring managers that you have the skills and drive to take on more senior roles and make a significant impact on their team.

  Education

Education is a critical section of your application support engineer resume. It demonstrates you have the necessary background and training for the role. Here are some tips to ensure you write an effective education section:

1. List your degree and major

Include your degree level (e.g., Bachelor's, Master's) and the specific major or concentration. If you have multiple degrees, list them in reverse chronological order.

Here's an example:

Master of Science in Computer Science University of California, Los Angeles, 2018-2020 Bachelor of Science in Information Technology California State University, Long Beach, 2014-2018

2. Highlight relevant coursework for entry-level candidates

If you are a recent graduate or entry-level candidate, you can boost your resume by listing relevant coursework under your degree. This shows employers you have specific knowledge applicable to application support engineering.

Coursework to highlight:

• Software Development
• Database Management
• Systems Analysis and Design
• Network Administration

3. Include noteworthy academic achievements

Did you graduate with honors, earn a high GPA, or receive any awards? Be sure to include those accomplishments to make your education section stand out.

• Graduated summa cum laude
• GPA: 3.8/4.0
• Dean's List, Fall 2016 - Spring 2018

However, avoid listing achievements that aren't significant:

• Participated in intramural sports
• Member of the Anime Club

4. Keep it concise for experienced application support engineers

If you are a senior-level application support engineer, your work experience is more important than your education at this stage. Keep your education section brief, like this:

B.S. Computer Science, UCLA

Here's an example of what not to include:

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: June 1995 Relevant Coursework: Intro to Programming, Data Structures, Operating Systems, Senior Capstone Project GPA: 3.4/4.0

  Skills

The skills section of your resume is crucial for application support engineers. It's where you showcase your technical expertise and demonstrate that you have the right abilities for the job. Hiring managers and applicant tracking systems (ATS) quickly scan this section to assess if you're a good fit. Here are some key tips to write a strong skills section:

1. Tailor your skills to the job description

Read the job description carefully and identify the key skills required for the application support engineer role. Then, make sure to include those skills in your resume, using the same terminology as the job posting.

For example, if the job description mentions specific programming languages, databases, or tools, include those in your skills section:

Programming : Java, Python, C++ Databases : SQL, Oracle, MySQL Tools : JIRA, Splunk, Nagios

Avoid listing generic or irrelevant skills that don't relate to the job:

Microsoft Office Customer service Teamwork

2. Organize skills into categories

Group your skills into relevant categories to make them easy to scan. Common categories for application support engineers include:

• Programming Languages
• Operating Systems
• Web Technologies
• Tools & Platforms

Under each category, list your skills in order of proficiency. This helps highlight your top skills.

Programming Languages : Java (Expert), Python (Advanced), JavaScript (Intermediate), C++ (Beginner) Operating Systems : Linux, Windows, macOS Databases : MySQL, MongoDB, Oracle

Avoid creating too many categories or listing skills without any context. Stick to 3-5 key categories that are most relevant for application support engineering roles.

3. Focus on technical skills over soft skills

As an application support engineer, your technical skills are most important. Prioritize including specific programming languages, tools, systems and methodologies. Avoid listing soft skills like 'communication' or 'leadership' in the skills section. Demonstrate those through your work experience and achievements instead.

A poor skills section may look like:

Problem-solving Verbal & written communication Hardworking Quick learner

Instead, focus on hard skills and tools:

Java Linux Kubernetes Agile methodology Troubleshooting

4. Be mindful of applicant tracking systems

Many companies use applicant tracking systems (ATS) to screen resumes. These software scan your resume for specific keywords related to the job. If your skills section doesn't contain the right keywords, your application may be automatically rejected.

To optimize your resume for ATS, use the exact terms from the job description. For example, if the posting mentions 'Splunk,' include that term rather than a generic phrase like 'log management.' Avoid abbreviations or acronyms that the ATS may not recognize.

A skills section not optimized for ATS may get overlooked:

Object-oriented design Web apps Debugging

Instead, match keywords from the job posting:

Java JavaScript Tomcat JUnit Log analysis

Skills For Application Support Engineer Resumes

Here are examples of popular skills from Application Support Engineer job descriptions that you can include on your resume.

• Application Support
• System Administration
• Windows Server

Skills Word Cloud For Application Support Engineer Resumes

This word cloud highlights the important keywords that appear on Application Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

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Application Support Engineer Resumes

• Template #1: Application Support Engineer
• Template #2: Application Support Engineer
• Template #3: IT Support Analyst
• Template #4: System Administrator
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• Application Support Engineer Interview Guide
• Application Support Engineer Sample Cover Letters
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Application Support Engineer Resume Samples

The primary role of an Application Support Engineer is to provide high-level technical support for a spectrum of software that is commonly used in the specific business sector. The roles and responsibilities for this post may vary largely due to its broad definition, but the chief tasks are mentioned in the Application Support Engineer Resume as follows – identifying and evaluating technology solutions , detecting the root cause of problems and solving it, ensuring new users get a smooth onboarding experience, identifying potential issues and working with cross-functional teams.

Apart from possessing a wealth of technical knowledge, the Application Support Engineers are expected to demonstrate skills such as – working knowledge of SQL database and basic network configuration, familiarity with hardware and software, the ability to master employer-specific software, and fluency in addressing any type of application issues. In order to gain this job, one must first earn a Computer Engineering degree and get trained in application development.

• Resume Samples
• Application Support Engineer

Application Support Engineer Resume

Objective : An Application Support Engineer is an IT professional who provides technical support regarding a spectrum of software.

Skills : Microsoft Office, Technical Skills.

Description :

• Provided production support and undertook steps to improve the availability of the application.
• Performed incident resolution, problem mgmt, change mgmt and other activities according to agreed SLAs.
• Coordinated monthly application releases with the business team and other stakeholders and ensured that agreed timelines are met.
• Conducted code review sessions with the team to accelerate back-logged problem resolution.
• Ensured the integrity and availability of the latest code by periodically creating SVN repositories.
• Designed and developed two new batch jobs (using Scala) that enabled forecast consumption at the sub-assembly level.
• Analyze trends that emerge from multiple tickets to help provide other technical teams actionable information to address.

Application Support Engineer I Resume

Objective : Collected information about server events, server performance and user activity. Used problem management tools in reporting, updating and closing out production problems.

Skills : Active Directory, Information Security.

• Configured Authentication methods in control access to the applications.
• Actively involved in the security operations of the system by closely monitoring the systems and blocked unwanted threats.
• Resolved the tickets on time and maintained the SLA's to ensure the smooth running of the workflow.
• Ensured stable and secure connections and cutting down the risks to minimal.
• Performed the Application Whitelisting and other security tasks to prevent unauthorized access and protect the information.
• Maintained scripts to ensure a secure IIS administration.
• Expertise in taking backup and restoring data using various techniques.

Objective : Responsible for database management, while others put more emphasis on the programming end of an application.

Skills : Electronic Medical Records, Data Entry.

• Preformed Installation, adding and replacement of Disks, Cards, and Maintenance of SUN Servers.
• Installed, upgraded and loaded Patches and Packages on Sun Servers.
• Attended to users, developer problems, troubleshoot the system and end-user issues.
• Created and maintained Operating System Installation Documents.
• Scheduled Jobs using CRONTAB and AT Utility and wrote shell scripts to automate System processes.
• Provided post-sales technical support for customers via phone and e-mails.
• Worked on software development projects related to telecommunications and RF.

Application Support Engineer/Executive Resume

Objective : Coordinate with teams and resolve all complex application and system issues. Design and maintain expertise in flow of application process and systems related to company.

Skills : Technical Skills, Management.

• Installed and configured SharePoint for the Production and PPE Environments.
• Worked extensively with central administration console to perform server reports, manage errors, loggings, web applications, site collections.
• Site and subsites are created to facilitate the end-user of both departments.
• Create SharePoint groups and assigned different permission levels to different sites.
• Configured Authentication methods in IIS to control access to the applications.
• Expertise in taking backup and restoring data using various technics.

Application Support Engineer/Analyst Resume

Objective : Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.

Skills : Web-logic Administrator, Management.

• Designed, developed, and execution of test plans and strategies.
• Installation, Configurated, Administrated and Maintenance of BEA Weblogic Server 8.1/9.2 on Red Hat Linux and Windows Operating systems.
• Designed and developed JDBC connection objects for data retrieval and update.
• Deployed the applications on multiple Weblogic Servers and maintained Load balancing, high availability and Failover functionalities.
• Designed and developed web applications using Servlets, JSP, Java Beans and Threads.
• Developed JSP with HTML and JavaScript for data presentation and collection.
• Configured clustering EJB objects, JDBC connections, and JMS connection factories.

Application Support Engineer/Technician Resume

Objective : Energetic electrical engineer interested in development of power systems. Particularly adept at learning new systems, working as a team player and delivering results under pressure.

Skills : JavaScript, Document Control, Customer Service.

• Diagnosed and corrected bugs across multiple applications written in C#, JavaScript, Java, Visual Basic 6, and SQL stored procedures.
• Worked development and QA tasks within a SCRUM team.
• Developed support tools and processes to enhance production support workflow.
• Created and tracked work items, and communicate timelines for users and clients.
• Set up monitoring and alerts for applications. Analyzed application data to identify issues.
• Coordinated with developers, production support, and clients to smooth out escalation and resolution processes.
• Provided support for escalated production issues during business and after hours.

Objective : Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.

Skills : Organized, Communication Skills.

• Attended to users, developer problems; did troubleshoot the system and end-user issues.
• Monitored system performance, tune-up kernel parameter, added hosts, users.
• Supported and resolution of application and software issues. Documentation of new and current procedures.

Asst. Application Support Engineer Resume

Objective : Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

Skills : JavaScript, Document Control, Software Development.

• Worked on the Red Hat Enterprise 4/5 platform and Sun Solaris one.
• Configured Clusters on WebLogic using the WebLogic Console.
• Performed hot deployment of applications on WebLogic.
• Configured database connectivity using JDBC and Configured WebLogic Virtual hosts Configured SSL communication.
• Installed and configured Apache as a plug-in on a UNIX environment and deployed applications.
• Supported LDAP, AdminConsole, iPlanet, WebLogic Applications, Sales Tools.
• Worked closely with designers, developers and partners.

Associate Application Support Engineer Resume

Headline : Experience in information technology infrastructure management, implementation and remediation to ensure business continuity and maximum up time.

Skills : Adobe Photo Shop, Adobe Illustrator.

• Created user accounts, modified and deleted according to the environment using user Administration Worked on Monthly security updates.
• Experienced in taking backup and restoring data using various technics Monitored and managed swap space.
• Configured multiple ASP.NET websites in IIS 6.0 using Virtual IPs.
• Configured Authentication methods in IIS 6.0 to control access to the applications.
• Troubleshot and maintained Linux and Windows Servers.
• Monitored and escalated outages and customer-facing issues after hours.

Lead Application Support Engineer Resume

Headline : Provide support and identify all issues and prepare appropriate documentation all issues and solutions.

• Expertise in taking backup and restore data using various technics Installed and configured.
• Configured multiple ASP.NET websites in IIS using Virtual IPs.
• Deployed ASP.NET applications in IIS and configured the data sources.
• Configured Thresh-hold values  in Manage engine applications manager Used by the monitoring team.
• Maintained scripts to ensure a secure IIS administration. Net application support and integration with IIS.
• Installed Equifax certificates in IIS and configured security ports.

Summary : Experienced with deployments, Maintenance and troubleshooting applications. Experience on installing and configuring SSL certificates in web servers and enabled secured transactions.

Skills : Communication Skills, Java Script.

• Installed and configured .NET applications on the webserver.
• Maintained and updated Active Directory, GPOs, Global Groups and Resultant Set of Policy for authentication.

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Application Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the application support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Assist in establishing and enforcing standards that will improve the ease of automating the build process and the development environments
• Assist in establishing and enforcing standards that will improve the ease of automating the build process and the development cycle
• Make improvements to existing product documentation and assist in the development of internal as well as customer training materials
• Provide escalated ticket/incident management supported applications as well as will participate in defect management, issue tracking/trending
• Train and mentor Dell SecureWorks engineering/SOC personnel on Dell SecureWorks technologies as it pertains to supporting managed security services
• Establish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff
• Performs routine daily operations, monitoring, fault detection and initial troubleshooting for Thomson Reuters managed systems and networks globally
• Receive and resolve escalations from the Operations Center Analysts; Receive and resolve application escalations from Tier 1 third party vendors personnel; Provide Subject Matter Expertise (SME) level of application level issues
• At least four years in an application and network support role with a demonstrated track record of development of more and more complex solutions
• Responsible for creating and maintaining documentation related to applications and application issues; Responsible for documenting issues that are awaiting code releases to resolve
• Provide high level knowledge of TIBCO core applications including TIBCO Business Works, TIBCO Enterprise Message Service, and TIBCO Business Events
• Provide high level knowledge on the following operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation
• Escalates issues for resolution (and provides follow-up) to Tier 3 (MGM Enterprise Architecture, In-house Development staff, Infrastructure Engineering, OEM and application vendors)
• Strong knowledge managing and troubleshooting the following platforms: UNIX, Windows NT/2000/2003 servers, Windows XP work stations and Citrix Metaframe, AIX, AS400, Sun Micro systems and TCP/IP and SNMP network protocols
• Work closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
• Assist internal customers and coworkers and provide a high level of customer service when providing application support
• You will help improve and streamline internal processes to make our work operationally efficient
• Technical vendor management – working with offshore teams. Manage resolution with our external engineering vendors
• Provide high level knowledge of TIBCO development best practices
• Work closely with software developers and QA Engineers prior to production release to ensure smooth transition into production
• At least 4 years in an application and network support role with a demonstrated track record of development of more and more complex solutions
• Highly motivated with strong attention to detail, excellent organizational skills and the ability to handle multiple tasks
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
• Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
• Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
• Ability to multitask and prioritize requests with ability to learn quickly in our fast paced environment
• Detail oriented; Demonstrates thoroughness and strong ownership of work
• Strong ability to absorb general technical concepts and strategies with purpose of application implementation
• Excellent interpersonal skills; ability to engage with business users and other technology teams
• Good team player; ability to deal with people from various backgrounds and seniorities
• Good interpersonal skills and exceptional customer service skills, and ability to interface with customers and our remote-based employees and contractors

15 Application Support Engineer resume templates

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• Supporting the administration, maintenance and troubleshooting of Business Objects Reports
• Optimizing and troubleshooting the performance of Business Objects Reports
• Supporting the recovery of Business Objects Reports
• Supporting the workflow of Business Objects Reports creation, and integration with the platforms that Business Objects Reports reside or depend on, including Unix/Linux, Oracle, Apache/Tomcat/Websphere, etc
• Minimum 5 years middleware experience, with hands-on experience on apache, WebLogic, Websphere, jboss and other web technologies
• Extensive experience in installing, configuring and tuning web server and web application software including WebLogic, Websphere, IIS and Apache/Tomcat using both command line and console interfaces
• Experienced with migrations of WebLogic to Websphere
• Experience in evaluating web architecture requirements and designs; ability to organize inter-dependent tasks and estimate the required effort
• Familiarity with Java/J2EE web application configuration and deployments
• Experienced in WebLogic/Websphere/Tomcat Tuning, JVM Tuning, Performance analysis & Capacity planning
• Experienced in WebLogic/Websphere/Tomcat installation / Domain Setup / Domain Administration
• Good knowledge of networking (TCP/IP) & web (http/https) protocols is required
• Demonstrated track-record of success in working in project teams to support the build and/or upgrade of enterprise scale web applications
• A minimum of eight years experience in administering and supporting large complex web applications in a large corporate environment
• Experience with Solaris, AIX, Linux and Windows operating systems and associated systems tools and scripting languages
• Strong interpersonal and communication skills as well as excellent diagnostic and problem solving abilities
• The ability to work independently in a demanding and complex environment to effectively address multiple priorities

Application Support Engineer Resume Examples & Samples

• Analyze and investigate problems that have been reported by users, determine root cause for the problem, document the root cause and provide a solution
• Comprehend and maintain complex business logic
• Support client application using TSQL, Microsoft Reporting Services and Visual Studio with a focus on C#
• Communicate with members of the development and functional teams to get the additional information needed to solve issues with nebulous requirements
• Work within the patterns of existing code, and refactor/clean up existing code, when necessary
• Use source control and the associated tasks related to such use
• Adhere to departmental and company standards while performing duties
• Work with the primary developer of the billing system to transfer knowledge and become familiar with the system
• 5 years’ experience in software development with focus on application support
• In-depth knowledge of troubleshooting and development using
• SQL Server Stored Procedures, SQL Server Reporting Services
• Visual Studio, the .Net Platform and C#
• Excellent troubleshooting skills and familiarity with troubleshooting techniques related to defect resolution and performance tuning and the software associated with them
• Experience with complex custom Enterprise Software Support
• Functional knowledge of Win Forms and the Microsoft Enterprise Library
• Experience with custom Enterprise Billing Systems a plus

Web Application Support Engineer Associate Resume Examples & Samples

• Analysis and resolution of all application related production issues
• Work within the existing application support team to help identify root cause of issues, remedial action and long term prevention
• Identify and implement long term improvement activities to continuously improve the service provided to the business
• Build strong relationships with the business through delivery, communication and domain knowledge
• Provide weekend on-call support for all business applications and websites supported by CSO WAS on rotation basis
• Significant involvement in the Incident and Problem processes
• Identification and implementation of continuous improvement activities
• Significant involvement in the DR exercise for the application stack
• Support the generation of metrics / KPI’s
• Work on the service improvement initiatives and permanent fixes
• Demonstrated experience in an operational support or client service role (financial services is preferred, but not essential)
• Successful completion of a Degree in computer science or related IT field required
• Self-directed, effective at prioritizing tasks, managing time, and getting things done
• Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
• Solid understanding of requirements for hosting a website and middleware application
• Understanding on start and stop of the web and application server
• Understanding memory management and JVM optimization
• Understanding and use of regular expressions and Unix commands
• Understanding of web server security and common threat methods
• Ability to write PL / SQL statements to perform DDL and DML Operations on database tables
• Understanding of different database concepts like Stored Procedures, views, tables, JOINs, cursors with proven work experience
• Experience with an enterprise ETL solution, preferably Informatica desired

Lead Systems Application Support Engineer Resume Examples & Samples

• Accurately defines complex problem statements, gathers and compares data about the problems and documents the details
• Prepares analysis reports and seeks out all feasible alternatives; Prioritizes the alternatives, works out a plan for execution, and analyses the consequences of each alternative on stakeholders; Makes the decision, then takes the appropriate steps to implement and support the action decided upon
• 7+ years of applications support or equivalent experience, incorporating Linux
• H/w platforms and resources - CPU, memory, virtualization, clustering and cloud computing
• Experience in WebLogic or similar application servers
• Experience in SQL and Relational databases (e.g. Oracle, MySQL)

Application Support Engineer the Platform Resume Examples & Samples

• Monitor system health across our environment using SiteScope, Zenoss and other similar utilities and respond to any alerts from the system
• Troubleshoot infrastructure and network issues as possible causes of poor service performance
• Contribute in writing and in person to root cause analysis meetings as part of process improvement
• Operate and support a suite ofJava-based Web Services
• Participate in the development and testing of internal tools, scripts and other coding projects to interface with RESTful Web Services
• Support deployment automation software
• Work closely with peer teams to deliver high availability and optimum performance for customers
• Work with application developers and our QA team to isolate customer issues
• Diagnose and Analysis of content reported by clients
• Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering
• Support applications that serve the Investment Management team
• Perform root cause analysis, resolution and reporting
• 5+ years of experience in a Software Engineering and/or an Application Support position
• 5+ years' experience working with workflow and BPM applications
• Ability to work off shift hours
• SQL complex queries; C#/ASP.Net and VBScript/ASP
• Experience with web applications such as IIS / Apache; File Transfer Protocols
• Proficiency with an enterprise scheduler such as Active Batch, Tidal
• Proficient in financial services applications such as: Reuters/Bloomberg/Charles River $
• Provide support to nominated contacts and act as an interface between clients and other technical teams
• Develop and document support processes and procedures
• Identify, research and resolve complex technical problems
• Respond to support requests quickly and professionally using our client ticket tracking system
• Provide functional support
• Develop bug fixes
• Good web development skills (PHP, HTML, CSS, Javascript, AJAX)
• Good knowledge of SQL databases (PostgreSQL preferred)
• Familiarity with Linux / UNIX environments
• Basic understanding of networking (TCP/IP, Routing, Firewalls etc)
• Strong written and spoken English language skills
• Ability to operate with minimal supervision
• Ability to work well as a member of a team
• Customer focussed with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner
• Relevant tertiary qualifications or equivalent commercial experience
• Knowledge of integration technologies such as SOAP, REST, LDAP etc is a plus
• Knowledge of source code management is desirable
• Good knowledge of Learning Management Systems (in particular Moodle)
• Experience working in or with a University,TAFE or RTO will be highly regarded

SAP PI Application Support Engineer Resume Examples & Samples

• SAP XI/PI (willing to be trained if new graduate)
• Good communication skills (oral and written)
• Team player, good sense of ownership for issues, drives resolutions

Application Support Engineer Secure Works Resume Examples & Samples

• Responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues
• Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
• Support both mobile application and console implementation efforts, including application configuration, testing, and issue resolution, both on-site at the client location and remotely
• Support server installations with the AirWatchTM console, including all relevant 3rd party technical components
• Support mobile data terminal, client software installation and configuration activities
• Support end-user training efforts, including creation of user documentation and hands-on training exercise(s), for both operational and technical users
• Support customer implementations
• Provide AirWatchTM solution feedback to our Software Development team to allow for continuous product improvement based on internal and external product experiences
• Support AirWatchTM software quality assurance activities, including testing and documentation of product issues
• Proactively and reactively troubleshoot and resolve issues for our customers
• Update and maintain project issues list, which includes prioritizing issues
• Provide remote technical assistance and support, and resolve problems related to the use of applications for end users
• Research, resolve, respond to, and document end user inquiries; and escalate or reassign issues and problems as needed to appropriate resource for resolution
• Install desktop software remotely using tools such as Group Policy, SCCM, and manual install protocols
• Troubleshoot operating system, VOIP/voicemail, and LAN/WAN issues
• Configure and maintain the Mobile Device Management platform, providing remote support for mobile devices
• Configure and maintain print servers
• Maintain accurate and timely records in time tracking systems, ticket management systems, asset tracking systems, and weekly status and metrics report repositories
• Document current processes, procedures, and routing guidelines; and build, maintain and contribute to a knowledgebase for financial and administrative systems
• Participate in scheduling rotation for providing after hours on-call escalation support to end users
• Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of projects
• Assist with completion of application licensing audits
• Provide escalation support and maintenance for the client application environment
• Assist in and lead research and development projects related to firm technology needs
• Provide mentoring, coaching, and direction to Support Center and Regional Technology support personnel
• Work with SCCM administrator to script desktop solutions and deploy application packages
• Participation in administration of ITSM solution including ability to develop reports, configure workflows and complete maintenance tasks
• Assist with application QA testing processes
• Associates degree or equivalent education and work experience required
• Minimum of four years of experience providing end-user support services required
• Minimum four years of application support experience
• Experience working with Active Directory user administration, office automation tools, automated help desk systems, OS imaging processes, tax and audit applications, network and local printer installation, desktop scripting, application deployment, QA testing processes and, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) preferred
• Experience supporting financial systems including Elite and Citrix preferred
• Ability to meet standards for ticket system management and documentation responsibilities
• Ability to work in a team-oriented/collaborative environment
• Ability to multitask and prioritize workload, and adapt to new processes and procedures in a fast paced environment
• Ability to handle confidential information in a reliable manner
• Ability to demonstrate strong customer service skills, and foster a high degree of end user satisfaction through the delivery of quality and timely service
• Ability to convey technical issues and material to non-technical audience
• Cabling and connectivity troubleshooting skills preferred
• Knowledge of TCP/IP, Windows Security (Share and NTFS permissions) preferred
• Enterprise SCCM administration experience preferred
• The primary purpose of this position is to provide third-tier applications support for existing and new applications
• The engineer will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications
• Utilizes application knowledge to effectively troubleshoot, diagnose and resolve problems
• Interface with Business Units, Service Desk, Operational Analyst, Business Analyst and Development areas to ensure problem resolution
• Assists Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications
• Escalates inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved
• Adheres to established standards and procedures for Level 3 Application Support
• Coordinate and participate in any testing and quality checks centered on the resolution of Application Support issues
• Represents the organization as the principle customer contact and often performs project leadership role
• Interact with management and senior customer personnel on matters requiring coordination across organizational lines
• Support other projects and initiatives as and when required
• Available for 24/7 On Call rotation once the assigned application is in production
• Partner with vendor for the assigned application to learn from them as much as possible
• Bachelors in Information Technology, Computer Science, Business or a related field with 6+ years directly related experience
• Prior application development or business systems analysis experience
• Full use and application of related principles, theories, concepts, and techniques
• Working experience with UNIX (Specifically IBM AIX 7)
• Working experience with various database technologies (Specifically Oracle 11g)
• Experience with version control systems and concepts
• Experience with web servers, html, web-based information security theories, web services, concepts and techniques
• Experience with WebLogic or WebSphere
• Knowledge of SQL, preferably in an Oracle environment
• Knowledge in scripting – shell or Perl
• Knowledge of Internet Security, Java, RSA Adaptive Authentication and related banking applications is a plus
• Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written
• Ability to balance multiple priorities and meet deadlines in a fast-paced and changing environment; must be flexible
• Ability to understand business impact and prioritize issues/projects
• Demonstrated ability to work effectively with others, particularly in teams
• Must have advanced organizational, project management and client interfacing skills
• Evaluate Change Requests
• Perform Applications maintenance tasks while maintaining SLA
• Ensure Service Availability as per SLA (health checks, testing of changes and deploying of releases)
• Assist in/ perform Service Reporting as per SLA
• Completion of Service Requests in line with SLA
• Fulfill Service requests in a timely manner (can include Business reports)
• Management reporting
• Analyze incident impacting application under his/her responsibility and provide complete RCA timeless
• At least 2 years experience in working with new technologies in application development field and able to quickly react to the changes
• At least 2 years experience in reading, writing and understanding technical documentation
• At least 2 years experience in working with at least one relational database management system with a strong knowledge of SQL standard language
• At least 2 years experience in working with at least one application development language (Java, Visual Basic, C++, Delphi)
• At least 2 years experience in Working knowledge of Microsoft Windows, UNIX, Oracle, SQL Server and SQL
• At least 2 years experience in CRM and Middleware systems, 3rd party management and relationships
• Provide support in all deployment and administration related activities
• Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications
• ASP analysis and debug
• Java script analysis and debug
• Provide basics tasks of 3rd level support including debugging, test cases
• Responsible for incident, problem, change, release, configuration management, technical support
• Perform application deployment related testing (installation, removal, and re-installation) and adjust the installation scripts, procedures and guidelines
• Create/update product documentation
• 2-3 years in a similar position
• Negotiation skills, diplomatic approach
• Ability to analyze and synthesize
• Ability to make previsions and objective evaluations
• Decision making and problem solving
• Teamwork spirit
• Interest in personal professional development
• BEA Weblogic
• BMC Remedy/Optis
• HP Quality Center
• Windows server 2008
• Dos scripting
• VBA debugging
• Java Script debugging
• ASP debugging
• At least 2 years experience in MS SQL Server
• At least 1 year experience in Microsoft .Net framework
• Romanian: Fluent
• Develop in-depth knowledge of AML behaviour detection as it applies to the banking industry
• Understand Compliance and Operations business needs and Mantas and Actimize product data requirements
• Assist in defining, execution and implementation of solutions that satisfy AML business objectives
• Build and maintain application environments to support AML projects
• Building and maintaining excellent relationships across Business, Development and TI groups
• Ensure all issues are escalated / documented according to Citigroup Information Technology Management Policies
• Work closely with Production support and Development teams
• The ability to prioritize conflicting demands is an important part of the job
• Experience with Compliance AML applications is preferred
• Candidate needs to be technical and must be hands on person
• Knowledge of basic financial accounting principles and financial products
• Knowledge and experience of Software Development Life Cycles
• Ability to work independently and drive multiple priorities
• Strong attention to detail, willingness to "roll up sleeves"
• Experience with Oracle, SQL and other standard database query tools
• Experience with Linux / UNIX operating systems
• Experience in building environments to support project implementations
• Experience in developing and maintaining Shell Scripts, Autosys and job scheduling
• Experience with Middleware (Websphere, Connect:Direct, etc)
• Ability to work with multiple deliverables
• Experience of the Mantas and/or Actimize RCM AML platforms
• Experience with ETL tools including Informatica
• Knowledge of predictive, statistical, or mathematical modelling, and data mining methods
• Experience with database modelling and data warehousing principles
• Conduct customer needs assessment to fully understand requirements and develop related plans and system specifications
• Configure and customize system hardware and software to meet specifications and conducts/coordinates integration and installation as required
• Conducts testing to ensure systems are properly installed and functioning
• Ensures customers are properly trained in system usage and administration
• Prepare reports and other documentation on system projects and effectively communicates project status to supervisor and other organizations as required
• Conducts troubleshooting on existing systems, follows through to resolution
• Participate in proposal response, providing technical and pricing data as required
• Develops and updates procedures related to system integration, installation, testing and administration
• Remains informed on industry related developments and new technologies and shares knowledge with peers and management as appropriate
• Perform other job related duties as directed by supervisor
• Bachelor's Degree in Computer Science or related field preferred
• Skills in problem solving, decision making, planning/organizing, customer relations, team work and communications
• MCSE, CCNP, CCNA or MCP certification preferred
• Minimum 3 years of network and systems engineering experience, or a minimum of 8 years’ experience in any of the following environments: Windows Operating Systems, Windows Networking, Cisco Networking, AS/400 hardware operating systems, WAN/LAN communication technologies (structured wiring, wireless technologies, fiber optics

Senior Application Support Engineer Resume Examples & Samples

• Maintain and monitor the operation and integrity of production systems
• Manage the resolution of all issues
• Support the release management process
• 5+ years in a Software Engineering and or Application Support position
• 5+ years working with workflow and BPM applications
• Ability to work off shift hours of approximately 11 a.m. to 8 a .m
• Experience in defining, configuring and optimizing workflow processes
• Familiar with SQL complex queries; C#/ASP.Net and VBScript/ASP
• Knowledge of web applications such as IIS / Apache; File Transfer Protocols
• SSIS package and/or Stored Procedure development experience
• Enterprise scheduler such as Active Batch, Tidal experience
• Experience with financial services applications such as: Reuters/Bloomberg/Charles River
• High level of creativity and strong analytical and problem-solving skills
• Ability to think and see logically in order to quickly identify solutions to business needs
• Ability to quickly learn new tools/applications
• Ability to use SQL for relational database and data management
• Ability to effectively and professionally communicate, both orally and in writing, as well as articulate and translate technical language to non-technical customers
• Must work out of the downtown Denver office
• Advanced knowledge of Microsoft Windows Server 2003 or greater
• Desired (experience in)
• Performs advanced troubleshooting and debugging of complex applications and systems
• 3 years of experience with MS Server, SQL Server and MS Office Suite
• Application owner for assigned applications and systems at the point of production installation. Ensure documentation is complete prior to turnover from Development group. Facilitate production acceptance and for assigned projects
• Resolve incidents in operations, installations, setups, errors, on-line transactions, and system status and downtime procedures. Document solutions within the enterprise service management tool. Lead recovery efforts and ensure service level targets are met
• Problem owner for assigned systems and applications. Participate in root cause analysis meetings. Fully support and follow TCF Problem Management processes and procedures
• Support on-going delivery of services through maintenance, modification, and problem resolution. Facilitate stability, reliability and improved performance in support of business needs. Drive efficiency through technical and procedural optimizations
• Oversee creation, update and testing of the business continuation and disaster recovery plans for defined applications
• Understand and remain current on IT best practices (e.g., ITIL, PMBOK and Six Sigma). Support adherence to and improvement to service management and support processes
• Provide 24-hour support on a rotating schedule
• 4-6 years of application support experience, including
• 3+ years of experience with structured software development methodologies
• 3+ years of experience in relational database concepts and running queries
• Bachelor’s degree in Computer Science, Information Technology or related field
• IT best practices certifications such as ITIL, Six Sigma, PMBOK
• Previous Business Analyst experience
• Work with team and surrounding departments to bring standards to the organization in deployments, builds and surrounding tools
• Support existing customer facing platforms and interfaces with users to determine where improvements or enhancements are needed to better serve their needs
• Work with development and QA team to further enhance the deployment and support process
• Interface with CME departments and assist with modifications required to support enterprise-wide system changes
• Monitor system utilization and recommend environmental enhancements or modifications as needed, weighing current and future needs as demand dictates
• Create and maintain technical document on all tools developed using enterprise standards
• Lead testing environment problem resolution or identify process improvement efforts. Troubleshoot and resolve environment related issues assigned from defect tracking system
• Provide technical advice to management as new technologies emerge and evolve. Evolve the tools as we change as an enterprise
• Attend and participate in all customer service review meetings
• Familiarity with virtualization technologies
• Experience with common scripting languages (Bash, Perl, Python, Ruby)
• Experience working with mission-critical applications written using Ruby, Rails and Python Ex: Oracle Web Commerce or AEM
• Experience with Java is preferred
• Ability to diagnose and fix complex issues surrounding hardware, software, and network issues
• Familiarity with MySQL and Oracle database administration concepts and performance tuning
• Understanding of performance monitoring software such as Cacti, SNMP, Munin, sysstat, and Nimbus
• Knowledge of RAID technology in regards to data integrity, and IO performance
• Knowledge of email and DNS fundamentals
• RHCE certification is strongly preferred, RHCA a plus

Linux Application Support Engineer Resume Examples & Samples

• A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience that is required for the specific job level
• 2+ years of applications support or equivalent experience, incorporating Linux
• Distributed computing architecture (client server, intranet/internet)
• Knowledge of HTML, JavaScript, Tomcat, and Apache
• Scripting experience in Perl or Shell
• Knowledge of TIBCO and IBM Websphere MQ messaging technologies
• Financial Trading Experience
• Participate in design and automation to deliver functionality, scalability, performance and reliability
• Interact with technical teams to understand issues with database querying, log file analysis, error correlation, scripting, and data analysis
• Serves in an after hour support on call rotation as an escalation contact and subject matter expert for service trouble incidents and to triage incoming issues and correctly prioritize to solve issues when appropriate or expedient and determine when further escalation is needed
• Bachelor’s degree in Computer Science, Physics, Math, Engineer, technically related field and/or equivalent experience required
• Experience with network technologies and with system, security, and network monitoring tools
• Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication skills
• Ability to work well as a team member
• Ability to work in a matrix organizational structure
• BS degree and/or the equivalent in training and experience preferred
• Demonstrated proficiency of UNIX administration concepts and best practices for Red Hat Linux, Oracle Linux, and HPUX in an enterprise computing environment
• Database administration and architecture concepts and practices using Oracle and DB2 (at a minimum), in addition to other database technologies that may be used by production or lab systems: MySQL, Sybase, Postgres, etc
• Storage administration concepts and practices using EMC, Ibrix, Netapp, and/or 3PAR in addition to related management and backup software
• Ability to support a 24*7 environment, including weekend and evening hours as needed

Linux Application Support Engineer x Resume Examples & Samples

• Take ownership and provide second level support of emerging problems in CME Production environments that are escalated by our first level Technology Operations Control Centre, as part of our follow the sun support model
• Configures systems and modifies settings to ensure proper functioning, handling all deployments and rectifying gaps in instruction script deployment and validation, automating where possible
• Lead’s/participates in Disaster recovery testing across geographical locations
• 2+ years of applications support or equivalent experience, incorporating
• Collaborates with development and testing teams to deliver the expectations are being fulfilled
• Support stakeholders by completing work orders (including build and deployment failures) as they are assigned to the team
• Create and update application run books & appropriate technical documentation
• Administer the tools used in the build and release process
• Create/improve automation that will validate product builds and escalate issues and conflicts
• Ensure all release processes, policies and procedures are properly communicated and documented
• Available to provide 24X7 support as required
• Perform in-depth research and identify sources of production issues and perform root cause analysis of issue
• Meet deadlines while effectively managing priorities and communicating progress
• Minimum 5+ years experience with Linux (Red Hat/CentOS preferred)
• Experience supporting REST Web services written in Java/Ruby
• Minimum 3+ years experience in systems programming (Ruby, Python, Go, Bash)
• Minimum 3+ years experience with Java application servers like Glassfish, Tomcat, WebLogic
• Working knowledge and experience with Salt, Puppet or Chef for configuration and orchestration
• Ability to diagnose and fix complex issues surrounding software and network issues
• Familiarity with PostgreSQL and Oracle database concepts and performance tuning
• Experience with Continuous Integration practices and tools such as Jenkins/Hudson, Go, Bamboo, TeamCity
• Understanding of performance monitoring software such as Nagios, Icinga, Shinken and Nimbus

Servicenow Senior Application Support Engineer Resume Examples & Samples

• Responsible for best practice configuration on new and updated systems
• Solid understanding of code deployment practices and SDLC
• Create pre-production backups, new code updates, configuration file updates. You will document system incidents, changes and prioritize escalated issues
• Participate in after hour production/deployment/releases
• Minimum of 5-7 years of experience in general information technology
• Ability to Develop and Interpret technical documentation
• Experience with the following: .NET 3.5, 4.0, Web Application Configuration and Architecture, IIS 6.0, 7.0 is strongly preferred
• Knowledge of Cloud technologies
• Ability to work under minimal supervision, independently and/or as a member of a project team
• Ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment – must escalate appropriately
• Must be detailed oriented – with strong attention to accuracy and problem solving. “Following-up until resolved.”
• Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement
• Experience working in large scale distributed environments
• Excellent problem solving abilities, coupled with a desire to take on responsibilities
• Must be detailed orientated and a self starter

Equities Application Support Engineer With Strong Unix Resume Examples & Samples

• Co-ordinate and implement the set up of application infrastructure on new non-production environments (Development and Testing)
• Identification and resolution of any issues, raised against non-production environments in a timely and effective manner, taking the end to end ownership of the user issue
• Liaise with System Administrator and Database Administrator in case of Infrastructure issues and escalate to Application Development in case of development problems
• Develop and maintain knowledge of all Equities application product sets
• Implement improvement activities for the process and tools being used by the team
• Carry out releases for various applications
• Identifying recurring manual tasks with a view of automating it
• Understand basic test scenarios and automate where possible
• 5-7 years of Unix, Shell, and Sybase skills with previous production support experience
• Must be able to work 8 AM CST to 5 PM CST
• Strong Unix/Shell and Perl scripting
• Sybase and/or Oracle
• Can work in high pressure and managing multiple customer demands
• Financial Information eXchange (FIX) protocol
• ITRS Geneos monitoring

Application Support Engineer Lead Resume Examples & Samples

• Analyze user requirements, determine estimates for the technical level of effort, and prepare technical designs and specifications
• Provide guidance and mentoring to junior team members. May manage a team of Application Support Engineers
• Participate in IT projects and provide senior technical guidance in application solutions
• Monitor project scheduling and all project tracking control systems
• Work with vendors to solve complex technical issues
• Certifications:N/A
• Preferred Education:Bachelor's Degree in Computer Science
• Preferred Work Experience:Eight years of related experience
• Preferred Certifications:N/A
• Technical skills needed
• Message Broker, Java, Active Directory, Service Now, Informatica, Linux in Web application environment
• Working knowledge of one or more operating systems (mainframe, distributed
• Web), and infrastructure platform architectures (server, network, desktop,
• Database, etc.)

Application Support Engineer Lead Messaging Resume Examples & Samples

• Develop technical solutions and oversee application unit, integration, and system test plans
• Provide technical support of applications, determining and solving systems and programming issues
• Lead in the development and the compliance of standards and guidelines
• Advise other Engineers in areas of specialized knowledge
• Maintain technical expertise with ever-changing service options, configurations, and procedures
• Education:Bachelor's Degree in Computer Science or related technical degree, or equivalent combination of education and experience
• Work Experience:Six to eight years of related experience in application development, integration, and configuration
• Certifications: N/A
• Skills:Prior technical leadership or management experience. Strong experience in application development, management, and configuration. Strong experience managing applications in a cloud computing stack environment. Strong experience using a scripting or programming language. Solve complex technical problems. Detail oriented and well organized; ability to plan and multi-task in order to meet deadlines. Effective oral and written communication skills; ability to understand and explain complex procedures in writing or verbally. Strong ability to learn; ability to follow instructions well; strong analytical skills. Highly responsive self-starter with a positive outlook and motivated attitude. Must work well in a team environment and able to lead the team to accomplish defined goals
• Preferred Work Experience: N/A
• Preferred Certifications: N/A

Desktop & Application Support Engineer Resume Examples & Samples

• Work closely with internal IT support teams within GBTS like Desktop, Networking, Voice technology, Technology Procurement and the Internal Security Office (ISO)
• Essential training will be provided where necessary to build up these skills
• Provide IT expertise to business partners across a wide spectrum of IT areas
• Additional ad-hoc projects - these might include coordinating with software development, quality assurance and IT integration teams to introduce new cutting edge hardware and software solutions
• Work with Business Units to determine application set up criteria and enter specific information for Security requests and all access related activities
• Handle on-site activities for the employees in El Paso, regardless of technology
• Periodic travel to Newark, NJ for meetings and training is required
• 3 years desktop and application IT support experience
• Strong knowledge of supporting both Windows and MAC desktops / laptops, Virtual Desktop Infrastructure, as well as Apple products like iPhone and iPad
• Experience with Video Conferencing Technology is a plus
• Excellent oral and written communication skills
• Ability to partner effectively with colleagues across multiple business groups and corporate areas

Linux / Windows Application Support Engineer Resume Examples & Samples

• Facilitate Enterprise standards for deployments and builds. Define and document deployment/configuration processes
• 3+ years hands-on experience in direct support or development of UNIX/Linux/Windows applications and infrastructure support
• Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgment
• Performs tasks such as, but not limited to, the following
• Provide support for business applications, especially manufacturing applications for end users
• Provide solutions to business requirements for setting up manufacturing applications: MES (Manufacturing Execution System)
• Working to improve the production process through efficient use of available applications
• Develop software as part of IT projects: code / test / documentation
• Assist end users with problem elimination
• Manages, escalates and tracks problems which cannot be resolved locally
• Organise and support training for end users of the applications including Shop Floor Control system
• Training of business process and application solution for any new customer / product introductions
• Creates and maintains label templates
• Works with Regional and Global teams on problem definition, resolution, and to prepare Service Requests where IT application/interface changes are required
• Manage User Acceptance Test (UAT) planning and execution
• Participate in business processes development and share with the corporate team
• Facilitate understanding of business processes
• Understands the existing business processes and how IT solutions facilitate the processes
• Excellent technical understanding of specialized domains
• Experience working on and maintaining Windows systems and Office Software
• Experience on liaising with experts of different fields in order to contribute to find optimal solutions
• Experience working on manufacturing environments
• Knowledge of software design, development and maintenance process
• Software development. Ideally C#, VB .Net and VBScript
• Experience on using Label designing tools
• Degree Computer Science or other technical degree with computer related experience or equivalent
• 3 plus years relevant experience
• Work with ticketing system to respond to customer issues
• Responsible for the monitoring of system software on in multiple data centers
• Monitoring of all data center hardware platforms for hardware and operating system related alerts, errors, warnings, performance, communications related issues, or problem conditions
• Diagnose problems with our Web-based enterprise application and various vertical applications
• Documentation of processes involved with support duties for internal customers and end-users
• Diagnose and Analyze content reported by clients
• Support and Diagnose playback issues on mobile Apps for Windows Mobile, IOS, Androids, tablets, and any future device
• Collects and organizes technical data related to assigned projects
• 1) Client Support
• Support Issue Resolution
• Updates Remedy
• Development (Onboarding of new clients to existing solution already in production, Small enhancements to existing solutions in production)
• 2) Deployment
• Tracking where the code is via Environment Metrics
• Solution Name, Environment, Servers, Solution Version, Framework Client -Version, Framework Management Version, webMethods version
• Responsible for deploying code from development to other lower region (QA) using deployer
• Ability to solve problems quickly and completely
• Ability to work within a team environment, be flexible on assignments and have a proven record of meeting or exceeding dates
• WebMethods knowledge / experience

Ops Application Support Engineer Resume Examples & Samples

• Supports the architecture, design, development, qualification and
• Develops and applies performance and bandwidth models for interactive
• Works with the product development and operations teams to define
• Works closely with development, integration and test teams to ensure
• Supports applications, revising, updating and providing documentation as required
• May be responsible for managing small to medium projects
• May be responsible for developing project plans and other project documentation
• Provides technical expertise in the examination and definition of objectives for existing or proposed systems and in the design of improved systems utilizing information services
• Provides technical assistance to staff including interpretation of specifications
• Researches new developments in hardware and software. Maintains currency in techniques and tools enabling system proficiencies and performance improvements
• Performs systems integration testing and user acceptance testing as required by software development lifecycle
• Performs other duties as assigned or requested
• Bachelor's Degree BS in IS, Computer Science or a related field
• 3-5 years information technology experience
• Requires thorough understanding of application systems
• Has strong knowledge of business systems, and has specific knowledge of the functions supported as well as their associated functions
• Ability to analyze, develop and implement complex programming solutions
• Analytical and research
• Application development methodologies
• Thorough understanding of systems environments including one or more of the following: hardware, software and networking environments, files/databases, programming languages, program design and systems development, batch and online programs, installation procedures, and processing
• Documenting technical design and business requirements
• Strong written/verbal communication skills
• Collaborate with development and testing teams to deliver solutions and ensure expectations are being met
• Understanding of Software Development Life Cycle (SDLC) with Agile/Scrum development methodologies
• Create/improve automation that will validate product builds and escalate issues
• Perform in-depth research and identify sources of production issues and perform root cause analysis of issue in accordance with ITIL standards and methods
• Evaluates changes using Risk Priority Number (RPN) methods and develop Methods of Procedures (MOPs) for changes
• Working knowledge of the following operating systems: RHEL/CentOS/Ubuntu, Windows
• Working knowledge of FTP, SFTP, SMTP, DNS
• Working knowledge of application servers (Jboss, Weblogic, Tomcat)
• Understanding and/or working knowledge of many of the following Memcached, nginx, node.js, NoSQL, Oracle DB, MySQL, Varnish, AEM, Open Stack and GIT
• Understanding of identity services, scheduling, security, servers, network infrastructure, storage infrastructure (SAN/DAS/etc.), SOX and PCI compliance
• Working knowledge of automation principles and design
• Working knowledge of scripting languages (Python, Perl, BASH, etc.)
• Working knowledge of configuration management tools (Chef, Puppet, Salt, etc.)
• Working knowledge of deployment release management tools (JIRA, Jenkins, Hudson)
• Working knowledge of clustering, virtualization, high availability configurations, security principles, performance tuning, capacity planning, server hardening, load balancers, and firewalls
• Perform root cause analysis and recommend actions to prevent future occurrences
• Perform routine production maintenance activities to ensure ongoing operational quality and client satisfaction
• Strong troubleshooting and debugging skills at all levels of a distributed web application on Windows platform
• Familiarity, or knowledge of, common networking practices, and client/server applications
• Some exposure to network troubleshooting is desired
• Experience with financial institutions and/or retail banking is desired but not required
• Be able to effectively work the incident ticket queue paying attention to shifting priorities
• Support on-call rotation where the following is required
• Be able to respond to all Severity 1 and Severity 2 tickets
• Reply with an “I-got-it” message to support manager
• Be able to provide a final status of the ticket via email
• Be prepared to spend extra hours when dealing with a high volume or high priority tickets. This may happen several times a week including at least one weekend per month
• Be able to document the steps taken from any incident and handoff (with minimal training) to Operations Monitoring group
• Adhere to the Fiserv:EPS coding Standards
• Minimum 5 years’ experience in enterprise software development
• Minimum 3 years’ experience .NET based development
• Prefer experience with Web Services (.NET)
• Prefer knowledge of MS SQL Server
• Maintains list of system related issues and bugs
• Prioritizes issue log with management and collaborates with engineering team for resolution
• Coordinates operational process improvement tests that tie in with overall continuous improvement efforts
• Maintains SOPs for each process area within the DC
• Liaises with Training Specialist and management to ensure valid processes and procedures are in place to enable optimal process flow and the achievement of customer quality and service level metrics
• Ensure availability of adequate storage locations at all times
• Maintain storage location capacities, setup and barcoding
• Key operations liaison with customer loyalty team
• Provides insight into operational practices and issues that contribute to customer satisfaction concerns
• Work with DC leadership and engineering team to facilitate customer service related issue resolution
• Responsible for asset tracking and management of operations computer hardware (scanners, printers, computers etc.)
• Implement workflow specific software
• Support services for Mac and Chromebooks
• Additionally support issues that may arise such as workstations, Wifi, printers, scanners etc
• Methodology of working a project (i.e. dealing with software, customer has action-items, helping push them to resolve their issues)
• 2+ years of technical experience and along with the ability to troubleshoot application related issues
• Experience with resolving issues as they pertain to workstations, laptops, printers, scanner etc
• Support operations, projects, and capability improvement for the entire service lifecycle, including the key functions of
• Incident Management
• Ensuring that incident and problem management processes and procedures are followed and adhered to standards
• Able to work independently as a self-starter as well as within a team dynamic
• Effective communication skills with a diverse audience (technical and non-technical)
• Experience with supporting OS (Windows), web servers (IIS), application servers (Tomcat)
• Supporting MS Dynamics CRM associated with the daily operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests
• Responsible for change management activities of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. Responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented
• Administer security permissions; set up and apply functional role security permissions based on user's job functions
• Define and collect metrics and key performance indicators that align with the goals of the business
• Managing vendor relationships, including planning for and organizing release updates, new installs, new equipment and software requests in conjunction with Corporate IT, business unit staff and vendor contact
• Managing internal batch processes and data integrity. Determining technology support needs and assessing availability of resources
• Coordinating technology efforts with Corporate IT and the business units
• Partial responsibility for decisions affecting the operational state of the internal production computing environment within Russell
• Experience with customization and configuration of Microsoft Dynamics CRM is required. MS CRM Certification preferred
• Experience working in a DevOps role/organization preferred
• Bachelor’s degree required (Computer Science, MIS or Finance.)
• 2-4 years experience in the investment management business preferred
• Understanding of software development process, change management, and project management
• Broad technical knowledge of client server, intranet, networking, and SQL relational database systems. Powershell, C# Java Script and Octopus are a plus
• CRM Specific Skills, CRM SDK, CRM Web Services
• Experience supporting a 24/7 environment is a plus
• Knowledge of audit processes and procedures
• Strong analytical and business problem solving skills
• Ability to apply technology to practical business solutions
• Assertive, self-motivated and self-directed
• Ability to contract and negotiate with vendors, internal and external

Magento Application Support Engineer Resume Examples & Samples

• Engages with the Account Team to ensure Critical Application Services client expectations are being fulfilled
• Act as a consultative resource for customers to assist them in achieving their business objectives
• Proactively seek opportunities to review solution architecture then put forward and implement proposals for improvement
• Respond to support requests and co-ordinate Customer support teams where appropriate
• Ensure appropriate technical documentation is in place for customer solutions
• Identify opportunities for growth and advancement of the Service offering
• Mentor and assist in the development of other technical staff
• Requires 3-5 years of hands-on Linux exposure within the full LAMP stack
• Bachelor's degree in computer science or engineering related field or equivalent work experience preferred
• Experience with both Magento Enterprise Edition and Community Edition
• Experience with Full Page Caching (including MemCache, Redis and Varnish)
• Understanding of performance monitoring software such as SNMP, CA Spectrum, sysstat, Nimbus, and other monitoring software
• 1-2 years knowledge of network concepts such as the TCP/IP stack, load balancing, firewalls, iRules, and network routing
• Experience with performance tuning and diagnosing system bottlenecks through root cause analysis
• Experience working in large-scale distributed environments
• Ability to work independently and operate as a member of a team
• Excellent problem-solving abilities, coupled with a desire to take on responsibilities
• Must be detailed orientated and a self-starter
• Analyze and resolve complex technical problems, including performance tuning, and application design and debugging
• Diagnose Performance and Capacity issues related to Windows Servers & Database Systems
• Review code (C#, ASP, C++, Powershell, TSQL) and reverse engineer to determine fault and performance enhancements
• Responsible for assisting with hardware sizing for Capacity & Performance
• Proactively research and recommend enhancements to improve capacity, performance and reliability
• Exceptional troubleshooting skills
• Windows 2003 and greater Server Architecture, Design & Maintenance
• ITIL Incident Management, Problem Management, Change Management
• Database Architecture, Design and Maintenance
• Web Server, Web Service Design, and Coding experience
• Proficient with C#, ASP, C++, TSQL, Powershell languages
• Performance Tuning, Query Optimization, Client/Server Connectivity, Database Consistency Checks using DBCC Utilities & DMV’s
• Excellent knowledge in system tables and system stored procedures using T-SQL
• Experience with Web Server Tuning, IIS, Java, Tomcat, Apache
• Experience in using tools like SQL Profiler, Windows Performance Monitoring utility and performance counters for monitoring and Tuning MS SQL Server Performance
• Understanding of Web Server tuning and optimization for IIS, Tomcat, Apache
• Java Beans, JMX
• Perfmon, Blackbox, Solarwinds, Tibco, APPWay, VMWare, Citrix
• Experience in installation and configuration of Cluster SQL Server in Active/Passive in SQL Server 2000/2012
• 5 years of combined experience with Microsoft SQL Server Performance Tuning & Optimization
• 5 Years of combined experience with C#, C++, ASP, Powershell languages
• 5 Years of combined experience with IIS, Tomcat & Apache Web Servers
• 3 Years of combined experience with Incident, Problem and Change Management Systems
• Investigate and diagnose problems that require expert knowledge and skills at the browser, application, database and network layers
• Manage problems and events introduced by vendor releases, defects, bottlenecks and other production barriers
• Manage resources and coordinate activities to resolve complex issues and determine root cause during outages or service disruptions
• Perform quality work that has been tested with an emphasis on the highest possible accuracy
• Create scripts as needed to support application deployments and improve existing workflows
• Coordinate and partner with business stakeholders, software development and DevOps on various issues and projects
• Conduct ongoing troubleshooting and testing of web applications
• Investigate, understand and clearly communicate solutions to non-technical customers
• Works both independently and collaborates with the Sr. Application Support Engineer along with the rest of the Services & Support Department
• Perform Event Management functions including escalation of issues, sending market notifications, participating in bridge calls and updating leadership
• Platforms: Expertise in remote support / administration of Linux, Windows, and mobile device support (iOS/ Android)
• Applications: Broad knowledge and experience in supporting and administration of Apache, IIS, Web-based Content Management Systems and Web application frameworks; Demonstrated ability in managing a Support/ Issue Tracking ticket system
• Databases: General knowledge of Microsoft SQL Server, MySQL or other similar database platforms
• Caching: Working knowledge of the use of a content delivery network (CDN) for distributed web site delivery and caching; Akamai or similar
• Monitoring: Extensive knowledge of the use of Adobe SiteCatalyst, AppDynamics, Keynote, Splunk, ScienceLogic EM7 or similar for web site performance and general environment health monitoring; detailed tiered application performance monitoring; traffic analytics analysis
• Languages: Detailed knowledge in HTML/CSS, JavaScript, XML, Bash, Perl, PowerShell, Node.js, Python or other similar scripting or markup languages
• Network/Environment: Experience working with complex multi-tiered environments; large scale networks and the Internet, interconnectivity of tiered applications, services and servers, DNS; specific to Web-based applications and services is highly desirable
• Bachelor’s degree in Computer Science or a related field, or minimum three years’ experience in technical application support or experience working for a web hosting service provider
• HTML, XML and JavaScript skills
• Understand large-scale web applications for content management systems, advertising, data feeds, etc
• Understand multi-tiered web server, application, database and network environments
• Maintain Project Portfolio Management's Workflow and integration with other tools
• Create and update training material targeting several types of users, in English and in Japanese
• Schedule and deliver training sessions for several types of users, in English and in Japanese
• Provide remote and onsite consulting and Project Portfolio Management system training
• Create and assist in the creation of custom reports and dashboards as requested
• Maintain system generic data
• Customize System portal and inform users about product updates
• Prior experience in a project management role
• Proficiency with Project Management tools and processes
• Good understanding of Project Portfolio Management process and function
• Experience in supporting or implementing Resource Management and Financial Management
• Experience in working on projects for web service projects and/or mobile application development
• Technical support experience
• Manage business relationships, application performance, and the identification and delivery of new and existing application services to meet the business users known and emerging needs
• Proactively communicate with various business areas/leaders to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business
• Liaise with Project Management Office and Development to initiate Work Efforts that enhance supported application functionality
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
• Document current processes and procedures; and build, maintain and contribute to a knowledgebase for the firm’s systems
• Associate's degree or equivalent education and work experience required
• Minimum of four years of experience providing application and end-user support services required
• Experience working with Active Directory user administration, automated help desk systems, OS imaging processes, network and local printer installation, desktop scripting, application deployment, tax and audit applications, QA testing processes and, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) preferred
• Experience preferred in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), Dynamics CRM, and Elite
• Ability to be a self-starter, prioritize workload, and adapt to new processes and procedures in a fast paced environment
• Break-fix support for incidents
• Feed management and escalation
• Unix, Linux and Windows platforms
• IIS, Apache web services
• SQL, Oracle & Sybase databases
• Autosys and Control M schedulers
• Tivoli, Netcool, EDGE, Apica, AppDynamics monitoring tools
• Preferred experience or knowledge of Legal, Compliance & Security environments
• Experience with ticket management (HP Service Manager), prioritization and escalation. Able to work under pressure to resolve issues affecting production services
• Disaster Recovery, Sustained Resiliency and High Availability planning and testing
• Experience with creating process, procedures, and documentation
• Ability to coordinate tasks with multiple teams in multiple locations and time zones - the Operate team is split between Bournemouth (UK), Singapore, Hyderabad (India) and Columbus (US)
• Effective communication skills with a diverse audience (technical and non-technical, senior and junior)
• Develops specifications and technical design for complex projects
• Models business processes and data
• Assists in creation and execution of test plans for integration and system tests
• Interfaces with clients to determine requirements, resolve problems, and perform testing
• Analyzes system and program requirements for complex projects. Identifies multiple solutions to complex problems
• Analyzes and recommends tools
• Plans and completes complex IT projects
• Demonstrates advanced understanding of software development and research tools
• Is a resource to others in solving problems and works independently. Prepares presentations and leads meetings
• Bachelor’s degree in Information Systems, Computer Science or technically related field, or equivalent education/experience
• Minimum of 2 years work experience
• Masters degree in Information Systems, Computer Science or related technical field is acceptable in lieu of work experience
• Experience with SQL, SSIS, .Net, VB or VBA, JIRA, Sharepoint, knowledge/experience with databases is a plus
• 8 years of application or database support development
• Application support and development knowledge in C# and .NET languages
• Scripting experience in PowerShell, Perl, Bash, or SQL
• Masters degree in Information Systems, Computer Science or related technical field with 6 years experience is also acceptable
• Identifies and resolves incidents within agreed Service Level Agreements (SLAs)
• Investigates 2nd level support incidents that are beyond the scope of level 1 support
• Resolves incidents where possible without referral to developmental support teams
• Creation and monitoring of development cases through JIRA
• Appreciation for the nature of business critical incidents and immediately escalation and assistance in processing major incidents, in line with incident management processes
• Takes end-to-end ownership of incidents (even after referral), ensuring accurate and timely updates are maintained in the incident management system
• Identifies opportunities for enhancements to known solutions within the Service Desk knowledge base
• Continually increase the amount of incidents resolved prior to submitting to development
• Ability to “think outside the box” in order to analyze and resolve issues
• Keeps users and other interested parties informed of incident and service request progress throughout the lifecycle
• Maintains strong relationships with the users by effectively managing and communicating expectations and inspiring confidence in consistent, accurate, timely delivery

Software Application Support Engineer Resume Examples & Samples

• ASE primary focus is to remotely resolvesoftware (SW) problems for customers, including updates and calibrations
• Keep customer informedof the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated case requires follow up of ASE to case closure
• Reporting and excellent tracking of customers interactionsin our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
• The ASE as well plays a role on consultancy with our customers on software info, and specs of the product
• Graphic business experience, including commercial industry printing
• Knowledge of industry standard operating systems
• Technical writing skills desired
• Analytical and troubleshooting methodologies
• Solid understanding and experience of Customer Service business
• Command of English. Excellent Verbal and written communication skills. Combined with command of Spanish would be a major advantage
• Able to communicate remotely with both technical and non-technical users and to promote virtual tools
• Superior customer service skills. Experience in remote troubleshooting in a technical environment. Proven analytical and problem solving skills
• Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
• Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE….), able to correlate day to day activity into those organizational priorities
• Works across functions and promotes teamwork and focus on generating E2E activity leading to the right customer solution
• Masters tech knowledge on GSS products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)

Associate Application Support Engineer Resume Examples & Samples

• Design and develop templates for the layout of client bills
• Write custom reports and perform data manipulation through SQL scripts
• Perform analysis and resolution for assigned cases in a timely and high-quality manner
• Collaborate with Project Managers to analyze and clarify requirements
• Contribute to our knowledge management repository
• Function as a “go-to” person for more complex and/or client-sensitive mapping/templating projects and issues
• Identify opportunities to improve processes, automation, and tools within the Application Support team

E-solutions Application Support Engineer Resume Examples & Samples

• Day-to-day management of production: monitoring, capacity management, problem resolution activities, change management
• Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising with end users, team members, management, vendors, other internal IT teams.
• Assist in the development, design and implementation of technical support systems
• Perform activities related to implementation and rollout for upgrades of existing services
• Work closely with development teams, business analysts, architects, all infrastructure teams to design and setup new systems, improve existing platforms (resilience, high availability, performance, low-latency...)
• Coordinate and organize changes with external vendors, markets, ECNs
• Plan, schedule, implement and document the change activities
• Strong all-around IT background and proven experience in electronic trading markets on similar environments
• Strong understanding of Microsoft operating systems and IIS application servers to be able to tune operating systems platforms for optimum performance
• Basic knowledge of Linux to be able to troubleshoot operating systems
• Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools
• Good network and firewall infrastructure understanding
• Good understanding on web technologies
• Proven project management skills to deliver medium scale projects
• Ability to analyses network captures

Junior Application Support Engineer Resume Examples & Samples

• Automation and processes required to deploy, manage, configure, scale, and monitor internal, product, and cloud-based applications
• Implementation and management of build and deploy workflow processes related to product development
• Management and support of infrastructure and development applications including continuous integration, source code management, and hosted applications
• Work collaboratively with team members to ensure successful delivery and implementation of assigned tasks
• Works closely with the Information Technology team to co-ordinate and execute application installations and upgrades and to ensure focused and timely issue resolution
• Adheres to corporate policies and standards to ensure regulatory compliance in the areas of security, PCI and PII
• Provides ongoing/on-call support of related products or services in order to ensure minimal impacts/avoid outages to the production systems
• Responds quickly to production incidents and reports them to management immediately
• 2-4 Years experience in the following areas
• Build and release process
• Linux/Windows Platforms
• Scripting (Perl, Ruby, Python)
• Java application servers (Tomcat, Weblogic, Websphere, JBoss)
• Continuous Integration applications
• Build and deployment automation tools (Ant, Maven, Ivy, Nexus, Sonar, Chef, Puppet)
• Source code management tools (Perforce, Subversion, Git)
• Databases (Microsoft SQL, Oracle, MySQL, NoSQL, etc.)
• Cloud (Amazon Web Services, Microsoft Azure, Google) a plus
• Demonstrated team player
• Knowledge of software development life cycle (SDLC) including Agile Development Methodology
• Excellent communication, interpersonal, and, consultative skills, work effectively with clients, vendors, peers, and business/IT management
• Strong analytical, problem-solving, and troubleshooting skills
• Ability to stay current on trends and development within functional area of experience along with the industry
• Self-assured and confident with professional approach
• Ability to work under pressure to meet tight deadlines. Provides on call support of related products or services in order to ensure minimal impacts/avoid outages to the production systems
• Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed
• Provide basic support, maintenance and configuration for various middleware and platform components, such as application servers, web servers and message buses to maximize application availability
• Provide basic technical expertise and perform tasks for all related projects where application releases across QA and production environments are necessary (including Disaster Recovery and Business Continuity)
• Ensure application documentation needed for code release and support is accurate, tested and complete
• Contribute to incident/problem management processes regarding production outages
• Work with business, I.T. associates and outside vendors to deploy, document and maintain the distributed application/middleware environments’ additions and changes
• Maintain relationships with I.T. and outside Level 3 escalation points
• Initiate and participate in timely communication to all stakeholders, as necessary, during release and incident processes
• Ability to deliver a high level of customer service
• Basic ability to research and resolve problems with minimal assistance
• Basic understanding of incident, problem, release, change and project management policy and processes, as well as an established SDLC framework
• Basic knowledge of application code repositories and functions
• Basic knowledge of TCP/IP networking fundamentals
• Organizational skills with the ability to handle multiple tasks
• Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Bachelor’s degree in MIS or Computer Science, or equivalent combination of education and experience preferred
• 1+ years professional or academic (including applicable college coursework, trainings or certifications) technical experience required
• 1+ years technical experience in current Intel/Windows and Linux-based server operating systems preferred
• 1+ years technical experience supporting and configuring application and web servers preferred
• 1+ years technical experience in software packaging and distributing, using packaging/distribution tools, including monitoring of related server components via WMI interface preferred
• 1+ years experience in technical writing and documentation techniques, using tools such as MS-Office and various screen capture utilities components and administration preferred
• 1+ years experience supporting multi-tier applications, including database connection configurations preferred
• Provide intermediate level support, maintenance and configuration for various middleware and platform components, such as application servers, web servers and message buses
• Provide intermediate technical skills in monitoring, troubleshooting, maintenance, and enhancements of distributed applications and middleware
• Provide intermediate level technical expertise and perform tasks for all related projects where application releases across QA and Production environments are necessary (including Disaster Recovery and Business Continuity)
• Work with business and I.T. associates, and outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
• Initiate and participate in timely communication to all stakeholders as necessary during release and incident processes
• Intermediate level ability to research and resolve problems with minimal assistance
• Intermediate level understanding of Incident, Problem, Release, Change, and Project Management policy and processes, as well as an established SDLC framework
• Intermediate level knowledge of application code repositories and functions
• Intermediate level knowledge of TCP/IP networking fundamentals
• Solid organizational skills with the ability to handle multiple tasks
• Bachelor’s degree in MIS or Computer Science is preferred or equivalent combination of education and experience preferred
• 2+ years technical experience in current Intel/Windows and Linux-based server operating systems required
• 2+ years technical experience supporting and configuring application and web servers required
• 2+ years technical experience in software packaging and distributing, using packaging/distribution tools, including monitoring of related server components via WMI interface required
• 2+ years experience in technical writing and documentation techniques, using tools such as MS-Office and various screen capture utilities components and administration required
• 2+ years experience supporting multi-tier applications, including database connection configurations required
• Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project life cycle
• Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
• Provide advanced technical skills in monitoring, troubleshooting, maintenance and enhancements of distributed applications and middleware components, such as application servers, web servers and message buses
• Work closely with development and QA teams to create and maintain various QA test environments using automation tools with templates provided by the Server Administration department
• Create and maintain deployment scripts and MSIs for deployments to Windows servers
• Work with I.T. departments including Change Control, Quality Assurance, and the Project Management Office to create and maintain release schedules
• Initiate and participate in timely communication to all stakeholders as necessary during release and incident processes, and lead incident/problem management processes regarding production outages
• Lead technical evaluations, proof of concept’s and/or provide technical recommendations within discipline
• Provide mentoring, guidance, assistance, and support to co-workers
• Expert level ability to research and resolve problems with minimal assistance
• Expert level understanding of Incident, Problem, Release, Change and Project Management policy and processes, as well as an established SDLC framework
• Advanced level knowledge of application code repositories and functions
• Basic level proficiency with SQL server and Oracle database technologies
• Ability to work in a fast-paced dynamic team-oriented environment, while quickly adapting to changes
• Ability to work evenings and weekends as needed
• Ability to train, mentor and assist in developing co-workers
• 6+ years technical experience in current Intel/Windows and Linux-based server operating systems required, including experience with Windows Registry, IIS, and Active Directory
• 6+ years technical experience supporting and configuring application and web servers required
• 6+ years technical experience in software packaging and distributing, using packaging/distribution tools and scripting, including configuration and monitoring of related server components via WMI interface required, Flexera Admin Studio and Altiris DS experience preferred
• 6+ years experience in technical writing and documentation techniques, using tools such as MS-Office, Visio and various screen capture utilities components and administration required
• 6+ years experience supporting multi-tier applications, including database connection configurations required
• 4+ years experience using a source code repository required. Microsoft Team Foundation Server experience preferred
• Current MCSE certifications or other relevant technical certifications/training preferred
• Provide integration and support services pertaining to Windows applications used in finance, back office, accounting, operations, legal, compliance, and investor management
• Troubleshoot issues involving complex application logic, navigating file systems and Microsoft SQL databases
• Report development using Crystal Reports, Tableau, or equivalent enterprise reporting tool
• Scripting and automation to reduce daily support burden of financial applications
• Define application requirements and assist users with application selection
• Proactive capacity-management planning, supporting future growth objectives
• Integrate vendor add-ons and extensions to existing applications
• Plan for application disaster recovery requirements
• Collaborate productively with infrastructure professionals, application developers, system vendors, and end users
• Develop solutions with an eye towards efficiencies and repeatability so as to improve the turn-around time and quality of the team’s output
• Write Python scripts to parse and apply business logic to client data
• Recommend best practices, answer questions regarding feasibility issues, and serve as a subject matter expert on mapping and templating to support Client Services, Professional Services, Sales, Business Development and Marketing

Product / Application Support Engineer Resume Examples & Samples

• Positive, proactive, customer service attitude
• Ability to diagnose research and resolve technical issues independently or as a cooperative member of a team
• Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
• Ability to clearly articulate technical problems and resolutions using a tracking/documentation system
• Proven analytic ability and problem-solving skills
• Excellent listening skills
• Excellent time management skills
• Working knowledge of the diagnosis, repair and debugging of software and computer systems
• Working Experience with troubleshooting web based applications and technologies
• Working knowledge of java and/or other technical language
• Working experience with relational databases, including MSSQL and ORACLE, and querying tools (Including PL/SQL or SQL Developer)
• Working knowledge of the Software Development Lifecycle
• Working knowledge of Version Control tools (Subversion preferred)
• Working knowledge of release and deployment management
• Experience with web server technologies including Jetty, WebSphere, and IIS
• Experience with Microsoft Operating systems, desktop & server. Linux is a plus
• General knowledge of TCP/IP network infrastructure
• General knowledge of software development and deployment using JAVA, Javascript, XML, and HTML
• Knowledge of HL7 or other EDI transactions types
• Familiarity with writing articles for knowledge base and technical article creation
• Knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment
• Strong understanding of the interrelationship of Information Technology and Healthcare industries
• Knowledge of the Payer/Provider environment a plus
• Knowledge of HIPPA compliance regulations preferred
• Certification in any related technology areas a plus
• Receive and resolve application escalations from Tier 1 third party vendors&r personnel
• Responsible for attending project meetings as required
• Works with IT groups, Vendors and Business users
• Previous experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory & Purchasing, Vendor Payments and Time & Attendance)
• Understanding of system error messages and resolve system related problems
• Have interpersonal skills to deal effectively with all business contacts
• Receive and resolve application escalations from Tier 1 third party vendor’s personnel
• Provide Subject Matter Expertise (SME) level of application level issues
• Responsible for attending project meetings and facilitating meetings as required
• Responsible to attend strike teams as an escalation point
• Responsible to assistance as required in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2
• Responsible for creating and maintaining documentation related to applications and application issues
• Responsible for documenting issues that are awaiting code releases to resolve
• Responsible for attending training on applications and technical skills
• Provide high level knowledge and mentoring in version control systems
• Provide high level knowledge of core Java principles and possess Java diagnostic expertise
• Provide high level knowledge of TIBCO Administrator, TIBCO EMS Administrator, and TIBCO Designer
• Performs all other job related duties as requested
• At least 4 years of Information Systems experience working with the following systems: IBM AS400 series, AIX, UNIX, Windows and Sun Micro systems, TCP/IP and SNMP network protocols
• At least 4 years of experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported
• Working knowledge of system error messages and resolve system related problems
• Working knowledge of ITIL processes
• Professional appearance and demeanor
• Experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory & Purchasing, Vendor Payments and Time & Attendance)
• Master’s Degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field
• Manage platform implementations following the general change management processes
• Contribute to the migration of existing and creation of new applications on development, test and production platforms
• Active involvement in coordination and change introduction to Amadeus production and test systems
• Own and preview all non-standard changes before they are accepted into production
• Ensure formal and documented hand-over of IT Services to operational teams as part of an implementation
• Participate in Amadeus technical projects in close cooperation with Development and relevant groups within ADP
• End to end problem ownership: own Problem Tracking Records, making sure solutions are implemented as agreed
• Chair Problem Management Review meetings, and track Problem Management Review action items making sure action items are implemented as agreed
• Drive incident and problem prevention activities
• Active involvement in major incidents (2LS trouble-shooting, including on-call where necessary)
• Recommend, document and develop changes to fix problems and improve processes, while demonstrating self-initiative and self-motivation
• Maintain the items in the Configuration Management DB
• Implement and verify application batch processes and file transfers
• Regularly contribute to upcoming security audits by coordinating activities for required updates
• Represent the team as an interface to other teams in Operations, Development and Marketing
• Excellent written, verbal and presentation skills in the English language
• Customer orientated and service driven
• Ability to work alone and as part of a team in a multi-cultural environment
• Analytical skills to quickly recover incidents and locate their root cause
• Flexibility to work outside normal office hours when required
• Good understanding of Amadeus Transaction flows
• Good understanding of the ITIL and LEAN-IT processes
• Good understanding of the Linux operating system, shell scripting, tools and utilities
• Good understanding of TCP/IP, UDP, SSH, FTP, HTTP protocols
• Good understanding of SQL, NoSQL database concepts and operations
• Good understanding of general testing concepts and procedures
• Good understanding of 1 or more programming languages (PYTHON, PERL, PHP/HTML, JAVA, C++)
• Good understanding of the XML language and WEB SERVICES
• Experience of giving support to a user community
• Administration of SharePoint 2013 (preferably in the Office 365 environment) including setting up sites, libraries and lists, managed meta-data
• Managing SharePoint users, user groups and permissions
• Coding experience relevant to SharePoint implementation e.g..: XHTML/HTML 5, CSS, AJAX, Javascript, JQuery, XSLT, C#,VB
• Strong experience of administering Microsoft products including , MS Windows 8.1 and higher, MS Office 2013, MS Project, MS Project online, MS Visio
• A good understanding of MS Office functionality to be able to support users in their everyday business
• Experience of Scripting within MS Office for helping our users automate tasks as required, including developing Excel formulas
• Experience of using SharePoint Designer including the development of customised workflows
• General understanding of application development and deployment to office and remote users
• Experience of administering SQL Server
• SC cleared or capable of getting SC clearance
• Experience in running, supporting, automating and managing high availability client/server infrastructures (24x7x365 >99% uptime requirements)
• At least 2 years in support positions on distributed client/server architectures
• At least 1 years operational practice in Java environments
• At least Foundation Certificate in ITIL v2 or ITIL v3
• Experience with Web Server technology such as SunONE (iPlanet), Apache
• Experience with JEE Application Server Technology (e.g. BEA WebLogic, JBoss), JSP/Servlets, JDBC, Java Runtimes (e.g. BEA JRockit, Sun Hotspot) as well as basic Java technology such as JNDI, JMS, Garbage Collection
• Experience with .NET Framework (versions > 1.1) configuration and architecture
• Basic database knowledge (SQL queries)
• Proven knowledge of tools and scripting environments (e.g. Windows Script Host, shell scripting, Perl)
• Ability to identify, analyze, prioritize data events, problems and issues
• Ability to work independently and with a team
• Monitors application processes to ensure availability
• Develop and update important documentation including business process flows, requirements documents, functional and technical design documents, test cases, and user training materials
• Execute the activities and tasks identified with little to no supervision
• Communicate and manage relationships with internal and external customers. Must portray excellent facilitation skills
• Help develop business process modeling
• Communicate progress to management
• Translates complex business needs and problems into system configuration, test and setup requirements
• Translate business requirements into working IT documentsincluding functional requirements, functional design, and technicaldesign, as applicable
• Requires BS degree in Computer Science, Engineering or MIS
• Demonstrated passion for customer satisfaction
• Demonstrated strong communication skills. Must be able to multi-task, be proactive and complete tasks in a timely manner
• Experience with Microsoft development technologies (VB, VB Script, COM+, etc.)
• Working knowledge of MS office suite of products including MS Access and MS Project preferred
• SharePoint experience is required. Both 3.0 and MOSS
• B.S. in related area or equivalent work experience
• 4+ years of experience in a related discipline
• Excellent teamwork and collaboration skills with the ability to work across organizations and with cross-functional teams, on a global scale
• Certification(s)
• Application(s)

Graduate Application Support Engineer Resume Examples & Samples

• Identification, analysis and resolution of Incidents and requests
• Supporting stakeholders within Technology and Business
• Effective day to day operation of the Correspondence and Help platform
• Strong problem solving skills, with an inquisitive and creative approach
• Excellent written and verbal communication, strong active listening skills
• Strong planning & organisational skills to handle the workload and to prioritise them appropriately
• Improvement focus and good decision making ability
• Capability to navigate & operate AIX / Linux systems
• Some comprehension of programming languages (for example PERL) is desirable
• Experience of Oracle is desirable
• Experience with factory, job tracking and online applications is desirable
• Track and coordinate issue identification through to successful resolution (analytical skills)
• Maintain effective communications internally and externally
• Assist the development team with technical knowledge where applicable
• Follow business and departmental policies and procedures
• Where applicable, contribute to other areas of the business outside of Applications Support, for example LEAN initiatives
• Support of DR processes and testing
• General production support
• Be available to join an out of hours on-call rota once trained
• You will troubleshoots and provide functional solutions related to software and setup errors for issues reported by our customers
• You are willing to investigate reported issues yourself before you distribute them to the technical team
• You think about alternative procedures when standard procedures have failed and you ensure workarounds are provided in a timely fashion
• You ensure our customer is at all-time informed about the progress of the investigation and you are able to take the lead when direct interaction with our customers is required
• You escalate urgent problems requiring more in-depth knowledge to appropriate internal resources and you are responsible for the follow-up on these escalated problems
• You are prepared to become familiar with standard concepts, practices, and procedures within the payment sector
• You contribute to the improvement of FIS service provisioning with suggestions aiming to fully satisfy our client's needs
• MSc or PhD in Computer Science, Engineering, Electronics, Maths or a technically related field from a top tier university
• Very strong mathematical skills
• Strong interpersonal, oral and written communication skills
• Strong programming skills in MATLAB and in C/C++ or Java
• Skills in model based design and/or production code generation
• Strong commitment to learning, personal development and achieving results
• Experience with Object Oriented languages and multiple Operating Systems
• Control Theory: Knowledge of modelling & simulation and control systems
• Embedded Systems: Experience in real time embedded software development in C including multi-threaded programming
• Signal Processing: Knowledge of communication protocols e.g. CAN, TCP/IP, RS232, USB and protocol design
• Fluency in English (oral and written) and at least one other European language
• Responsibility for IT service management considering ITIL service and process standards
• Support first and second level support teams (incident management) in the event of workarounds or troubleshooting in the customer environment
• Setup, integration and parameter definition of new FIS KORDOBA releases
• Support and maintain business processes and/or technical components (especially customized solutions) in FIS KORDOBA applications
• On-call duty
• Education in Computer Science or business administration or other relevant background
• Experience in IT service management (ITIL Foundation)
• Specialist know-how in the area of Core Banking
• Strong customer-orientation and communication skills
• Team player with excellent analytical skills and a results-driven and quality-oriented work ethic
• Flexibility and willingness to travel abroad
• Very good German
• Responsible for responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues
• Collaborate with multiple internal teams across disparate groups to resolve client support escalations
• Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
• Support internal customers in any day-to-day activities
• Proactively look for ways to create efficiencies within Operations as it pertains to the tools and technology used by Dell SecureWorks to support their client base
• Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
• Create/Maintain documentation for operational procedures as required

Application Support Engineer, Senior Resume Examples & Samples

• 5-7 years of applicable work experience
• Experience developing and/or supporting n-tier architecture, large-scale multi-tier web applications and environments
• Solid development and troubleshooting knowledge of SQL Server (TSQL, Stored Procedures etc) and SQL trouble shooting tools
• Good knowledge of IIS web server application and n-tier mobile environments
• Excellent analytical, problem solving and debugging skills
• Travel is unusual, but may be up to 10% of time
• B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered
• Strong understanding of ERP product(s), particularly in Human Capital Management
• Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software
• Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
• Understanding of structured SQL statements and how they are executed in the RDBMS (sql/Plsql)
• Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
• Experience in filtering and updating complex technical knowledge for use in problem resolution
• Prior working experience in providing Technical Customer Support
• 4+ years relevant working experience (preferably 2years working with Oracle/PeopleSoft products)
• Experience in one of the following areas is seen as an advantage
• Java, J2EE and Oracle ADF
• SOA and Web Services
• Bachelor’s Degree in related field or Equivalent and relevant formal academic / vocational qualification. OR
• 4 additional years of experience that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience
• 8+ years experience supporting software applications in a fast paced environment
• Experience providing higher-Tier (2-4) support
• Outstanding communication skills
• Self-starter and motivated to excel attitude
• Strong sense of product ownership
• Ability to work independently, analyze issues, and author/recommend solutions
• Intrinsic problem solver

Lead Application Support Engineer Resume Examples & Samples

• Responsible for understanding system/application topology to include interfacing systems
• Responsible for providing KBA's
• Provide technical leadership to more junior application engineers
• Provide high level knowledge on the following platforms: AS400, Dell, HP, and/or Tandem/Stratus
• At least 6 years of Information Systems experience working with the following systems: IBM AS400 series, AIX, UNIX, Windows and Sun Micro systems, TCP/IP and SNMP network protocols
• At least 6 years of experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported
• At least 6 years in an application and network support role with a demonstrated track record of development of more and more complex solutions
• Previous experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory and Purchasing, Vendor Payments and Time & Attendance)
• Previous experience with multi source system databases (e.g. DB2, SQL Server, or Oracle)
• Project management skills including project planning , structure, discipline, execution and follow through
• Have or be able to obtain a valid Gaming Registration
• Application owner for assigned applications and systems at the point of production installation. Ensure documentation is complete prior to turnover from the Development group. Facilitate production acceptance process for assigned projects
• Support on-going delivery of services through maintenance, modification, and problem resolution. Facilitate stability, reliability and improved performance in support of business needs
• Understand and keep up to date on IT best practices (e.g., ITIL, PMBOK and Six Sigma)
• Create and maintain comprehensive support documentation including Runbooks, Sharepoint and Knowledge database procedures
• Two-year college degree with technical emphasis or equivalent work experience
• 2-3 years of application support experience, including
• Working knowledge of one or more operating systems (mainframe, distributed, web), and infrastructure platform architectures (server, network, desktop, database, etc.)
• Exceptional analysis and problem solving skills
• Manage technical projects from conception to completion
• Assist NOC during crisis calls and production escalations
• Resolve application and system outages
• Assist with application release deployments
• Analyze and interpret application logs to determine problem areas
• Communicate production issues to designated internal groups in a timely and accurate manner
• Maintain and enhance current application and device monitoring systems
• Evaluates system performance statistics including job execution and system response times
• Develop and implement operational processes for critical applications
• Evaluate and implement best practices for all critical systems and applications
• Ability to prioritize, diagnose and independently fix issues
• Ability to articulate and maintain attention to technical details
• Ability to follow through and document issues to resolution
• Must be willing work in a 24x7x365 environment. This will include a 24/7 shared on-call schedule
• Advanced knowledge of the Linux and Windows operating systems, including knowledge of basic system administration tasks
• Experience with web technologies and troubleshooting required
• Experience with DNS troubleshooting required
• Experience with application and device monitoring and alerting systems required. Nagios experience is a plus
• Experience with log analysis. Experience with Splunk or LogStash and Kibana is a plus
• Solid understanding of network technology concepts and usage
• Knowledge of Perl, JavaScript, PHP, Python or Ruby a plus
• Basic knowledge of PL/SQL and performing database queries is a plus
• Knowledge of Linux shell scripting required
• Knowledge of job scheduling and performance monitoring
• Strong documentation and communication skills
• Strong organizational and problem resolution skills
• Experience in problem solving and troubleshooting hardware, software, and network connectivity issues
• BA or BS degree. Will accept equivalent related work experience for the right candidate
• Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project lifecycle
• Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments
• Effectively escalate and provide feedback for improvement to Level 3 in-house and 3rd party support teams as needed
• Work with I.T. Departments including Change Control, Quality Assurance, and the Project Management Office to create and maintain release schedules
• Assist with technical evaluations, proof of concept and/or provide technical recommendations within discipline
• Provide assistance and support to co-workers
• Advanced level understanding of Incident, Problem, Release, Change, and Project Management policy and processes, as well as an established SDLC framework
• Advanced level knowledge of TCP/IP networking fundamentals
• Ability to provide assistance as needed to developing associates
• Bachelor’s degree in MIS or Computer Science, or equivalent combination of education and experience required
• 4+ years technical experience in current Intel/Windows and Linux-based server operating systems required, including experience with Windows Registry, IIS, and Active Directory
• 4+ years technical experience supporting and configuring application and web servers required
• 4+ years technical experience in software packaging and distributing, using packaging/distribution tools and scripting, including configuration and monitoring of related server components via WMI interface required, Flexera Admin Studio and Altiris DS experience preferred
• 4+ years experience in technical writing and documentation techniques, using tools such as MS-Office, Visio and various screen capture utilities components and administration required
• 4+ years experience supporting multi-tier applications, including database connection configurations required
• 2 + years experience using a source code repository required. Microsoft Team Foundation Server experience preferred
• Maintain current functional and technical knowledge of the entire Logi Analytics product line
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to product management based on customer requirements
• Help to document best practices in developing and deploying Logi Analytics solutions
• Web-based scripting technologies (JavaScript, CSS and/or HTML)
• General knowledge of common database systems (SQL Server, Oracle and/or MySQL)
• SQL query writing
• Basic networking skills, to include operating systems and OS security interactions
• General knowledge of ETL processes and data modeling / data warehousing
• Strong understanding of Web Application technologies such as, DHTML and XML
• Knowledge of Java and VB.NET programming language
• Web server setup and configuration (IIS, Tomcat, Weblogic, etc.)
• Data-driven web applications
• 3 - 5 years of relevant work experience preferred
• Bachelors degree in Computer Science or other relevant field of study required
• Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
• Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects
• Strong analytical skills regarding technical and project management issues
• Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution
• Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other Production Support teams in Singapore, Bangalore, London, Paris and New York
• Take part to transversal initiatives across group
• Identify improvement axis and lead the automation of manual checks/tasks
• Propose transformation of existing processes both for the business or our production services activities
• Gain a thorough understanding of the FICO CCS system architecture to be able to provide second and third tier support for customer issues, either in production or in User Acceptance Testing
• Work with the Network Operations Center (NOC) and various other support teams to quickly diagnose and resolve issues as they arise
• Work with client account teams to ensure that customer issues are addressed, communicated as necessary and that incident reports are made available in a timely fashion
• Manage incident data to ensure that incident tickets are kept up-to-date, are closed when completed and to provide management with incident summary data as required
• Bachelors Degree in Computer Science, Engineering, or other related field, or 2-3 years of related on-the-job experience
• 0-3 years of professional/classroom, or personal work experience in the following technologies
• Hands-on operations experience, systems & software
• Familiarity with CTI (Computer Telephony Interface) systems
• Familiarity with networking infrastructure (switches, routers, firewalls)
• Apache and Tomcat configuration
• Demonstrates skill in language proficiency; Writes application modules and unit tests with minimal guidance. Review java codes independently
• Exhibits skilled knowledge of database SQL; Performs unix OS trouble shooting and intermediate database tuning
• Conducts system-wide testing and some integration testing
• Provides input for code reviews and helps with environment build deployments, release notes and build notices; Reviews code to proactively identify and mitigate potential issues and defects and helps to identify sources of defects as well as troubleshoots various forms of code
• Uses patterns frequently, contributing to best practice and process enhancements
• Typically 5+ years experience in software Java support projects . Financial services industry experience preferred
• Java Apllication support
• SQL exposure
• Good UNIX knowledge
• Resolves support tickets and issues
• Communicates recurring support issues to management
• Communicates with customers on efforts and resolutions to tickets and issues
• Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
• Manages daily work schedule efficiently
• Experience in application support and troubleshooting with a strong desire to learn and problem solve
• Experience in e-Commerce and web environments
• Experience with SQL, mostly SELECT statements for data verification
• Fluency in French -desirable
• Familiarity with Support Ticketing Systems
• Solid experience with OpenLink Endur
• Strong understanding of the energy trading business
• Some knowledge of derivatives and financial products
• At least 5 years of hands-on enterprise application development experience
• Solid experience in either Oracle or SQL Server
• Desired Technology

Application Support Engineer Intern Resume Examples & Samples

• Product knowledge
• Software testing and debugging
• Exposure to real-world applications
• Opportunities to develop your communication, presentation and leadership skills
• Opportuniies to develop your programming skills
• Candidates must be pursuing a bachelor's level degree in a technical discipline
• MS in Computer Science or Engineering (i.e. Electrical or Mechanical)
• Strong Math/Calculus background
• MATLAB and/or Simulink knowledge or experience is a plus
• At least 13 weeks full-time commitment
• 5+ years in Application Support with at least 1-2 years of experience in a transaction flow-based environment
• Working experience with Java-based technologies such as Tomcat, JBoss, Apache and WebLogic
• Working experience with UNIX commands and shell scripting
• Working experience with writing SQL queries against an Oracle database
• The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
• Operating systems: Solaris, Linux, Windows
• Scripting languages: Unix Shell, Perl, Python
• SQL (Intermediate level: multi-table joins, grouping results, etc...)
• Grid computing and batch management
• Proactive identification and resolution of problem hotspots (All)
• Development of tools and driving efficiency/stability improvements (All)
• SharePoint Experience (specifically having knowledge of workflows)
• Organizational Skills (and the ability to prioritize)
• 5 - 7 years. Provides technical & business systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software/hardware developers and vendors. Aware of business or function for which application or system is designed. Has the required domain knowledge, as applicable. SharePoint development skills required
• Manage the technical sales process for an assigned area of responsibility from quotation to order of all Provide active on-site support for Emerson Controls System DeltaV
• Configuration and modifications of SW applications for the Emerson Controls System DeltaV
• Providing commissioning and start-up support at customer sites
• Support system installation, upgrades and maintenance on-site of DeltaV-Systems
• Analyze, document and solve technical customer requests and problems
• Support trainings of customer engineers or operators on site
• Escalate problems to specialists in EMR Support Centre for further investigation and follow up problems until solution is implemented
• Supports actively the sales and service team leader to sell service contracts and its renewal
• Support the preparation of quotations for spare parts, services and system expansions
• Registers all customer calls in the CTS database and tracks them
• Transfer of technical knowledge to the Field Service and Engineering department
• Perform other duties and responsibilities as assigned by Operations Management
• Education: Bachelor’ Degree, preferred background Electrical or Process Automation Engineering
• Work experience: min. 2 years post graduate experience in a Control engineering project environment
• Knowledge (preferred: GAMP, Batch SW application, Validation and Life Science automation experience), MS-Office Applications
• Language skills: English - good, German – good, French – good
• Interpersonal skills: Professional attitude, technical orientation, committed to excellence, teamwork, flexibility and self-learning
• Must have a valid car driving license
• Willingness to travel to other world areas for training or business trips if necessary

Level Application Support Engineer Resume Examples & Samples

• Assess the alignment of technical products/solutions with business needs
• Keep abreast of emerging industry trends to continuously update Verizon’s operations and assess how competition differs from Verizon’s current state
• Guide teams through the successful implementation of new products
• 3+ years of experience in a related discipline
• Excellent communication and customer management skills
• Strong problem solving skills with the ability to develop quick yet sound solutions to resolve complex issues
• Ability to work with minimal direction
• Programming Language(s)
• Ability to provide and oversee all types of training and mentoring
• Aptitude for deputizing in the absence of the Manager/Senior Management
• Ability to manage a wide range of projects or high priority issues at any one time
• Ability to lead a wide range of projects or high priority issues at any one time
• Discuss issues with customers including leading conference calls in pressured situations
• Relevant technical and client focused experience
• Experience of working in a level 1 or level 2 support role or equivalent within a customer service environment
• Experience of providing a positive, memorable and meaningful service to internal and external customers
• Troubleshoot and successfully resolve support requests received through phone, chat, email and other channels
• Communicate directly with customers and internal users to set expectations and communicate status through periodic updates and, in some cases, regular meetings
• Record, track and document the help desk problem solving process for each request for service
• Ensure approved changes performed to resolve an issue are introduced to production environment to minimize risk and downtime
• Maintain and improves technical knowledge over time to ensure understanding of hardware and software solutions
• Assist in creation and maintenance of a knowledge base to support First Touch Resolution and expanding it with focused content
• Utilize knowledge base for issue resolution
• Develop and maintain excellent working relationships within Patient Services, Clinical and other departments
• Work closely with Senior Development resources to implement required changes to production code base
• Bachelor’s Degree in Computer Science or Technology related program
• 4-7 years of software development or technical support experience, or equivalent work experience in an enterprise support role
• Expert hands-on knowledge of Microsoft SQL Server relational database technology
• Hands-on advanced experience with web application servers such as IIS or Tomcat
• Experience working in a remote office, team-oriented, collaborative environment
• Excellent analytical/problem solving abilities

Principal Application Support Engineer Resume Examples & Samples

• Six or more years of relevant experience
• Five or more years of experience in an Operations/Support environment including platform design and planning, outage resolution and reduction, maintenance performance and coordination, troubleshooting and analysis, and user technical assistance. Previous SME experience preferred
• Strong cognitive and analytical skills including troubleshooting, problem resolution, and root cause analysis
• Strong written and verbal communication skills including large group presentations and demonstrations
• Highly-motivated and able to work with minimal supervision
• Ability to work in a high pressure environment with changing priorities
• Proficient with internal tools such as Remedy, Network Change Control, and NSR
• Strong working knowledge of UNIX-based operating systems such as Solaris and RedHat Linux
• Strong working knowledge of database platforms such as Oracle and MySQL
• Strong Shell and Perl scripting skills
• Working knowledge of Agile development practices and the DevOps tool chain including Confluence, JIRA, Git/Stash, Ansible, and Artifactory
• Working knowledge of SDN/NFV platforms and architecture and OpenStack services
• Continuously pursue high availability of IT services through break fixes, root cause analysis, and permanent resolution of chronic problems
• Ensure that customer service is provided at the highest level possible
• May require on-call availability for critical issues and implementations, based on business demands
• Analyze highly complex business requirements for minor work requests and problems, ensuring design meets supportability requirements and includes sufficient exception handling, logging, and recoverability
• Provide guidance and technical leadership to less experienced application support engineers
• Provide application design guidance and consultation to ensure that the design results in a supportable solution
• Provide guidance and consultation on use of standard and vendor recommended tools for monitoring management of applications
• Provide guidance and consultation to ensure that the most efficient, cost effective, and supportable solutions are implemented
• Provide support for break fix based on needed skill and experience
• Manage incident tickets, problem tickets and minor work requests as necessary based on needed skill and level of support
• Develop and maintain documentation of processes and user guides for support tools and application changes
• Develop support documentation standards, procedures and approval hierarchies
• Develop and deliver training for other application support engineers and support teams members
• Perform debugging, troubleshooting, modifications, and testing for Business Services solutions
• Ensure compliance with technical standards and consistency with long term architecture plans
• Ensure that testing includes both positive and negative test cases to ensure the supportability of applications and application changes
• Act as an expert technical resource for ensuring that the availability, reliability, and supportability of the application meet user expectations
• Participate in support reviews and project transition meetings
• Lead problem investigations and solution recommendations
• Allocate and manage resources for problem solution correction
• Lead technical/code review meetings and forums
• Oversee the work of others
• Provide technical leadership, coach and mentor team members
• 4 year degree (Computer Science, Information Systems, or related functional field) and/or equivalent combination of education or work experience
• 7+ years of IT experience focusing on Network, Server administration, Windows administration and of significant programming experience using various standard scripting languages and high level programming
• Strong experience using scripting and/or programming languages - Java and/or Perl especially
• Strong troubleshooting skills with an ability to quickly diagnose complex production issues
• Understanding of different application architectures, including client-server, three tier and web services
• Ability to understand underlying infrastructure for IT services
• Experience in issues related to network and internet security
• Knowledge of Network Administration, including configuration, testing and tuning
• Strong knowledge of Web related technologies including DNS, HTTP, HTTPS, SSL Certificates, some HTML/JavaScript
• Strong experience with Windows administration of Users, Groups, Policies, etc
• Strong familiarity with Windows OS, some experience with UNIX OS, including commands and scripting on both OS
• Familiarity with relational database technologies (Oracle and/or SQL Server, others)
• Experience with network and computer hardware
• Experience in creating and maintaining application processes and documentation
• Ability to understand client expectations and to resolve issues that may affect service
• Strong interpersonal skills with the ability to work effectively across multiple levels of the organization
• Ability to mentor, coach and train other application support engineers
• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
• Knowledge of monitoring tools such as BMC, Splunk, Sitescope, and Fluke
• Knowledge of Akamai administration
• Experience in working with ServiceNow or similar Service Management tools
• Familiarity with Cloud technologies
• Familiarity with Datastage, ESP
• Familiarity with WebMethods and TMS
• Working experience in a retail environment
• Experience in working with teams in remote locations
• Optimize the availability, reliability, and stability of the customer-facing components of the Safeway Internet, eCommerce, mobility, and other customer-facing loyalty solutions
• Provide technical leadership in the diagnosis and resolution of issues with the development components of the web and mobile environments
• Design and develop web applications and tools to improve the supportability of the loyalty and eCommerce suite of applications
• Assist in driving the implementation and optimization of the Autonomy IDOL Server, LiveSite, MediaBin, and TeamSite suites
• Participate in the implementation and optimization of the Web Analytics tagging and reporting efforts using Adobe / Omniture Site Catalyst
• Drive collaboration sessions among IT and business groups to facilitate the use and exploitation of new and existing web technology tools
• Participate in the definition and implementation of standards for web content management
• Demonstrate an instrumental role in the implementation and adoption of Internet / Intranet capabilities such as search, testing, targeting, and personalization
• Provide 3rd level support for a customer-facing suite of Internet solutions that require 24x7 availability, including after-hours and on-call activities
• Passionate about maintaining quality solutions and providing superior customer service
• Innovative thinker with a passion to solve challenging problems
• Results oriented person with an ability to work well in a team or as an individual contributor
• 5+ years developing or supporting J2EE eCommerce web applications
• 5+ years practical experience in OOAD, Java EE, Web Service Technologies (SOAP, REST)
• Strong experience writing SQL, preferably against Oracle, DB2, and Netezza databases
• Experience with application servers such as WebLogic, Websphere, or JBoss is required
• Strong knowledge of eCommerce and web technology development practices, technology, and tooling is required; including: system flow analysis, debug of web logs, and web client troubleshooting tools
• Experience developing within, and supporting the use of, the Autonomy TeamSite, IDOL Server, LiveSite, MediaBin, and OpenDeploy suites is preferred
• Experience with Web Analytics tools such as Adobe / Omniture Site Catalyst is preferred
• Experience in UI/Web 2.0 Development such as JavaScript, CSS, Ajax, Adobe Flash/Flex, Dojo, YUI , JQuery is preferred
• Preferred experience with Open Source Frameworks like Struts, Spring, Hibernate
• Understanding of security solutions such as single sign on, federated single sign on (SAML), access management, encryption, SSL, Directory Server (LDAP), and Identity Management

Senior Windows Application Support Engineer Resume Examples & Samples

• To assist with electronic trading engine deployment, configuration and support to facilitate global deployable trading engine initiatives to facilitate integration testing with partners including strategies to manage geographic challenges and extend the service we provide to more business areas
• Experience in Webservers, Tomcat application server troubleshooting and deployments/administration
• BladeLogic is a plus
• 5+ Years Relevant Experience is Typical

Junior Software Application Support Engineer Resume Examples & Samples

• Must have experience developing and/or supporting web applications in C#, VB.NET, .NET Framework, ASP.NET, SQL Server
• Must be an effective verbal and written communicator, able to work with both technical and business users
• Must have strong attention to detail
• Demonstrate an ability to adapt to new technologies and changing customer demands
• Section 508 compliant design
• Production support or Help Desk experience
• Experience working in a cloud-based environment such as Amazon Web Services (AWS) or Microsoft Azure
• Continuous integration and delivery

CAE Application Support Engineer Resume Examples & Samples

• Duplicate reported customer problems, and provide explicit examples to development to allow them to reproduce any software issues that need to be fixed. Write detailed problem reports and enhancement requests
• Identify critical issues and take responsibility for successful resolution of the issue
• Actively participate and seek out GTAC department opportunities including product testing, resolving Incident Reports, creating Problem Reports, creating GTAC Quarterly and Solution Center articles, and staff meeting discussions
• Provide technical training on the products that you support to other members of the GTAC team
• Expand the scope of your product knowledge to include additional functional areas, applications, focal points or modules, while maintaining expertise in your primary product support area. Strive for
• A qualified candidate should have a degree in Mechanical or Aeronautical Engineering, Mechanical Design or a related discipline, or equivalent schooling and/or experience
• 5 yrs CAE experience in structural or thermal dynamics
• Excellent analytical, written and verbal communication skills
• Ability to comprehend complex software concepts and be familiar with common MS Office software
• Proficiency in a common OOD programming language (such as C/C++, .Net, Java) would be helpful but is not strictly necessary
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
• Product specialization – be a product expert in at least one area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)
• Participate in internal projects driven by internal requirements
• Take initiatives improving team’s performance and efficiency
• You have Bachelor/Master’s Degree (Technical University degree preferred)
• You have strong analytical and logical skills
• You enjoy working in an international team
• Ability to work on a night shift
• Software / Application support related experience
• Basic to advanced understanding of business processes within one application/technology area
• Basic skills within ABAP/.net/Silverlight/XML
• Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
• Experienced dealing with IT and standard software (MS Office, etc.)
• Experience with Operating Systems and internet browsers
• Provide internal and external customers with application specific support
• Act as the subject matter expert on applications and process support
• Ability to pick up on trending issues and make suggestions for a better process
• Testing, training, QA, or other special projects as needed
• Own training and workshops
• Provide last level support on production issues
• Drive Operational efficiency topics
• Own, Lead and coordinate operational tasks, customer escalations, process improvements
• Design and implement corrective measures as part of continuous improvement process
• Experience with Application server like Tomcat/Jboss
• Medium or Advanced level of Linux server administration
• HTML/Javascript or other more recent web scripting technology experience
• Provide inputs to Support Leadership for decision making during Sev1 and High Sev2 incidents
• Participate in RCA/post-mortem activities
• Drive cross-team collaboration, implementation, process and efficiency to ensure appropriate business response is met during training and sales cycles
• Maintain knowledge of current and new technologies, and research problems and related products required for assistance when necessary
• Document and create knowledge base articles and user guide
• Provide solutions for major escalations in complex environments in cooperation with development/support
• Advise and participate in architecture level decisions and implementation projects
• Ability to quickly understand and articulate new product technical requirements
• Work closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
• Good understanding of Akamai CDN concepts and any previous experience with integrating Akamai with customer website is a plus
• Web Server configuration and performance tuning like Apache/IIS
• Good understanding of TCP/IP, SSL, SFTP and debugging skills related to packet capturing and analysis using tools like Tcpdump/Wireshark
• Understanding of infrastructure and networking methodologies and practices Experience driving technical solutions
• Must have demonstrated ability to work in a team with diverse backgrounds in a dynamic and rapidly changing environment
• Working knowledge of Production Support and client GTAM processes
• Working knowledge of client Security and Controls policies and practices
• Experience using client’s SCRP processes and tools
• Ability to understand Business processes and work with a variety of business partners at various levels of management
• Perform at an extremely high level of competence and maturity
• Experience in Customer Support processes- customer satisfaction is a primary focus
• Ability to translate technical details into business-like language combined with good written and verbal communications skills
• Ability to present metrics and plans to the IT and Business management teams
• Team-oriented and highly motivated with great presentation skills
• 4+ Year experience in working with client applications on the distributed platforms
• 2+ Year experience with GTAM teams and processes
• Working knowledge of SharePoint
• Strong MS Office skills, especially Excel
• Experience with annual SCRP processes
• Prior work with client
• Knowledge of GTAM processes
• Good understanding of client Security and Controls processes
• Candidate will work closely with the application supervisor and maintain metrics and support processes across a global finance and accounting portfolio
• This is a great opportunity to learn Security and Control processes, ISP, continuous process improvement and project forecasting across a global S-Ox application suite
• This position is TWA-friendly
• If 2 TWA candidates are found, the position will be split to 2 discrete roles, one focusing on FST, and the other supporting the broader Finance portfolio
• B.S. Information Systems, Computer Science or equivalent work experience in the requested field
• Strong scripting experience required (Linux Shell and either Perl, Python, Ruby or PHP). Heavy emphasis for ability to automate tasks
• Experience with application and device monitoring and alerting systems required
• Experience with Splunk or LogStash and Kibana is a plus
• Nagios experience is a plus
• Experience with log analysis
• SQL Server administration
• Linux/Unix administration
• Network knowledge
• Experience/knowledge in semiconductor industry expecially in IC testing (nice to have)
• Chinese speaking is must
• Provide high level knowledge on the following platforms:AS400, Dell, HP, and/or Tandem/Stratus
• Must have project management skills including project planning, structure, discipline, execution and follow through
• Must have a thorough understanding of Hotel and Casino environments
• MCSA or equivalents experience/schooling a plus
• At least four years of Information Systems experience working with the following systems: IBM AS400 series, AIX, UNIX, Windows and Sun Micro systems, TCP/IP and SNMP network protocols
• Understanding of ITIL processes
• Receive and resolve escalations from the Operations Center Analysts
• Must have strong knowledge managing and troubleshooting the following platforms: UNIX, Windows NT/2000/2003 servers, Windows XP work stations and Citrix Metaframe, AIX, AS400, Sun Micro systems and TCP/IP and SNMP network protocols
• Must be able to communicate effectively in English, in both written and oral forms
• At least four years’ experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported
• TIBCO Training in TIBCO Business Works, TIBCO Enterprise Message Service and TIBCO Business Events
• Experience with multi source system databases (e.g. DB2, SQL Server, or Oracle)
• Implementation and integration of ABB e-commerce application
• Troubleshooting, resolution and tracking of reported issues when raised
• Training of users in business online portal application
• Liaising with the users and application owners to configure or enhance the application to support new business initiatives or requirements
• Analyze product demand to support inventory planning in an accurate manner
• Setup or Testing of interfaces between Global Applications and local ERP System
• Support the day to day operation of our platforms
• Analyse and resolve incidents
• Communicate with business partners
• Propose and implement improvements in our processes and toolsets
• Liaise with vendors to resolve incidents and or manage application change
• Identify and implement upgrades to products and components
• Telephony Call Rating and Management
• Oracle Databases
• Data analysis and manipulation
• SQL and or PL/SQL
• IT Service Management
• Operating Enterprise Software Products
• Provide Level 2 support of Equifax’s in-house and 3rd party distributed applications
• Aid in the design/development of equipment and systems and redesign of existing systems to fulfill the needs of customers
• Work closely with internal and external teams within business and IT to effectively plan, deploy, document and maintain application environments
• Troubleshoot software and configuration errors
• Install third party and proprietary software
• Analyze and provide hardware and software server specifications
• Triage system issues and outages
• Develop and provide monitoring documentation and scripts
• Provide escalation to appropriate resource(s) for problem resolution
• Initiate and participate in timely communication to stakeholders during planned and unplanned outages
• Provide mentoring , guidance and support to co-workers
• Bachelor's degree in MIS or Computer Science, or equivalent experience in related field
• 4+ years technical experience in current Linux-based Server Operating systems required
• 4+ years technical experience supporting and configuring application and web servers
• 4+ years experience in writing technical/support documentation using tools such as Visio, MS-Office and tools used in maintaining knowledge bases
• 4+ years’ experience supporting web applications, including database connection configurations
• Technical experience in current Windows Server Operating systems preferred, including experience with IIS
• Advanced level of building and executing MS PowerShell scripts preferred
• Intermediate level in building and executing Oracle SQL statements preferred
• Basic level proficiency in Load balancing methods (F5 LTM, Windows NLB, etc.)
• Basic level proficiency in networking/TCP/IP
• Understanding of Incident, Problem and Change management processes
• Understanding of the Agile software development process and principles
• Must possess creative problem-solving, logical troubleshooting and analytical skills
• Must possess strong organizational skills and be able to work with minimal oversight
• Ability to understand new technologies quickly
• Provide strong hands-on technical expertise and technical leadership in the area of Finance ERP Systems, at the core of which is the Oracle e-Business Suite system
• Estimate work effort and staffing needs, develop conceptual approach, proof of concept, and technical execution plan, track progress against milestones, and drive results in partnership with Project Managers, and other team members
• Present solutions to key stakeholders and demonstrate working software to leads and management
• Maintain, enhance and support, through problem analysis and resolution, the Oracle e-Business Suite and integrated applications such as Kofax Markview, Vinimaya, OSN and GXS
• Engage in lessons learned and continuous process improvement around the SDLC
• Ensure that applications and code are compliant with Visa security requirements
• Mentor peer and junior developers as needed
• 6+ years designing and implementing financial solutions, at least 6 of which should be in Oracle e-Business Suite, with focus on Procure to Pay (P2P) and Record to Report (R2R) modules
• Extensive hands-on development experience and proficiency in SQL and PL/SQL, Oracle Workflow, BI publisher, AME, Oracle Forms, Oracle Reports, Java and OA Framework. Experience in system integration and familiarity with enterprise application integration (EAI) technologies
• Experience and knowledge of Apache/IIS, WebLogic application server and Oracle SOA Suite or other similar middleware platform would be a plus
• Decent functional knowledge of Oracle e-Business Suite R12 (iProcurement, iExpense, Purchasing, Payables, EBTax, Cash Management, Fixed Assets, General Ledger, Subledger Accounting, XML Gateway, System Administration, TCA Architecture) and related systems such as GXS, MarkView, Oracle Supplier Network and Vinimaya
• Experience in and understanding of the software development lifecycle and methodologies
• Finance operations (accounts payable, sourcing, accounting, financial internal controls) business process knowledge in a global setting
• Multi-tasking ability essential to handle multiple priorities with minimal direction from management
• Experience in the following applications is a plus: AP Invoice and Expense, OBIEE and ad-hoc reporting tools
• Technical understanding of Oracle Database, Unix, Windows, Networking
• Experience leading and collaborating with small to medium sized teams working in an onsite/offshore model
• 4 years - 8 years Application Systems Support – experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions, both in database and web environments
• Coordinating with different support teams effectively to solve issues and strong commitment to get job done under pressure
• Provided 24/7 on call support in production environment
• ITIL Certification will be an added advantage
• Operating systems – familiar with Microsoft Windows and Server
• The Control M Administrator will provide operational support and guidance to internal clients
• This role is responsible for performing a wide variety of daily Control M management tasks as well as providing recommendations for effective and efficient management of system
• Self-starter and able to take ownership of implementing new policies and procedures for Control M
• Provide tier 2 production support for Control-M and Connect: Direct
• This includes identification, analysis and root cause resolution with various support and management teams
• Able to articulate and present Control M processes and procedures
• Provide application administration support for Control-M’s production cluster, QA, Dev., and DR environments
• Coordinate and provide significant input to project planning and application design
• Apply vendor patches
• Support various FTP file transmissions
• Create, maintain, and manage to project plans
• Participate in unit, integration, system and regression testing
• Application monitoring
• Track application performance metrics and report out to management
• Coach and mentor less experienced team members
• Coordinate end user communications
• Provide status reports to direct manager and director level leadership
• 1st and 2nd Line Operate / Daily BAU support for all Middle and Front Office systems
• Environment support and maintenance of the core JPS applications (Windows and SQL Server based)
• Proven, hands on Application or Desktop support experience using Microsoft technologies
• Experience of IT change control systems
• Analytical and structured mind set
• Experience of working under pressure and to tight deadlines
• Previous experience in financial services
• Credit and Fixed Income product knowledge

Application Support Engineer Associate Resume Examples & Samples

• Identify critical issues and take responsibility for successful resolution of the issue by writing detailed problem reports (PR’s) and enhancement requests. (ER’s)
• Develop technical articles for publications, newsletters, and online customer self-help tools
• Duplicate reported customer problems, and provide explicit examples to development to allow them to reproduce any software issues that need to be fixed
• Actively participate and seek out GTAC department opportunities including product testing, resolving Incident Reports, creating Problem Reports, creating GTAC Quarterly and Solution Center articles, as well as participating in staff and technical meeting discussions
• Recommend improvements to GTAC objectives that will help us provide even better customer support
• Provide technical training on the products that you support to other members of the GTAC team while expanding the scope of your product knowledge to include additional functional areas, applications, focal points or modules, while maintaining expertise in your primary product support area. Strive for at least 80 hours a year of technical or professional training
• Make positive contributions to the achievement of the GTAC objective while providing accurate exchanges of information to demonstrate knowledge of GTAC processes
• Degree in a computer related field of study or equivalent education and experience
• Excellent prioritization, multi-tasking and problem solving skills
• Ability to comprehend complex software concepts and be familiar with MS Office
• Preferred Knowledge/Skills, Education, and Experience
• Bachelor Degree in a computer related field of study
• In addition to the above requirements section
• To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
• To ensure correct referral and escalation of issues
• To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site
• To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
• To produce routine daily logs, exception reports and reports on major service incidents
• To carry out scheduled system software and hardware upgrades as directed through the Change Management System Participate in Operational Acceptance Testing (OAT) to meet operational needs
• To liaise with internal and external customers answering queries and resolving service issues in a timely and professional manner
• To ensure personal awareness of and adherence to established Incident Management and Problem Management procedures
• To ensure personal knowledge of all supported systems is continually updated
• A demonstrable ability to communicate effectively with all levels of staff, both orally and written
• The capability to work on shifts as part of a team to achieve a common goal
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities
• To provide a high level of customer service, whilst working under pressure
• Be focused on the quality and efficiency of the work you are involved in to meet customer needs and expectations
• Must be flexible, self-motivated, and have a "can-do" attitude
• Be driven and committed to the goals and objectives of the team and organization as a whole
• Install, configure, maintain and administer Microsoft Server infrastructure, operating systems, active directory, applications and relational databases
• Receive and perform installation of Microsoft Web application and SQL Server database fixes, patches and new releases in Development, Test, QA and Production environments
• Coordinate building promotion/migration processes and schedules, and prepare the necessary supporting documentation (e.g. security documents, run books, administrative support documentation)
• Automate the application releases using tools like Splunk, Compass and Nolio
• Create, maintain Release Documents and perform code builds, packages per promotion schedules
• Develop automation scripts for the deployment of web Applications, Windows Applications, Software patching and routine log rotation/archival/monitoring tasks using Batch, PowerShell and VB scripting
• Support production environments by conducting thorough troubleshooting and provide quick resolution of production problems(Incident Tracking and Resolution)
• Provide 3rd level support for the Thomson Reuters complex clients facing Web and Mid-tier applications
• Fully familiarizes self with all aspects of the developed code
• Request raising, troubleshoot network related issues with various network protocols (TCP/IP, DNS, WINS, DHCP, SMTP, FTP and HTTPS)
• Participate as defined in any Deployment Plans for scheduled or emergency releases of the supported application
• Day to day interaction with project champions and other stakeholders, including product manager, quality assurance, technical support, software developers and globally-based program management and software development groups
• Monitor application and operational processes within development, QA and production environments
• Monitor application and server infrastructure using Gomez, SCOM and HP OVO
• Recognize design problems and errors and takes corrective action from a design perspective on the object code environment
• Interface with development teams on system design enhancements and the elimination of intermittent hardware/software problems
• Act as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenances (hosting moves)
• 1) 3 years of experience in Microsoft Windows systems administration
• 2) 2 years of experience in administration of Microsoft Windows Server 2003/2008(IIS 6/7) systems
• 3) 2 years of experience in administration of static applications (HTML, ASP) and dynamic application (.NET 2.0/3.0/4.0) and troubleshooting .NET applications using tools including Log Parser, Procmon and Debug Diag
• 4) 2 years’ experience in networking and security (specifically regarding F5 BIGIP load balancing, firewalls, name resolution, IP addressing and familiarity with tools such as Wireshark, HTTP Analyzer,Portqry, Traceroute, Telnet, & NSLookup)
• 5) 2 years of experience in identifying web and database application data flows, tier dependencies and Microsoft SQL Server administration including Installation/Database /Client server connectivity
• 6) 1 year of experience in Windows system scripting
• 7) Experience with administration of Microsoft Windows server 2012 (IIS 8/8.5)
• 8) Experience in automating the application deployment/maintenances using tools including Splunk and Nolio

Teradata ETL Application Support Engineer Resume Examples & Samples

• Should be highly proficient in SQL/DB Concepts
• Must have good DWH concepts and Development skills
• Ability to carry out code Analysis and design
• Should have ETL OPS experience
• Will be required to act as Point of contact with customer during assigned shift for customer interaction
• Provide up-to-date status and visibility to TL on tasks assigned
• Update remedy tickets with information such as work log status, ticket status etc
• Attend scheduled customer meetings and/or adhoc meetings as assigned by TL or requested by customer e.g. Status Meeting from Customer, Change Control Meeting, Release Meetings, or adhoc meeting assigned by TL
• Get detailed level technical understanding and know-how of key applications
• Own transitioned applications into BAU for BAU team support
• Support other streams when required
• Assume responsibilities assigned by SM/TL other than this document and ensure timely completion in routine
• Perform incident, change, and problem management through Remedy tool
• Understand Project SoW (Scope) for the execution of the deliverables
• 3 - 6 years of total experience
• · Should have strong communication skills (both verbal and written)
• · Ability to coordinate with multiple teams in resolution of incident or problem
• · Have the ability to independently manage critical and real time situations and deliver according to agreed Service Level Agreement with the customer
• · Team player, self-motivated and willing to work at nights continuously (if required)
• · Strong expertise around Teradata DB development / maintenance
• Provide IT development and application support for Verizon Treasury, Tax and Regulatory applications. System support will include knowledge of Verizon Treasury and Tax functions working with IT and Business partners on enhancements, changes, and break fix in addition to providing day-to-day user and supplier support functions for the ABS, Tax and Regulatory applications. Work will also include DevOps and Cloud build related tasks
• Four or more years work experience in related field
• Demonstrates knowledge of software development industry concepts, tools, and techniques
• Working knowledge of project management concepts, tools, and techniques
• Experience with Treasury and Finance business functions and processes
• Experience with .Net, SQL
• Experience with Oracle database
• Experience with DevOps IT methodologies (Agile, Confluence, Stash, Jenkins etc...)
• Experience with Selenium or other testing development tools
• Experience with NUnit or other testing execution tools
• Experience with Fortify or other source code analyzers
• Experience identifying/addressing security vulnerabilities on Windows and/or Linux servers
• Experience with Cloud based application (AWS, Oracle)
• Comfortable working with diverse cross functional teams
• Ability to deliver results in a high-energy, fast-paced environment
• Excellent written and verbal communication skills required. The ability to express oneself effectively within groups and in one-to-one conversations. Conveys information clearly and effectively through both formal and informal documents
• Excellent ability to organize information, manage tasks and use available tools to effectively contribute to an organization
• Designs, develops, modifies, adapts and implements short- and long-term solutions to information technology (IT) needs through new and existing applications, systems architecture, network systems and applications infrastructure. Reviews system requirements and business processes; tests, debugs and implements software solutions
• Evaluates new applications and identifies systems requirements
• Prepares communications and makes presentations on system enhancements and/or alternatives
• Work with cross-functional teams to design and develop innovative solutions that meets the needs of our customers
• Basic DB administration, performance management and monitoring
• Responsible for installation, configuration and administration of Oracle Databases in a development environment
• Performance tuning of databases, schemas, database tables, and data files
• Responsible for security, database backup/recovery strategy, and implementing monitoring procedures to maximize availability of the database
• 8 -10 years of Oracle DBA experience
• In-depth knowledge of Oracle 10g/11g R1/R2
• Demonstrated experience with RMAN, Datapump, export and import
• Demonstrated skills in Oracle SQL, PL/SQL and dynamic SQL
• Demonstrated ability to work closely with cross-functional teams to complete complex database projects
• Experience with software release cycles and database upgrades that involved complex DDL implemented via PL/SQL
• In-depth knowledge of applications and development tools such as
• UrbanCode, Hip Chat, Service Virtualization, SQL Server, Team City, Oracle, Mongo DB, CouchBase, SAP HANA, AWS, Remedy, SharePoint, Rally
• Troubleshooting and resolving software issues reported by monitoring tools and/or customers (both internal and external) to ensure eScription platform system stability
• Maintaining customer systems by performing periodic updates to the system software both for major and minor versions
• Fulfilling customer projects as required
• Leading/assisting with department goals and initiatives
• Troubleshooting and resolving software issues -- 75%
• Maintaining customer systems by performing periodic updates -- 10%
• Fulfilling billable projects as required -- 10%
• Leading/assisting with department goals and initiatives -- 5
• Proven track record of success in customer service
• Proven track record of success in technical support, or related industry
• Experience and/or working knowledge with the following technologies: relational database, SQL, UNIX/Linux command line environment, network trouble-shooting, object-oriented programming
• Experience & working knowledge with following applications: Microsoft Office 2003/2007 (specifically Word & Excel), Microsoft Windows XP/Vista/7, Microsoft Windows Server 2003/2008
• BS/BA in Computer Science, Computer Engineering, Information Systems, Information Management, etc. and/or equivalent technical experience
• Environment & motivation suitable for handling 24/7 pager support when assigned
• Experience in the Healthcare/Transcription industry
• Knowledge and/or experience with Data Interface standards
• Experience and/or working knowledge with the following technologies: shell scripting, Java, Java Servlet, JavaScript, BASH, Perl, PHP, VB, .NET, telephony applications
• Experience and/or working knowledge with the following applications: Mac OS X, UNIX/Linux
• Monitor, manage, and document all actions and solutions into a Nuance ticketing system
• Responsible for scheduled installation cases
• Responsible for monitoring phone queue and creating a ticket for every call answered
• Responsible for monitoring ticketing system and processing submitted emails to that system
• Process, resolve, and if needed, escalate assigned cases, incoming calls, and incoming email tickets
• Responsible for being available within MLS Support call center queues at all times. Management approval is required for working on projects or other assigned tasks that require Auxing out of phone queues
• Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization
• Work collaboratively with appropriate technical support and cross-functional team members
• Monitor, manage, and support a variety of application platforms and systems
• Document and utilize solutions through use of a Nuance knowledge base, white papers, training sessions and other available educational tools
• Responsible for completing all classes and training required via the Nuance Talent Management System within the required time frame for ongoing employee development
• Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays required as all shifts are required to be covered 24/7, including changing shifts
• Effective and professional communications skills, strong critical thinking and problem solving skills, dependable and punctual, positive attitude and works well under pressure
• Detail oriented, understands and works well with standards and processes that vary between many accounts
• Must be proficient and have strong problems solving skills in the below
• Microsoft Office 2000 to 2013
• Windows 2000, XP, Vista, and Windows 7, Windows 8
• Windows Server 2000, 2003 and 2007
• Previous experience with healthcare, medical records departments, medical transcription industry (MTSO)
• Assist evaluation customers and contracted partners with the integration of our desktop and mobile SDKs into their healthcare applications
• Troubleshooting reported issues with customer integrations using our SDKs
• Duplicate reported issues in order to escalate to the Development Team
• Create detailed problem entries in our Development Team’s problem tracking system
• Must be available for on-call rotation
• Host/lead customer calls/meetings
• Experience with two or more of the following
• Other Experience and/or working knowledge with the following technologies
• Enterprise Linux/*nixOS,
• Working w/a hosted/cloud environment
• Effective and professional communications skills (verbal/written), strong critical thinking and problem solving skills, dependable, positive attitude, and works well under pressure
• Ability to work in a team and independently
• Drive for results and positive customer experience/outcomes
• Experience in the Healthcare/Clinical Documentation industry
• Experience with Electronic Health Record systems (EHRs)

Application / Support Engineer Resume Examples & Samples

• Build and maintain close relationships with; customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams
• Help customers easily access information by developing and maintaining support content on the Keysight internal and external web
• Resolve customer facing issues quickly, seeking R&D experts as appropriate
• Assist in the creation of service documentation for instrument repair and upgrades
• Actively participate in reliability improvement teams

Customer Application Support Engineer Resume Examples & Samples

• Provide technical support, consultancy and guidance to the worldwide technical support network customers in regards to Secure Operating Systems and Applets
• Support technical design-in and lead customer projects
• Develop close relationship with the worldwide technical support network
• Embedded SW development for Secure microcontrollers
• Have advanced knowledge of Java language, knowledge in C/ASM language, Tools and Development systems for embedded SW
• Have computer and Secure microcontrollers experience
• Cryptography, secure messaging basic knowledge (Public encryptions schemes RSA, ECC Private key encryption AES, DES, Hashing, MAC)
• Basic knowledge Security of Information systems
• Project Management knowledge (customer related projects)
• MS in Cryptography, Software or Electrical Engineering or similar
• Experience in Java card or eSE or eSIM applications
• Experienced with customer interfacing
• Fluent English is mandatory
• 5-10 years’ experience
• Provide support for a wide variety of applications that including iPad apps, Stock Management Applications (IFS) and Resource Planning Applications (Click) as well as supporting numerous Java services that support the platform. In addition we also support business operational reports via our QlikView reporting platform
• Support the 24*7 Supply Chain production platforms and deliver to key SLA’s by resolving incidents as well as investigating and resolving root cause
• Ensure processes and standards are adhered to, contribute to their continuous improvement and deliver enhancements
• Support and analyse operational reports to understand platform performance and deliver improvements
• Build effective relationships across technical and business teams to deliver first class platform performance and customer service
• Liaise with 3rd party software providers to ensure delivery of new functionality and fixes meet specifications and are deployed successfully
• Work closely with Project, Development and Test teams to ensure projects are delivered into production successfully with full support requirements
• Act as an Application Support POC for over 30 enterprise E-commerce solutions
• Investigate product, implementation & client infrastructure integration issues
• Identify and develop tools, techniques and procedures for improving the performance, availability and reliability of implementations
• Work with engineering, implementation and analytics teams to design and refine processes, procedures, and delivery mechanisms
• Act as a resolution engineer, taking ownership of client issues
• Resolve issues wherever possible and when not, identify and document problems clearly for escalation to Engineering
• Log, investigate and track technical issues from Clients
• Understand, capture, log and track functional requests from Clients
• Support deployment / upgrade issues
• Write Technical Articles and Documentation
• Become proficient in understanding how the platform, software components, and configuration is linked together to form an end-to-end solution
• Act as a lead point-of-contact for all client reported application performance issues
• Responsible for Production Services SLA Management
• Participate in internal bug and enhancement review meetings and act as a member of Change Control Board to oversee and keep track of production changes
• Serve in an on call rotation as an escalation contact for service trouble incidents
• Bachelor's degree in Computer Science, related field or comparable experience
• Proven ability to quickly learn and implement new technologies
• Good understanding of web technologies, browsers, browser debugging tools like HTTPWatch, Firebug, etc
• Experience with writing JavaScript, XML and MXML technologies
• Detail oriented with excellent written and client facing verbal communication skills
• Excellent organization skills and project tracking capabilities
• Must thrive in a fast-paced, small team work environment
• Technical Support or Network Operations support experience in a SaaS environment is desirable

Star CCM Application Support Engineer Resume Examples & Samples

• Act as primary point of contact for all licensing, installation and HPC use queries across the Americas. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs
• Clearly document best practices and create Knowledge Base Articles for the customer portal to allow customers to quickly resolve IT related issues
• Work on multiple projects/problems simultaneously
• Collaborate with product management and industry teams to provide input on future product direction
• B.S Aerospace, Mechanical, Chemical or related field with focus on computational methods, fluid dynamics and structural mechanics
• Flexible attitude
• Willingness to learn new skills
• Willingness to work onsite with customers
• Familiarity with both Linux and Windows environments
• Ability to write documentation to enable our support staff and customers to resolve IT related issues efficiently
• Ability to travel up to 20% for on-site customer support
• Experience with STAR-CCM+ or other commercial CFD tools
• Particular interest in or experience with IT Related Areas such as: Cluster installation, Hardware configuration and software licensing

Senior Software Application Support Engineer Resume Examples & Samples

• Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks
• Contributes to initiatives for driving down incident rates and working with first line operations (and operations engineers within specialist functional teams, working with 2nd line operations) to improve service recovery times
• Adheres to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved
• Works in close liaison with various operational, project, development and product teams as well working within the Service Organization to ensure ongoing service delivery and support can be maintained to agreed service levels
• Acts as second tier in alert response and incident resolution
• Acts as second tier in identifying production related incidents and issues. This includes detection of system, application, or performance degradation or unavailability
• Tracks the resolution of any system or application problems
• Escalates outage and other production interruptions to appropriate individuals/groups
• Employs production monitoring tools to ensure that all systems & applications are running and have as close to 100% availability as possible
• Provide advanced troubleshooting to identify the infrastructure element or application bug related to an incident or service request
• Ensures effective communication to internal customers
• Manages incidents and service requests to resolution
• Monitor and manage ticket queues across operational teams to ensure that SLA’s are met
• Degree of college education in a technical career or BA/BS in technical discipline
• 3 – 4 years operations support experience in a high-availability environment
• 3 – 4 years experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, etc
• 3 – 4 years experience of Windows production environments, networking and security concepts
• 3 – 4 years experience of database concepts (MSSQL) and general web technologies preferred (HTML, XML, API)
• Ability to perform well in fast-paced, high-pressure environment
• Outstanding English communication skills, both verbal and written and strong customer focus
• Experience with NOC tools including ticket systems and monitoring systems and strong understanding of SLA’s
• Experience with ITIL/ITIL Foundation certificate preferred
• Supporting and monitoring of the Bank's Enterprise Stress Testing (EST) applications
• Incorporating in to the FTS model
• Issue tracking
• Creating documentation and maintaining knowledge bases
• Liaising with development, prioritizing bug fixes, tool enhancements and relaying releases
• Automation of manual tasks
• Application Support Experience - specifically with Linux, Oracle (12c+), Informatica, Autosys, NDM
• Windows & IIS Experience
• Team-oriented personality (someone who can work well with others, who is social and can have fun at work)
• Technical experience with Linux, SQL Server, Oracle (12c+), Informatica, Autosys, NDM
• Active Directory experience
• Excellent communication and interpersonal skills, collaborative
• Solid problem solving skills
• Assertive 'go-getter'
• Works well under pressure
• Good team player with a strong willingness to participate and help others
• Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency
• Excellent Windows and Unix knowledge
• Excellent ability to create documentation
• Good practical knowledge of SQL and relation database technologies
• Hands-on experience with a back office systems, reconciliation systems, reporting configuration and file delivery management
• Extensive job scheduling experience with a product such as Autosys, Tidal or ControlM
• Experience with incident management
• Comfortable with change management process
• Comfortable with issue tracking/call logging
• Familiarity with the banking business
• Disaster Recovery experience is a plus - specifically with the LDRPS tool
• Act as primary point of contact to assigned set of accounts for all technical issues related to their use of STAR-CCM+. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs
• Participate in the sales process to facilitate sales and deployment of software at potential and existing customers
• Conduct training on Introductory and Advanced Topics
• Conduct technical discussions with prospective accounts on benefits of STAR-CCM+
• Perform benchmark simulations to define best practices and verify results
• Present new features of software to address customer needs
• Create Knowledge Base Articles for the customer portal
• M.S. or Ph.D. in Aerospace, Mechanical, Chemical or related field with focus on computational methods and fluid dynamics
• Ability to travel up to 20%
• Particular interest in or experience with the automotive or related industries such as recreational vehicles or off-highway machinery
• Maintenance of Cognos TM1 and BI budgeting/forecasting applications and processes for strategic, financial, and operational planning and reporting purposes covering all aspects of financial statement modeling (profit & loss, balance sheet, cash flow), currency foreign exchange models, and scenario/version retention & analysis. Primary maintenance activities include: dimension & hierarchy management, data import & archival, job scheduling, and ad hoc troubleshooting
• Manage ongoing user support according to priority (including rotational on-call availability for critical systems support), and coordinate change requests with development teams
• Administer user permissions and system security settings
• Assist with training delivery and detailed process documentation
• Bachelor's degree in Computer Science, Information Systems, Finance or related business/technical field is required
• Demonstrated experience working with users in a support capacity, including resolving trouble tickets, providing training, and ability to serve as member of on-call rotation for critical off-hour support requests
• Knowledge and understanding of Data Warehouse, BI, or OLAP modeling concepts
• Aptitude to learn quickly with a positive attitude, professional demeanor, and strong analytical and troubleshooting skills
• Excellent written and verbal communication skills are required as the candidate will work closely with a diverse group of teams, including collaboration with business users and development teams
• Proven ability to succeed in a dynamic, results-oriented environment
• Previous work experience with financial analytics systems, ideally with exposure to Cognos BI and/or TM1 software (Report Studio, Analysis Studio, Framework Manager, TM1 Architect/Perspectives), or similar technology (OBIEE, Hyperion, MicroStrategy, Business Objects, Tableau)
• Experience with dimension management software processes and MDM tools (Oracle DRM)
• Proficiency with Microsoft Office suite, Project, Visio, and SharePoint
• Experience with ETL processes and 3rd party tools (IBM Data Stage, Informatica)
• Experience with SQL authoring and RDBMS database interaction (TOAD, SQL Developer)
• 6+ years UI development/support or software engineering experience, customers facing experience
• Strong understanding of JavaScript, its quirks, and workarounds
• Good understanding of advance JavaScript libraries and frameworks
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways of work around
• Able to debug JavaScript on the fly during customer meeting
• Good understanding of Java, PHP, and Oracle SQL
• Experience of Git
• Solid understanding of REST/SOAP API(s)
• Previous experience working on various tool sets both on client side and server side (application logs, access logs etc.) to debug, analyze API/application from issues to performance perspective
• Strong knowledge in API/SaaS domain working closely with product management and engineering teams
• Able to work with batch job processing and multiple teams to troubleshoot and analyze and issue from end-to-end
• Set up alerts base on application needs. Create automation script to automate major repetitive tasks
• Knowledge of the payments industry and/or financial services
• Able to work within the software development lifecycle, and contribute within a team
• Knowledge of secure coding principals and security issues that affect both front and backend systems
• Previous experience on Application Integration and Data Analytics solutions
• Able to provide solutions around the clock, under high pressure, and work independently
• Rally experience is a bonus
• Traditional app support (Unix/Linux/SQL/SQL Server) experience
• Outline knowledge of windows servers e.g. IIS, start/stop services, scheduling jobs
• Knowledge of SQL Server with Ingres experience seen as a plus but not essential (legacy tech)
• Knowledge of Landmark or similar Air Time Sales System or exposure to a broadcast/media sales environment
• Any ad serving solution experience on digital platforms is a plus but not essential
• Ability to multi-task – role requires dealing with simple and complex user queries, incidents, requests and project tasks
• Technical degree in computer science, engineering or equivalent business degree and a minimum of 2-3 years professional technology experience is required
• 3+ years’ experience in the following technologies
• Windows 2008/2012 operating systems
• MS SQL, database and administration is must
• .NET framework (C#, ASP.Net, Windows Services, Web services)
• Source code versioning repositories and packaging
• Experience working in the financial industry or with market data is a plus
• Ability to collaborate with product management, development, Technical Operations, and business segment marketing teams on every day projects
• Manage and maintain application health and performance
• Ability to work in a 24/7 environment, with scheduled call-back responsibilities
• Provide technical leadership on resolving application and platform issues and guidance for less experienced engineers
• Document and maintain knowledge of supported applications and platforms
• Analyze root cause and offer design solutions for immediate fixes and long term remediation
• Provide a technical plan for effective monitoring and alerting
• Automate common fixes for quicker response
• Work with architecture, engineering and development teams to provide production requirements and review of new software releases prior to live deployment
• Demonstrable proficiency of systems administration concepts as they pertain to enterprise computing systems and industry best practices
• Scripting or programming proficiency (Perl, shell, Python, PHP, JAVA, C/C++, etc.)
• Able to create/update/administer online source code or documentation repositories, such as CVS or SVN, Wikis, or other web-based repositories
• Have a thorough understanding of the software development lifecycle, including the application design, testing, and release processes, that can be used to support and contribute to the development of applications designed by DIRECTV Engineering and external vendors, alike
• Proficiency in generating technical drawings that show equipment location, layout, and data flow according to site standards using technical drawing packages
• Demonstrates ability to follow departmental direction and generate/update documentation that will result in completed project milestones and tasks with minimal supervision
• Capable of following deployment plans, performing maintenance requests, and/or generation of SOPs used by various support organizations
• Capable of taking knowledge and championing learning initiatives to bring others up to speed and improve the services knowledge base among department principals
• Proficiency in locating/obtaining knowledge of industry best practices relating to primary and secondary skills
• Uses good judgment in independent problem solving and can be used to lead problem solving efforts among peers and colleagues
• Can be held accountable for documenting and tracking assigned or volunteered tasks

Application Support Engineer / Administrator Resume Examples & Samples

• Understand business and user opportunities / requests and translate those needs into functional and technical solutions, supported by thorough and well documented proposals
• Exercise business process and tool knowledge related to assigned area, ensuring that annual objectives are met, that IT Principles / Procedures are followed and IT Service Levels are attained. Quickly restore service disruptions, conduct root cause analysis and implement corrective actions
• Build responsive and flexible solutions ensuring that PLC processes are followed and necessary documentation is developed. Create and execute test procedures to ensure the solution meets requirements without impacting existing functionality. Train and work with Operations SMEs to ensure the solution is appropriately supported by IT and Operations, enabling Operational Excellence. Provide Customer Service Excellence by responding to service requests accurately and in a timely manner
• Contribute as a global team member, or lead team member, to develop enterprise solutions. Represent the business by collaborating with all IT Teams (e.g. Infrastructure, Development, Service Desk) to ensure the solution meets business expectations
• Deliver assignments on time and with high quality. Actively participate in or lead Business meetings and other meetings by sharing common problems and solutions across multiple sites/regions, providing user request updates, and confirming priorities of upcoming work. Coordinate the involved teams: developers, test, business, ensuring solution delivery as per the plan
• Act as the single point of contact for laboratory personnel for all IT systems related issues, working in conjunction with suppliers or the Exova IT team to resolve the issues
• Be the focal point for opportunities to modify or adapt systems to improve efficiency or quality within the lab
• Become the expert technical user on systems deployed to support the lab most notably Agilent OpenLAB, SLIM for stability management, Intellex Quality Management System, and LIMS system (ExovaLIMS)
• Act as technical business lead for new system deployments and system updates such as Agilent Openlab and LIMS, acting as part of implementation teams consisting of lab personnel, Exova IT and external vendors
• Understand workflows and business needs, translating these opportunities into effective solutions by testing and validating proposed system changes
• Validation and maintenance of data security and integrity software for lab instrumentation to ensure 21CFR11 compliance
• Lead improvement activities for the systems deployed, with the goal of enhanced speed, efficiency and excellent customer service
• Act as a key member of the laboratory management team, interacting with the General Manager, QA Manager, Lab Managers, Technical Specialists and Exova IT to develop and implement optimal solutions to address the lab needs
• Adhere to Exova quality, health and safety requirements

Tax Application Support Engineer Resume Examples & Samples

• Provide IT development and application support for Tax and Regulatory applications. Primary role will be to support of Vertex O on PeopleSoft 9.1. System support will include knowledge of Verizon Tax functions working with IT and Business partners on enhancements, changes, and break fix in addition to providing day-to-day user and supplier support functions for the Vertex and other Tax and Regulatory applications. Work will also include DevOps and Cloud build related tasks
• 4+ years experience with Vertex and PeopleSoft 9.1
• Experience with writing ETL jobs
• Certification in Vertex
• Actively monitor application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams
• Communicate with Customer Care Representative, Field Installation Technicians and Field Sales on resolving and answering escalated technical problems and issues
• Detect and diagnose code related issues
• Collect and document information about product performance, product application problems and failures
• Develop and suggest needed product improvements based on data collected. Will have conversations with Product management to create a better customer service experience
• Responsible for resolving the issues as soon as possible while relying on technology/software knowledge
• Performs miscellaneous job-related duties as assigned
• Coding: .NET Platform, C#, ASP/ASP.NET, JavaScript, jQuery
• Database: Microsoft SQL, knowledge of MySql
• Mobile:iOS& Android knowledge
• Testing:Basic testing practises
• Experience in Salesforce.com, JIRA/Greenhopper, Tortoise SVN, MySql
• Ability to travel internationally if requested
• Able to work from a company office on a regular basis
• Must have excellent communication skills to deal with developers and customer care teams
• Excellent problem solver with strong analytical skills
• Ability to think logically
• Work well within a strong team environment
• Organization & Documentation skills
• Repair outages on enterprise applications and ensure systems operate properly
• Monitor, diagnose and triage service application issues for enterprise web platforms
• Use automation/scripting languages to create internal solutions for common problems, adjust complex customer applications and cache configurations as necessary, and optimize environment variables
• Document system incident and change management systems and prioritize escalated issues in on-line issue tracking system
• Identify areas to reduce errors, implement automation and improve operational efficiencies
• Knowledge of IIS and web-based applications
• Knowledge of .NET Framework
• Understanding of network configuration, load-balancer, DNS, Active Directory, and SQL server
• Ability to work in a fast-paced environment and learn new technologies quickly
• Understand industry best practices regarding governance, security, change control, problem management and incident management
• Strong troubleshooting skills in a Windows environment, Linux also preferred
• Degree in Computer Science or related discipline is highly preferred
• Technical support of EMEA AML monitoring projects, including code deployments, UAT support, and issue resolution
• Work closely with Production support and ensure projects are appropriately transitioned to support groups with the required knowledge transfer
• Level 3 production support of EMEA AML monitoring applications, including problem ticket investigation and resolution
• Provide expertise and guidance on the AML monitoring platform to our partners in operations, compliance, and the business lines
• Manage usage of test environments to support AML projects, and ensure we have necessary hardware resources to deliver projects
• Building and maintaining excellent relationships across Business, Development and Technology Infrastructure groups
• Ensure all changes are released according to Citigroup Information Technology Management procedures
• Candidate must have hands on technical experience supporting projects for a large batch processing banking system
• Candidate must have understanding of project management principles, and track record of working and delivering successful projects
• Candidate must have good analytical skills, and able to understand business requirements and investigate complex technical issues
• Candidate must be highly diligent and disciplined in ensuring procedures are followed, and pro-active in ensuring the team are ready for audit
• Good understanding of Anti-money Laundering (AML) and Know Your Customer (KYC) practices is preferred
• Experience with batch processing systems, Oracle, SQL and other standard database query tools is essential
• Experience with Linux / UNIX operating systems is essential
• Experience of the Mantas, Actimize RCM AML platforms is preferred
• Knowledge of Big Data tools (i.e. Hadoop, IBM G2) would be an asset
• Rapidly identify all incidents that are impacting or have the potential to impact service to the customer using system management tools
• Assess within 2 minutes the impact of an incident and identify whether a known resolution exists that you can apply or whether escalation is required for resolution
• Communicate accurate and timely information to customers about on-going service disruptions
• Implement non-complex changes on production Windows and Solaris systems with 100% accuracy
• Identify and raise issues with the monitoring tools that may prevent or slowdown the detection of incidents
• Develop a good understanding of the Elektron service and the function that each system delivers
• Manage communication and responses to 3rd party vendors such as HP or Savvis
• Perform regular and ad-hoc health checks on the systems
• Accurately log incidents in the service management toolset, HP Service Manager 9
• Give an accurate daily handover of all ongoing and major occurrences in your shift to your colleagues in Bangalore
• Bachelor's in Computer Science, or 2+ years of experience working in the IT field
• A demonstrable passion for technology
• Ability to logically and methodically investigate problems until a resolution is found
• Understanding of network terminology and basic principles, such as TCP/IP
• Responsible for the production operations of an enterprise Ecommerce SaaS platform that is used by hundreds of top US and European retailers and serves millions of international shoppers
• Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer’s satisfaction. Provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors
• Communicate efficiently and effectively with other department and customers
• Participate in project kickoffs and handovers from the R&D teams (located in Tel Aviv and New York) and help improve the production environment
• Collaborate with R&D and product teams, provide technical input to the business and functional requirements for the software products and services throughout the entire project life cycle to ensure stability, scalability and quality of the product and services
• Create internal documentation and Perform knowledge-sharing presentations to Tier 3 and Tier 2 teams
• At least 7 years of hands-on application support experience in a SaaS or web company, working on critical production environments
• Strong problem solving and troubleshooting skills with a good understanding of SLA
• Experience with DB (SQL/ NoSQL, we mostly use Oracle)
• Familiar with J2EE and Java application servers
• Code development background in at least one language – can read other people’s code and create scripts for automations
• Understanding of Infrastructure in relation to application support (Windows and Linux administration, network)
• Experience with 3rd party API integration
• Four years implementation, support, consulting and/or development experience in the CRM product family
• Skills in using industry standard tools and techniques
• Exceptional diagnostic and troubleshooting abilities
• Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
• Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware,
• Mentoring junior team members on new products and technologies
• As a Senior Support Engineer, you will be expected to
• Apply considerable support/development/implementation experience, a deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of people within Oracle and customers as they encounter issues during various lifecycle phases
• Quickly master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization
• Be considered an expert in implementation strategies, setup, installation, configuration and integration technologies
• Interact frequently with senior management in the support and development chain and present to large and small groups on technical and functional topics
• Be able to influence product design by providing feedback to development
• Help define/refine future support processes
• Coach, mentor and train your peers
• Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting. (CRM applications, Siebel, EBS, Peoplesoft)
• Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data
• Creative use of industry standard tools to aid in the diagnostic process
• Working experience in one of the following areas is seen as an advantage
• You have knowledge of configuration management tools
• You have analytical skills
• You have excellent written and verbal communication in English
• You are knowledgeable of at least one scripting language (Groovy, PowerShell, bash, python, ruby etc.)

BIG Data Application Support Engineer Resume Examples & Samples

• Part of Big data delivery team to help implement the new data lake platform; define & implement a data integration and workflow framework that provides for the loading of data, data integration, quality management, aggregation, joins etc. and distribution to various systems using advanced Big data technologies
• Develop and Design data processing workflows adhering to our platform guidelines and standards in order to satisfy the functional and non-functional requirements for extract, load and transformation routines
• Ensure, in collaboration with Solution Designer and platform manager, scalable and high performance solutions
• Provide application support for IT related problems in the area of data processing workflows
• Develop and maintain scalable data management and analytic solutions using Hive, Hbase, Informatica etc
• Participate in the research, design and development of scaling strategies for our very large and growing data assets
• Hands on technical role; contribute to all phases of the software development lifecycle, including the analysis, architecture, design, implementation, and QA
• Constant learning and application of the newest features to ensure up to date solutions
• Write technical documentation to ensure maintainability of developed application
• Support Analysis & Design process from a technical and feasibility point of view
• Ensures peer reviews and unit tests are prepared and conducted across the entire team
• Responsible for provision of effort estimates required to develop software
• Transition Structured Query Language (SQL) and file system application data stores to a Big Data scalable framework where appropriate
• Ensures compliance with statutory and company procedures, including security policies
• Maintains an understanding of relevant industry trends and current knowledge of the Big data technology deployed in the business area
• Follows all change control procedures and puts in place full version control and configuration management to ensure that the production service is not compromised
• Bachelor Degree (IT), Master degree or Technical Diploma or equivalent
• A very strong SQL/data analysis or data mining background, experience with Business Intelligence, Data Warehousing, common/reusable components, Audit Controls, ETL Framework
• Solid understanding of large scale data management environments (relational and/or NoSQL)
• 5 years of experience in building massively scalable distributed data processing solutions with Hadoop, HBase & Hive
• Demonstrable knowledge of Continuous Integration/Test Driven Development and Code Analysis including its application within the software development lifecycle
• 5 years of experience in the development of ETL routines preferably Informatica Big Data edition
• Experience in the development and configuration of RESTAPIs
• Experience in agile IT development methodologies (e.g:. SCRUM)
• Prior experience working in a financial services environment desirable, preferably insurance
• Ability to work effectively in a global organization, under time pressure and to manage ambiguity
• Good English skills (Written & Oral)
• Strong knowledge of Informatica PowerCenter toolset
• Very high desire to constantly learn and improve the usage of the ETL tools to achieve best in class results for the solutions
• Any proven certification/training in Informatica PowerCenter, Informatica BDE, IDQ
• Able to work under pressure in a multi-vendor and multi-cultural team
• Flexible, agile and adaptive to change
• Customer-focused approach
• Attaining of goals
• Deep commitment
• BS in Computer Science or equivalent relevant experience
• Minimum of 4 years of experience in providing customer support for complex software products, including operating systems and network support
• Experience with the Win2000, Win2003, Win2008, UNIX, Linux Operating Systems
• Answer product related technical questions on issues using and running the PL/SQL compiled codes, PowerBuilder and C debugger
• Assist and advise on basic database tuning using the database debugger
• Ability to read, write and debug programs written in PL/SQL, SQL, C#
• A solid understanding and hands-on experience installing, configuring, monitoring and managing Oracle databases on all platforms (including UNIX, Citrix) – versions 9i, 10g and 11
• A solid understanding of the Oracle/SQL Server Backup, restoration and performance tuning
• Demonstrated expertise with SQL, PL/SQL programming language, XML, VB Script, C#, Windows, UNIX scripting
• Develop and implement monitoring policies
• Manage deployment configuration
• Enable rapid development through robust Continuous Integration and Deployment
• Script / automate core processes to improve efficiency as well as platform availability
• Ensure highest availability of the platform and its core services
• Debug incidents, escalate and follow through until resolution has been achieved
• Partner with other teams to share tools, expertise, and create effective solutions
• Ability to solve operational issues using automated solutions
• 2+ years’ experience in Systems Engineering/DevOps/Support or Development roles is required
• Experience with cloud platforms, preferably AWS
• Strong background in Linux/Unix Administration
• Proficiency with NoSQL systems, preferably MongoDB
• Adept at troubleshooting and administering unix systems, dealing with networking issues, setting up databases, and fine tuning instrumentation and alerting systems
• Hands-on experience with cloud infrastructure technologies, including continuous integration tools such as Jenkins, configuration management with Git, Chef, or Ansible, systems monitoring and alerting with tools such as New Relic or App Dynamics
• A working understanding of code and script (Node/Javascript, Shell)
• Docker experience a plus
• Splunk or ElasticSearch experience a plus
• Design, develop and program custom software, define detailed application specifications, standards, and diagrams and develop coding logic flowcharts
• Develop overall systems design, research and evaluates vendor supplied applications, provide customize or develop recommendations, and implement accordingly
• Analyze and review existing or proposed system features and integration, security, scalability and performance requirements with clients, business analysts, and team members
• Package in house developed applications for production or integrate vendor supplied applications
• Develop or modify software application design and specific modules
• Conduct testing of new or customized application modules to ensure application meets specifications
• Document functions and changes to new or modified modules, test activities/results, error handling and backup/recovery procedures
• Serve as 3rd level support for ongoing maintenance and production issues
• Support software development lifecycle and apply and follow appropriate programming/engineering methodologies and best practices
• Bachelor's degree in Computer Science or other technical field or equivalent work experience
• 3 to 5 years of Application Engineering experience
• Sound knowledge of Software Development Life Cycle (SDLC)
• Knowledge of version and revision control practices and procedures
• Knowledge of design and programming techniques that provide security
• Ability to debug code to troubleshoot and analyze defects
• Sound understanding of application engineering concepts
• Knowledge/experience with querying databases for data lookup/update
• Perform sanity checks of the platforms. Make sure sanity checks/monitoring are accurate and adjusted whenever a change occurs. Takes initiatives to improve their efficiency
• Lead/Coordinate investigations to resolve problems effectively. Formalize problems and escalate to next level when need be. Propose workaround to unblock severe situation. Propose sustainable solutions to tackle recurrent business issues
• Lead/Coordinate projects for Asia and Paris teams. Follow up all the potential impacts on Asian perimeter and make sure the production will be safe
• Estimate the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provide support to team mates when necessary
• Share experience and expertise to develop others. Develop collaboration with other ITEC teams in order to ease problem resolutions, prepare releases or ensure that our specificities/constraints are taken into account during change management (Organization or project wise)
• Communicate on Daily basis with users ensuring an optimal quality of service and proximity. Ensuring follow-up with users as well as Development teams and others support to resolve requests and incidents
• Equity derivatives and Structured products (good)
• Global market activities (good)
• ITIL / Knowledge of the Support processes (good)

Application Support Engineer Advanced Resume Examples & Samples

• Interfacing to HEEDS MDO prospects and customers – working directly with the global HEEDS sales team to demonstrate the benefits of design exploration with HEEDS MDO through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation
• Pre‐sales support – helping to scope and work on potential client projects, demonstrate the value of design exploration within an organization
• Post‐sales support– supporting customer issues and questions, along with raising customer awareness, to ensure successful utilization of HEEDS - design space exploration
• Design exploration projects ‐ development and execution of engineering projects using HEEDS MDO and various CAE tools for clients and internally
• Research and Development assistance for optimization applications for various market segments
• Support of Distributor (reseller channels) HEEDS activities globally – both sales and distributor technical staff
• HEEDS MDO Trainer – teacher of design exploration methodologies, tool usage, and custom applications to clients and distributors
• HEEDS MDO quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release
• 3-10 years of commercial CAE experience with commercial CFD, FEA, and/or MBD tools is a requirement for this position
• Must have prior experience with Windows Servers and applications (MS Cluster/MS SQL/IIS), for
• Experience with storage solutions, i.e – SAN/NAS
• Experience with Unix scripting (Shell scripting, Python or perl)
• Remote Support Experience covering 24 x 7 mission critical business environment
• Prior incident management, problem management and troubleshooting experience preferred
• Creative problem solving with web-based applications
• Prior experience with understanding network data flow and site-load balancing and networking experience with
• Analyzing technical documentation
• Launching systems and installing new versions of software on top of the existing ones
• Providing technical support of the environment
• Checking the validity of applications and environment
• Analyzing and reporting the identified problems, monitor corrective maintenance
• Ensuring effective defect and error communication
• Keep a knowledge-base of support-related information up to date. Engaged in new product training & handovers to the support teams
• Contribute to the development of automation tools for metadata validation and troubleshooting

Tier Application Support Engineer Resume Examples & Samples

• 5+ years relevant (i.e. industry/product) experience or equivalent API expertise
• Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc
• Excellent Customer Service Skills required

Application Support Engineer Web Resume Examples & Samples

• Communication with 1st line support and ensuring that all relevant key stakeholders are informed of any incidents raised as a result of your monitoring
• Supporting and maintaining the websites that re built , managed and hosted by perform
• Adhere to department policies, procedures, guidelines and best practice initiatives
• Contribute to the team by sharing new ideas and technologies in meetings
• Assisting the Application Support Egnineers with web / front end related issues on the platform
• Work closely with account managers to ensure client satisfaction
• Communicate with all relevant areas of the business to ensure client satisfaction
• Able to understand a customization based on looking at the code as well as have the ability to find a solution
• Troubleshooting customizations in a variety of technical languages but typically are built using PHP, Laravel, Zend , HTML, XSLT, CSS, JQUERY, java script, Node.js and SQL
• A good knowledge of working with databases (MySQL) is preferred
• A good working knowledge of LAMP (Linux/Apache/Tomcat) is preferred
• As and when required, you will also assist with development
• Ability to support out of hours support calls
• Weeekend and Night shift work will be needed in this role
• Has the right attitude, drive and motivation
• Has a Questioning personality
• Ownership & Accountability
• Able to communicate
• Able to follow, refine and communicate procedures
• 3-5 years with relational database systems — Understanding of relational database concepts. Experience with recent versions of DB2, Oracle, or MS-SQL database preferred
• 3-5 years of SQL experience
• 3-5 years of experience with a high level programming language e.g. Java, C#, etc
• 3-5 years of scripting languages, e.g. shell, Perl
• 3-5 Operating System — either UNIX or Windows, both a plus
• Familiar with common reporting tools e.g. Crystal, Tableau
• ETL e.g. Informatica, Microsoft SSIS a plus
• Experience integrating with Active Directory, HR Systems
• Experience with MS Visio and Testing Tools (e.g. Load Runner) a plus
• Significant technical experience with supporting packaged (COTS) systems including working with vendors, applying patches and leading upgrades
• Experience providing critical production support and proficient implementing long-term improvements
• Ability to rapidly diagnose and resolve production issues
• Experience integrating various applications via various technologies, flat file, web services, etc
• Experience in building to authoritative systems such as Active Directory, Human Resource, Identity and Access management, and enterprise logging systems
• Preferred – Experience with facility management e.g. Archibus or Tririga
• Preferred - Experience with physical security systems e.g. CCURE
• Must work well with non-technical contacts to ensure business requirements are satisfied
• Experience working in formal environment following SDLC and on waterfall and agile type projects
• Must have the ability to maintain focus on quality deliverables and be able to effectively manage project tasks, and have the ability to work on multiple projects and tasks concurrently
• Use collaborative skills to work with project managers, task force members, database administrators, system administrators, users and other staff
• Ability to pick up new business processes and technologies quickly
• 1-3 years experience working with business owners to define requirements on small projects
• 1-3 years experience working with business owners defining and executing SIT and UAT
• Participate in workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes is required
• Experience documenting detail design specifications and adherence to methodology
• Perform Level 2 tasks supporting the regional overnight batches
• Liaise with business on issues, outage reporting/management including SLA reporting improvements
• Liaise with the development teams for new releases
• Liaise with the global support team for handovers, knowledge transfer and ensuring a standard model of support is implemented
• 2+ years Production support experience in a related business area
• Troubleshooting experience in various versions of Windows and Unix systems with basic scripting skills
• Experience in Relational Databases Oracle, Sybase and MS SQL Server in terms of basic querying and stored procedure debugging
• Deliver a positive, memorable and meaningful service which exceeds the expectations of both the internal and external customer
• Primary support contact for internal and external customers
• Responsibility for ensuring all helpdesk issues receive appropriate action and/or resolution within given service level agreements for given customer
• Act as primary point of contact for given customer, keeping all appropriate operation account managers aware of issues and escalating where appropriate
• Investigate and progress both customer and internal issues at an application level including the identification of basic workarounds
• Discuss issues with customers including taking a key part in conference calls
• Understanding and adherence to the Software Development Life Cycle
• Participate in a 24 x 7 on call support rotation as required
• Perform periodic production system management and cleanup, such as archiving and cleaning up log files, report files, and other application-generated data files
• Execute Data Change Requests and System Change Requests for production systems
• Ability to work on own initiative with minimal supervision
• Good communication skills, with the ability to build working relations
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple and varied tasks with enthusiasm and prioritise workload with attention to detail
• Possesses the ability to organize information, prioritize workload and tasks in a timely manner
• Possesses an understanding of supporting Java web applications
• Possesses a good understanding of software development languages and tools such as Jscript, VBScript, XML and SQL. TIBCO and Informatica is desired but not required
• Knowledge of relational databases, preferably Oracle, SQL Server
• Ability to prioritize work, mulit-task and meet deadlines
• Ability to work and communicate in a project team environment
• Some knowledge of clinical data management process for FDA regulated companies is a plus. Familiarity with FDA regulations such as 21 CFR Part 11 and GxP desirable
• Ability to work independently on all but a few issues, using initiative as necessary. Can guide and influence others, suggesting solutions and coordinating efforts
• Direct customer facing experience
• Degree in Engineering, computer science, or equivalent preferred
• Proven ability to thrive in fast paced day-to-day activity
• Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
• Minimal travel required
• Shipping industry knowledge is preferred
• JIRA experience preferred
• We are looking for a candidate that is located on the West Coast for time coverage - position could be an agile or you could work out of one of our offices in Seattle or California
• Working in a formal environment following SDLC with an emphasis on agile type projects
• Strong focus on quality deliverables and effectively manage multiple projects and tasks concurrently
• Collaborate with project managers, task force members, database administrators, system administrators, users and other staff
• Willingness to learn new business processes and technologies quickly
• Provide input on future technology needs and requirements
• Create detail design specifications and adherence to methodology
• Experience with Relational database systems — Understanding of relational database concepts. Experience with recent versions of DB2, Oracle, or MS-SQL database preferred
• High level programming languages such as Java, C#, etc
• Create and run complex SQL scripts
• Scripting languages such as shell, Perl, etc
• Operating Systems — either UNIX or Windows
• Any ETL e.g. Informatica, Microsoft SSIS
• Integrating with Active Directory, HR Systems
• MS Visio and Testing Tools (e.g. Load Runner)
• Excellent interpersonal, written and communication skills

Enterprise Application Support Engineer Resume Examples & Samples

• Investigates, analyzes, and researches low to moderately complex application and distributed system problems through discovery, replication, or troubleshooting
• Uses troubleshooting tools and techniques such as reviewing log files, querying databases, executing scripts, analyzing system-to-system data flows, and referencing documentation
• Manages tickets against priorities and SLAs
• Participates in critical-situation incidents, providing investigative analysis and support as needed
• Assists senior engineers in analyzing trends to proactively make and recommend changes
• Bachelor’s Degree in Computer Science or a related technical discipline, a minimum of 2 years related work experience, or an equivalent combination of education and experience
• Robust troubleshooting skills
• Resourceful in seeking information
• Maintains poise and professionalism under pressure
• Ability to work flexible schedules including extended hours as business needs dictate
• Ability to prioritize and quickly resolve technical issues
• Experience with Monitoring tools such as App Dynamics, ELK, Grafana
• Familiar with one or more of the following
• Manage the relationship and support activities with the assigned customers
• Provide timely feedback to customer on actions performed as well as overall MPC (Multi-variable Predictive Control) application status
• Compile Quarterly Status Reports and Status-calls with customer to discuss the areas of improvement
• Assist other support engineers when needed
• Design and implement System Modifications when customer process are changed
• Support Sales activities for renewal or bring customer on support
• Feedback any issues and suggestions to Development for Product Improvement
• Help the Global Pavilion8 Support activities if needed
• Experience creating documentation and performing knowledge transfers
• Self-starter requiring minimal oversight
• Familiar with two or more of the following
• Experience of working in an IT support environment, ideally having familiarity with ITIL practices
• Experience of supporting applications running on Windows
• Experience of supporting applications running on Unix
• Familiarity with containers (IIS, Tomcat, Apache etc)
• Familiarity with application interfaces to Oracle or SQL databases
• Good Excel skills
• Windows Bash scripting experience
• PL/SQL knowledge
• Powershell scripting
• VB scripting
• SQL procedures
• Familiarity with ServiceNow incident, change and problem management toolset
• Familiarity with ServiceNow
• Participate in Operational Acceptance Testing (OAT) to meet operational needs
• Must have minimum knowledge and understanding of financial markets
• Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems

Senior IT Application Support Engineer Resume Examples & Samples

• Support and maintain health of applications. Ensure application performance is consistently up to par
• Write SQL queries to perform data change, research and ad hoc reports as required
• Take ownership and deliver high quality solutions for issues and requests
• Resolve issues and requests in timely manner with minimal supervision
• Document troubleshooting and problem resolution steps
• Comply with standard processes when implementing solutions
• Required to be on call
• Customer Support - assist customers in the resolution of Emerson Process Management product service and application problems, Where necessary initiate and coordinate support from the Emerson Global Support Centre
• Sales Support - assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service
• Proactively identify Service/Product opportunities and assist the pursuit
• Assist in preparation of support literature for Sales opportunities
• Working Environment - be flexible to work throughout the British Isles, offshore or abroad and work unsociable hours including weekends to support customers
• Safety Systems - carry out work on Safety Instrumented Systems (SIS) to Emerson procedures
• Project Customer Training - Provide on-site customer training in the application, service and operation of Emerson Process Management products
• Technical Consultation - Provide technical consultation and site engineering services for our installed base customers, assisting in optimizing their control & instrumentation systems and utilizing the full functionality of their Emerson product
• Project Control – Fully understand site work: as detailed in upgrades, site modifications and enhanced service projects in support of Emerson Process Management installed base customers
• Develop and deliver enhanced services which support our installed base customers to reduce operational risk and maintenance cost
• Project Management - being responsible for the managing and the delivery of a solution to the customer from the URS – quotation – Engineering – Commissioning – Site Support
• Field Engineering Support - Field Service Engineering Team technical support assistance working with the GSC and Austin Advance Services Team when required
• Ethics - Adhere to Emerson Process Managements ethical values at all times
• Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements
• HNC/Degree in Engineering discipline or equivalent preferred
• Extensive knowledge of DeltaV products and good configuration skills
• Background in Industrial Control and Instrumentation
• Experience of SIS would be an advantage
• Experience of a legacy system would be an advantage ( ProvoX & RS3)
• Experience with configuring and installing interfaces i.e. OPC, Modbus, Profibus
• Experience in developing Project documentation and processes i.e. URS, DDS, FDS
• Network and OS experience with Windows 7 or XP / 2003 or 2008 server
• Self motivated, proactive and able to manage own time against a fixed budget
• Occasional short duration visits to offshore installations is a requirement of the role and there would be a requirement to pass and maintain medical and offshore training
• Site experience preferred
• Software Application Support
• Linux Administration
• Some exposure to Windows Administration (inc 2012)
• Scripting (i.e. shell, Perl, Python) and SQL
• Good grasp of IP networking and associated tools(i.e. Fiddler & tcpdump) to help trouble shoot communications problems
• A strong team Player, who will put the team's objectives first and be supportive to other members
• Help build on and nurture ideas
• Be self-motivated and self-reliant
• A logical and methodical approach to problem is required
• Producing application installation and work instructions documentation to a high standard
• Experience of working on several projects concurrently
• ITIL based release management processes
• Experience with APIs
• IP networking and networking related technologies such as switches and load balancers
• Management systems such as Sensu, Nagios
• Web server technologies (IIS, Apache) and application servers
• Triaging Web System issues & basic fault finding
• HTML, CSS & JavaScript
• Java & Maven
• Worked on a Content Management System
• Grails/Groovy
• Be able to work as part of a team
• Work well and build relationships with design and project management departments
• Earn respect with designers and project managers through ideas and the quality and efficiency of work
• Be polite and helpful to others, actions reflect on the whole department
• 2-7 years of experience in a technology organization
• At least 3-4 years of extensive knowledge and experience in development and/or application based troubleshooting
• Knowledge of scripting languages, ksh, Perl, ETL, SQL, Informatica,
• Knowledge of at least one reporting tools among Cognos, Qlikview, Tableau
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems
• Ability to manage multiple conflicting deadlines and competing priorities
• Provide product training to Tier 1 & 2 support and act as a mentor to them & act as a back–up for Tier 2 Technical Support Engineers
• Work continuously to increase Tier 2 team's product knowledge by reviewing escalated cases on a weekly basis
• Demonstrated experience in application support with industry knowledge of ITIL service management principles
• Agility to adapt to a rapidly changing environment
• Knowledge of supporting Java/.NET, mainframe applications
• Financial Services experience will be a strong plus
• Investigates, analyzes, and researches moderate to highly complex application and distributed system problems through discovery, replication, or troubleshooting
• Collaborates with business partners and other support teams
• Provides status updates on assigned work to various audiences, including business partners, management, and peers
• Provides appropriate personnel a thorough understanding of user issues and steps taken when the problem needs to be escalated to a higher level
• Participates in the review of team metrics, identifies opportunities to improve team’s performance
• Follows defined escalation, communication, and documentation procedures for ticket management
• Analyzes trends and makes recommendations to Application teams or other IT areas
• Accurately and thoroughly documents tickets to reflect steps taken, planned next steps, findings, and resolution
• Monitors for application availability and performance issues via provided monitoring tools
• Bachelor’s Degree in Computer Science or a related technical discipline, a minimum of 3-5 years related work experience, or an equivalent combination of education and experience
• Strong understanding of IT Service Management principles such as Incident Management, Change Management, and SLAs
• Experience with IT Service Management/ticketing systems such as My Service, Service Now, Heat, HP Service Center to create, track and resolve service requests and incidents
• Experience working on large-scale IT projects involving complex systems
• Experience in the hotel industry is highly desirable
• Experience in a large IT organization is a plus
• ITIL v3 Foundation Certification preferred
• Can operate within the parameters of defined processes, procedures, and standards
• Thrives in a collaborative, team-oriented environment
• Acts with a sense of urgency
• Friendly and approachable personality with positive attitude
• Ability to participate in a 24 X 7 support environment
• Ability to effectively communicate technical information in simple and clear terms to a variety of internal IT and business stakeholders
• Ability to learn and continuously improve your product knowledge, technical skills, and service skills
• Passion for contributing to a growing knowledge network that improves the effectiveness of the team
• Ability to model Choice Hotels’ Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
• Experience with Monitoring and logging tools such as App Dynamics, ELK, Grafana
• Hands on experience with two or more of the following
• Incident management – Act as L1/L2 point of contact within a global support structure for diagnosis and resolution of incidents. Engage directly with customers to resolve incidents. Periodically fulfil on-call responsibilities to provide 24/7 point of escalation to other regional managed services environment
• Problem management – Identify and remediate root cause of complex issues affecting delivery of the service. Identify potential problems and propose preventative measures to reduce/remove the likelihood of the problem affecting the service
• Implement changes during and outside of business hours in accordance with change management policy
• Disaster recovery – Partake in quarterly DR tests and document approach and findings. Where necessary respond to major incidents outside of core business hours
• Patch management – perform maintenance of operating systems and application patches through a formal production management/ test process. Ensure patches are successful or issues remediated
• Implementation and upgrade of iWorks applications. Develop conceptual understanding of implementation and upgrade procedures for all iWorks application and specialize in two
• Security – Work with the Technical Architect and Security Officer to design, implement and review controls which comply with the corporate security policies
• Monitoring and reporting – Ensure monitoring solutions are accurately capturing the appropriate level of data and the analysis is performed to ensure that when thresholds are breeched the appropriate staff members are notified
• A business professional with proven experience in product support environment
• Professional, customer focused, diligent, an eye for detail and a consistent approach
• Ability to work autonomously and as part of a team depending on the nature of the work
• Good written and verbal communications at all levels
• Customer facing exposure in a related role Worked on large project deliveries in an enterprise environment
• Able to support flexible work scheduled as business/customer demands require
• Wide breadth of knowledge on software, Infrastructure and networking
• Knowledge of Citrix, Microsoft Windows Server, SQL Server, Active Directory
• Complex problem solving
• Understanding of change management processes
• Prior client facing experience in customer service, product support, application management and/or outsourcing services
• Worked with Product Management and Development groups on product roadmaps
• Administered and implemented hosted services environments
• Application provision in a hosted services environment
• Ability to communicate complex technical issues to business focused teams and to take a business requirement and build a technical solution to support the need
• Worked within technical frameworks such as ITIL Qualifications
• Degree with emphasis in a technical discipline, ideally computer science focused
• Industry qualifications in Microsoft, VMware, networking and Citrix will be advantageous although not essential
• Italian language skills would be advantageous
• Experience in working in the insurance sector

Data Analyst / Application Support Engineer Resume Examples & Samples

• Builds interfaces / manages interface projects between business applications
• Modifies existing forms and reports; builds new forms and reports as required by users
• Work directly with personnel (functional and technical), external consulting partner and/or other outside vendors as required
• Work with different departments to develop a thorough understanding of the business processes and business requirements in order to facilitate the implementation of the ERP system and other related applications
• Perform application configuration and setup across multiple areas of the ERP system and other related applications
• Lead application functionality testing, patch testing, and provide recommendations for functionality enhancement. Work with software vendor to implement enhancements
• Research and resolve technical issues (in person, by telephone, or via e-mail); provide prompt assistance with resolutions or a work-around when possible
• Test pilot new applications to validate work instructions and database information
• Utilizes project management skills to successfully manage time to accomplish projects
• Mentors Level I Application Support Engineers
• Translate business requirements into working IT documents including functional requirements, functional design, and technica ldesign, as applicable
• Solves complex, highly technical problems effectively while under pressure
• 5+ years related experience in a technical application support function
• Must be a self-motivated, dependable team player with the ability to work independently
• Proven knowledge includes database and networking administration, and programming experience
• Demonstrated ability to interact successfully with all levels of employees, external resources and customers
• Effective planning and organizational abilities and superior detail-orientation. Excellent communication and interpersonal abilities
• Proficiency with SQL Server, MS Biztalk, and MS Visual Studio application
• Ability to quickly learn new technologies and programming languages with little mentoring and/or training
• MS Access experience is plus. VBA and Application development using MS Access
• At least five years hands on engineering or application support experience in a SaaS or web company, supporting FrontEnd applications
• Bachelor’s degree in Computer Science/Engineering/Math or in a relevant field
• Strong skills in FrontEnd technologies ( HTML, CSS, Javascript, JQuery)
• Strong analytical, assessment and problem-solving skills
• Self-starter, ability to work with minimal supervision, ability to multi-task
• 3+ years of working experience with the following technologies and techniques: HTML, CSS, Javascript, JQuery, Restful Services & APIs, Cross-Browser Development
• Repair outages on enterprise applications, perform proper root cause analysis and ensure systems operate properly
• Align engineering development requirements with the capabilities of site infrastructure and become proficient in understanding how each software component, system design, and configuration is linked together to form an end-to-end solution on a small sub-set of applications
• Participate in the design of architecture and automation that deliver against strict requirements for functionality, scalability, performance, and reliability, working closely with software developers and QA engineers prior to production release to ensure smooth transition into production
• Advise innovations for best practice configuration on new and updated systems
• Quickly determine business impact during troubleshooting
• Create pre-production code backups, new code updates, configuration file updates, application configuration changes, application engine installation and setup, registry changes, virtual and physical IP address assignments
• Verify and reproduce system operation issues and diagnose by interacting with development to understand the problem through database querying, log file analysis, error correlation, scripting, and data analysis
• Serve in an after-hours support on-call rotation as an escalation contact and subject matter expert for service trouble incidents, and triage incoming issues
• Correctly prioritize efforts to solve issues when appropriate or expedite, and determine when further escalation is needed
• Working knowledge of IIS and web-based applications
• Working knowledge of high availability configurations, load balancers, capacity planning, performance tuning
• Working knowledge of application support and troubleshooting in a tiered server architecture
• Understanding of various types of authentication methods for applications
• Understanding of DNS, Active Directory, and SFTP
• Knowledge of Tomcat, Jboss, and Java based application servers
• Working knowledge of scripting languages such as PowerShell, SQL
• 3+ years working in a Production environment handling various application-related issues
• 5+ years working in Information Technology field

Technical / Application Support Engineer Resume Examples & Samples

• Provide 2nd line system and technical support to existing tech and support teams
• Assist clients directly with technical queries
• Handle 2nd line escalations where Production access is required
• Support the sales, client management & key client support teams with ad-hoc requirements
• Build & maintain strong relationships with the Systems Administration & Development teams
• Ensure that ticket queues are managed effectively & responded to within agreed service levels
• Provide 2nd line support to client facing teams
• Drive service improvements targeted at reducing call volumes and improving the quality of support provided to clients
• Act as part of the incident management team, providing technical impact assessment of issues impacting our merchant base and prioritise through to resolution, including escalation within the business
• Work closely with the Systems Administration & Development teams to ensure that support tickets are being handled in a timely manner
• Computer science degree or equivalent
• Experience of Ref Hat Enterprise Linux
• Experience in support and diagnosis of internet protocols
• Strong knowledge of database queries
• Strong log analytical skills
• Use of Unix command line for file handling
• Scripting and SQL knowledge
• Experience of the following technologies
• RHEL 5/6, Java, Apache, Tomcat, JBoss, MySQL, PostgreSQL
• Comfortable working in a Unix environment
• Qualified to ITIL foundation
• Experience in online payments, in particular supporting a diverse sector of verticals
• Experience of web scripting (PHP/ASP/.net/Cold Fusion)
• Experience with service monitoring and alerting
• Experience in SOAP, XML, and JSON
• Experience in HTML
• Troubleshoot server issues and resolve application related errors
• Troubleshoot customer issues and provide resolution
• Manage customer expectations through effective communications
• Manage queue – ensuring that issues are addressed by urgency and in accordance with SLA requirements
• Verify servers prior to initial introduction into production (new servers or POPs)
• Review and approve/reject customer created or internally created CDN caching rules and optimisations
• Gather customer requirements for customizations
• Implement custom configurations based on customer requirements
• 3+ years experience in technical support, engineering, IT or project management working with Internet technologies
• At least 3 years of prior customer-facing experience
• Bachelor’s Degree in CS, MIS or relevant engineering/science fields preferred
• Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, Flash/RTMP, FTP, DNS, TCP, and other internet protocols
• Experience with both Unix/Linux and Windows operating systems
• Knowledge of web programming (HTML, javascript, ASP, JSP)
• Experience with Perl, Python or other scripting languages
• Experience with RTMP, Apple HLS, MPEG DASH and Microsoft Smooth Streaming
• Focus on rich media delivery a plus
• Previous experience in a CDN preferred

IT Distributed Systems Application Support Engineer Resume Examples & Samples

• The primary purpose of this position is to provide support for numerous existing ETL processes
• Ensures resolution of incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications
• Utilizes process knowledge to effectively troubleshoot, diagnose and resolve issues with ETL processes
• Interfaces with Business Units, Service Desk, IT Infrastructure personnel, Operational Analyst, and Business Analyst, to ensure problem is resolved
• Assists Infrastructure Application Services Manager in developing/revising policies and procedures for supporting new and ongoing applications
• Coordinates and participates in any analysis, testing and quality checks centered on the resolution of process issues
• Support other projects as and when required
• Available for 24/7 on-call rotation
• Requires a Bachelor’s degree in Information Technology, Computer Science, Business or a related field
• Experience working with ETL/Data Transformation processes
• Ability to read, understand, and troubleshoot, SQL queries
• Knowledge of and experience with open system applications workflows and dataflows with an understanding of the applications installation process, patching, databases and operating systems
• Knowledge of open system design principles, theories, concepts and techniques
• Good analysis, trouble shooting, technical and non-technical communication skills, both verbal and written
• Ability to meet deadlines, multi task, work well under pressure and changing environments
• Must have good organizational and client interfacing skills
• Strong analytical skills, managerial skills and skills interfacing with end-users
• Ability to accept rotational 24x7 On Call Responsibilities
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration
• Take ownership of and resolve customers' product issues via telephone, email, or in-person, while meeting or exceeding stated service level agreement (SLA) timeframe
• Document, route, track, escalate and update customers, as well as RMS management, on status of issues as required
• Provide prompt and accurate feedback to customers, ensuring their understanding of the steps needed to resolve issues
• Build rapport and elicit problem details from non-technical or technical customers
• Use approved protocol to communicate with development engineers on the analysis of software issues providing detail description of problems along with steps taken to analyze the problem
• Perform system testing as a final validation before release to customer
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
• Provide senior-level support and guidance for Level 1 Customer Care staff
• Maintain an in-depth understanding of RMS’ products and support protocols
• B.S. in Computer Science or closely related field from a four-year college or university highly desired
• Preferred 3+ years Tier 2/3 enterprise-level technical and application support experience
• Highly proficient in SQL Server and Reporting Services (preferably 2005 or above)
• Strong ability to write SQL scripts and stored procedures
• An understanding of the role of Service Level Agreements (SLAs) within an IT environment
• Outstanding communication skills, both verbal and written
• Demonstrated ability to manage and resolve stressful customer situations
• Enthusiasm for product knowledge acquisition
• Ability to sit or stand for prolonged periods of time
• 0-15% Travel
• Off-hours, on-call support may apply
• Highly proficient in Microsoft Visual Studio (preferably 2008 or above)
• Knowledge of C#, ASP.NET and HTML
• Strong knowledge of querying databases and amending database objects (views, stored procedures, etc.) using Transact-SQL
• Ability to design and write SSRS Reports
• Demonstrated FTP knowledge and experience
• High degree of analytical and problem solving abilities
• Review and approve/reject customer/SE created rules
• Implement custom configurations through the rules engine
• Bachelors Degree in CS, MIS or relevant engineering/science fields
• Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, Flash/WMS, FTP, DNS, and other internet protocols
• Experience with Perl, Python and other scripting languages
• Experience with RTMP, Apple HLS, Adobe HDS, MPEG DASH, Microsoft Smooth Streaming
• English required. Mandarin strongly preferred. Cantonese, Japanese, and Indonesian preferred

Application Support Engineer Tier-front End-west Coast Based Resume Examples & Samples

• The right candidate is half-Windows/IIS system-engineer, half-developer, half-DBA, half-Amazing
• Associate or Bachelor’s degree in Business, Computer Science, Information Technology or equivalent preferred
• Minimum 5 years’ experience required
• 5 years of applicable work experience

Application Support Engineer Senior Resume Examples & Samples

• Due to client security policies, must currently be able to show proof of US Citizenship
• Reporting to Simulation Support Manager in Troy, MI
• Provide customer support by answering questions and working to resolve customer problems. This will include
• A Bachelors Degree in engineering and/or 4+ years of experience in multi-physics system simulation software for the analysis of automotive, aerospace, and/or general mechanical products required
• Industrial use of and 2+ years’ experience in modeling with software products such as Matlab Simulink, Gamma Technologies, or similar commercial tools.-Ability to handle potentially difficult customer situations in a professional manner required
• Good problem solving, verbal / written communication, and computer skills required
• Willing to travel up to 20% of the time required

L Application Support Engineer Resume Examples & Samples

• Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
• Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
• Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform
• Estimate time required to implement remediation actions
• Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
• Ensures appropriate vendor interaction in a multi-vendor environment
• Conducts incident and problem management activities
• Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement

Engr Senior, Application Support Engineer Resume Examples & Samples

• BSEE and or BSEET and or BSCS or equivalent experience
• Completed training and demonstrated proficiency with integrated architecture (Logix, Networks, SE/ME and Drives) applied in advanced systems applications
• 5 years’ experience in engineering support with ever increasing levels of responsibility in various industries
• Proven track record in engineering support, troubleshooting, application, and or design of industrial automation systems (software & hardware)
• Proven experience and expertise with solving customer application related issues
• Must be able to work with people, handle and deal with high pressure situations successfully
• Must be able to manage multiple problems with changing priorities. Must be able to interface with all levels of management
• 5 to 10 years of experience on Low and/or Medium Voltage Drive systems
• 5 to 10 years of experience in industrial automation systems that include controllers, visualization, motion and drives
• Extensive experience with Linux operating system
• Knowledge of web programming (HTML, Javascript, ASP, JSP)
• English required. Spanish strongly preferred
• Providing application configuration and maintenance for our client’s business applications
• Delivering support to existing business users, investigating and resolving application errors, data discrepancies and queries
• Problem-solving (small system changes and debugging to rapidly solve urgent business problems)
• Providing a high level of service to our customers, adhere to our SLAs for response and restoration times – Problem determination, workaround resolution, root cause analysis, incident management
• Keeping the Customer and the Incident Management tool up to date
• Quick learner and creative thinker
• Capable of building trust with clients
• Solution oriented
• English level - Advanced
• Practical experience of Windows Servers and SQL Server
• Technical background
• Mendix training will be provided (both remote and face-to-face sessions)

IoT Application Support Engineer Resume Examples & Samples

• Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices on the IoT platform
• Use of case management tool to log and track issue status and related activities
• Create and publish knowledge articles for re-use by customers and PTC employees
• Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges
• Bachelor’s degree in Computer Science, Information Systems, or similar fields
• Experience in web application development and use of related technologies (Java, JavaScript, HTML, XML/XSL, CSS, etc.)
• Working knowledge of Oracle or SQL RDBMS
• Experience working with technically diverse teams
• Strong verbal and written communication skills. Channel of communication may include online community forum
• Customer Satisfaction focus, both internal and external, with strong relationship skills
• 3-5 years' hands on experience in a related support, services, or software development field that utilized technical and soft skills
• Fluent in the following languages: German, English and/or French
• Experience in implementation, support, consulting or development in enterprise business applications on Java and other web related technologies
• Exceptional diagnostic ability and skilled in using industry standard tools and techniques monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
• Extensive experience with aspects of enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware, device configuration and communication, Web application security)
• Experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols
• The ability to analyze details and synthesize the "big picture" from incomplete or ambiguous data
• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
• Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible
• Able to revise actions plans as new data is obtained

SDE, Application Support Engineer Junior Resume Examples & Samples

• 3-4 years of IT experience
• 1-2 years of experience developing on the SFDC platform
• Professional Certifications (Preferable but not mandatory)
• Bachelor's Degree in Computer Science, Mathematics or equivalent experience is required
• Must have 4+ years of in-depth technical background designing and implementing solutions
• Technical skill set must include SQL Database programming and Microsoft Office Suite
• Must be familiar with Windows Server Administration (experience supporting Windows 10.0) and experience supporting mobile device messaging
• Experience with SEI, Microsoft Dynamics, Quicken, Quickbooks, Advent would be a plus
• Experience with supporting applications for in the Financial Services industry in the area of Portfolio Management is preferred
• Must have 2 to 5 years of hands on experience resolving issues related to packaged and customized software
• Proven customer service/user support skills and experience with employees at the highest organizational levels with an ability to multitask and manage small to large projects in a cross-functional environment
• Must have strong interpersonal skills, have a high degree of professionalism, be self-motivated, have a strong desire to learn, and be adaptable to a fast paced, ever changing environment
• Approximately 25 to 50% regional travel will be required in performance of these duties
• Incumbent will be required to stand for intermittent periods of time
• Incumbent may be required to sit for prolonged periods of time
• Dexterity is mandatory as this job requires frequent use of hands and fingers
• The incumbent will be required to walk, reach with hands and arms, push items overhead, occasionally climb or balance, stoop, kneel, crouch or crawl
• The incumbent will also be required to talk, hear, see, read and write
• This position requires regular lifting and moving of 10-25 lbs
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• This position requires adaptability, assessing, analyzing, calculating, dependability, memorizing, good judgment, stress control, prioritization, social skills and speaking
• This position requires comprehension, organization, reasoning and decision-making, communication and mathematical ability
• Incumbent must possess the capability to understand, remember, and apply oral and/or written instructions or other information, organize thoughts and ideas into understandable terminology, prioritization of own work schedule, apply common sense in performing job duties and making decisions which have impact on immediate work unit
• Incumbent must be able to understand and follow basic instructions and guidelines, complete routine paperwork, use existing form letter and/or conduct routine oral communication, communicate with individuals using a telephone, hear and speak effectively on the telephone, express or exchange ideas by means of spoken word, communicate orally with others accurately and quickly, at an audible level that others can hear
• Incumbent must also have the ability to count accurately and the ability to add, subtract, multiply, divide and record, balance and check results for accuracy
• Bachelors degree in CS, MIS or relevant engineering experience
• Extensive experience with Linux
• Experience troubleshooting multi-tiered applications and streaming media protocols
• Scripting Experience: BASH, Python, Perl, JavaScript with strong emphasis on Python
• Deep understanding of web application protocols
• Demonstrated excellent interpersonal skills, social skills and communication skills by having professional experience in customer facing role in a technology oriented/driven environment utilizing variety of communication tools such as email, phone /video bridges, and ticketing systems
• Experience as a Sr. Customer Support engineer preferably in a video centric environment
• Experience with supporting web applications running on the cloud
• Experience with enterprise/network/video architecture monitoring tools or applications
• Experience with SQL and NoSQL databases desired
• Ability to multitask, do effective prioritization along with time management and organizational skills
• Exposure to interactive TV/VOD or media industry
• Systems and Application Support - working closely with the software development teams and trading desks to provide essential primary support for all trading, operational and market data systems
• Systems and Application Maintenance – managing the deployment process to ensure successful deployment of new system/software and upgrades for all trading and operational systems
• System Monitoring – monitoring of trading systems and alerts through existing monitoring systems, constant re-evaluation of current systems to establish scope for improvement/growth, development of required tools and/or implementation of agreed 3rd party systems to ensure 100% uptime in our trading environment during exchange open hours
• Batch Environment – maintenance through monitoring and development of our batch scheduler to ensure successful completion of batch jobs required for trading – includes batch jobs run during core trading hours and batch jobs run out-of-trading hours
• Continuous evaluation and improvement of trading support procedures, development and implementation of required/agreed tools and associated runtime environments
• Interact with various internal IT support functions to troubleshoot and resolve complex problems as they happen
• Knowledge and/or a desire to develop of networked Application Systems to include exposure to database environment, Windows (XP, 2003, 2008) and Unix servers
• Excellent IT analytical/troubleshooting skills to include extensive experience tracing problems through analysing log files, following application/systems logic (e.g. routing paths)
• Experience of or working with and supporting a batch scheduling system an advantage
• Knowledge of scripting (e.g. Windows Batch, Perl, Unix Shell, SQL)
• UNIX power user skills (able to navigate around the system, core admin utilities) would be an advantage
• Trading systems support an advantage
• Experience of VM Ware an advantage
• Experience in Citrix an advantage
• Experience with vendor systems
• Initiative – proven record of seeking continuous improvement and implementing best practice in technology environment
• Ability to work under pressure and tight deadlines
• Self-motivated and creative
• Strong communication (verbal and written) – ability to convey technically complex subjects in a clear and concise manner
• Attention to detail – thorough in work carried out
• Interpersonal – friendly and approachable
• Teamwork – working together to meet deadlines
• Excellent time management, organization and prioritization skills
• Flexibility – all members of the team participate in early morning and out of hours support schedules
• Desire to learn and improve skills and knowledge
• Technical degree in computer science, engineering or equivalent business degree and a minimum of 4 years professional technology experience is required
• Windows 2003/2008 operating systems
• Solaris 10 or Linux administration
• SOAP and XML
• SQL (Oracle or MS)
• Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment
• Contributes to defining operational standards, procedures, and best practice
• Operations Engineers within specialist functional teams may have compliance assurance responsibility
• Four (4) year degree in Computer Science or related discipline required
• Minimum of three (3) years of work experience in maintaining applications in Linux and Windows environments
• Position requires the candidate to be highly flexible in hours of work because of its customer-facing, highly available infrastructure necessity
• Knowledge of the following applications a plus: Weblogic, JBoss, iPlanet web server, IIS, Java, .Net, Nice, Genesys, NetBackup required
• Competency in Oracle database structures and SQL
• Extensive experience with RedHat Linux and Windows Server
• Understanding of security issues surrounding applications
• Experience with HTTP/HTTPS, SSL, TCP/IP, DNS, SSH, LDAP Clustering, Load balancing
• Experience with high-availability architecture
• Strong analytical and problem-solving skills, and good judgment skills
• Strong interpersonal skills along with excellent oral and written communication abilities
• Detail oriented, organized, thorough and respect for quality control
• Excellent verbal and written communication skills desired
• Must have self-starting personality, unafraid to display initiative and innovation on the job
• Must be a team player willing to share ideas with the ability to contribute to discussions passionately but objectively, while seeking and respecting differing opinions from others
• To provide a 2ndrd line support function, monitoring the health of applications, troubleshooting and diagnosing live incidents and liaising between the service and development teams as required to ensure a rapid and successful resolution
• To work as embedded team members of the development squads, enabling, supporting and championing the adoption of DevOps principles, providing knowledge of operations and live environments and effectively bridging the gap between development and operations
• Adaptable and flexible
• Keen interest in new technologies and modern development practices
• Ability to prioritize work effectively to meet workload demands
• Customer / user focused approach to work
• Open minded, self-motivated and have a can do attitude
• Practical and well organised
• Must demonstrate a team-based approach to work with a clear sense of purpose
• Must possess the ability to develop, build and maintain effective internal customer and external supplier relationships
• Proven ability to acquire new skills and work in a rapid-change environment
• Share skills and knowledge
• Adopt a high discipline high quality approach to all aspects of delivery
• Assist Application Support Engineers by developing support tools, scripts and applications
• Aid in Incident Management and Problem Management by helping engineers diagnose and debug issues
• Work with engineers to perform root cause research for problem incidents
• Aid with routine production maintenance activities to ensure ongoing operational quality and client satisfaction
• Understanding of n-tier architecture, large-scale multi-tier web applications and environments
• Troubleshooting and debugging skills of web application on Windows platform
• Basic knowledge of SQL Server (TSQL, Stored Procedures etc) and SQL trouble shooting tools
• Experience with scripting languages (Powershell, Python)
• Exposure to use of other Microsoft windows Diagnostic tools and applications
• Knowledge of Microsoft Windows operating system (Windows 2003/ 2008/2012)
• Knowledge of IIS or equivalent and certificates is highly desired
• Familiarity with common security issues on web based multi-tier applications
• No travel required for this position
• B.S. in Computer Science, Engineering or a related technical field
• Experience in Perl or equivalent programming language
• Knowledge of the UNIX/Linux operating system
• Knowledge of Java based technologies
• Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
• Ability to write intermediate level SQL queries
• Proven ability to troubleshoot and identify the root cause of issues
• Experience in a 24/7 production environment
• Ability to communicate effectively with a wide array of individuals at Amazon
• Bachelor’s Degree in Engineering or similar technical field with exposure to the Software Development Life Cycle (SDLC)
• Time management skills and a proven ability to ensure completion of tasks within Candidate’s schedule and Customer’s schedule
• Customer-focused drive
• Ability to acquire DoD Secret (or higher) clearance
• Systems and Software Engineering experience on large and small scale programs
• Experience with Engineering Design, Requirements Management, and Configuration Management processes
• Experience communicating with Customers, other technical teams, and senior management to report status, proactively identify and resolve issues, collect and refine requirements
• Trouble shooting the respective application configurations as well as other underlying configurations such as the database, transmissions and security based on application functionality
• Engage with teams to manage/un-manage servers based on server patching/upgrade maintenance
• Manage application services
• Participation and planning of application disaster recovery exercises
• Manages and maintains application architecture documentation and procedures for installation and maintenance
• Interaction with end users/vendors and internal teams
• Analyze, debug, support, and modify software enhancements and/or new products used in local, networked, or Internet-related computer programs
• Adheres to the established lifecycle methodology, support standards, and practices, in accordance to project plans while carrying out their responsibilities
• 2 + years in an Multi Tier application support or development environment role
• 2 + years working on UNIX, AIX, Windows Server platforms
• 2 + years supporting or developing in XML language
• Experience trouble shooting and supporting applications and the respective configuration issues
• Experience working with Websphere Application Server, Websphere MQ
• Self-motivated, ability to work within a team and individually as needed
• Must have the ability and aptitude to manage multiple applications
• Must have the ability to multitask, with a positive attitude and the desire to excel
• Understanding Java a plus
• Experience supporting IIS and Apache
• VB, Shell, or Perl Scripting experience
• Experience working with Cron jobs or Autosys
• Experience in a Financial Services IT setting
• Business process knowledge in one or more; Check Processing, Document or Item Image Capture
• Knowledge of the System Development Life Cycle a plus
• Must have experience working in a technical application support role for a financial services company or a software product company
• Must have a minimum of 3 years of technical application and infrastructure troubleshooting experience with distributed, enterprise applications
• Knowledge of full life cycle software development (SDLC)
• Must have excellent verbal and written communications skills in English. This is critical
• Basic Knowledge of VBScript
• Knowledge of C++
• Knowledge of Citrix
• Ability to review Java code and identify potential issues
• Understanding of JMS Concepts
• Understanding of major JBoss components like JBM and JBoss Cache
• MS SQL Server expertise
• Knowledge of trading or collateral management is a huge plus
• Knowledge of front, back or middle office applications in the financial services industry
• Java/application server based application performance tuning
• Ability to suggest code changes and execute unit/system tests
• Receive and resolve application escalations from Tier 1 third party vendors personnel
• Responsible for providing KBA’s
• At least 4 years of experience in an application and network support role with a demonstrated track record of development of more and more complex solutions
• Ability to handle multiple tasks, to prioritize, and demonstrate excellent follow-through on each task assigned
• Maintain a professional, neat and well-groomed appearance, adhering to MGMRI standards
• High school diploma or equivalent
• Have in-depth understanding of system error messages and resolve system related problems
• Must have understanding of ITIL processes
• Analyzes requirements with supervision and supports existing development/QA platforms; Implements necessary hardware and software for project execution; Defines the environment scope for business requirements and maintains and improves the stability, reliability and availability of environments
• Defines problems and describes the cause and effect relationship, then gathers and compares data about the problems with supervision and documents the details. Prepares analysis report and reviews with supervision
• Demonstrates intermediate knowledge of systems (Linux/Windows), distributed computing architecture (client server, intranet/internet), h/w platforms and resources - CPU, memory, virtualization, clustering; Configures systems and modifies settings to ensure proper functioning and provides routine maintenance of systems
• Participates in discussions with experienced team members to generate ideas for problem solving; Accurately defines the circumstances surrounding the decision point with supervision
• Troubleshoots most of the known issues, determines the root cause and works with seniors on solutions and implementation; Verifies implementation and makes adjustments as necessary, providing input into resolutions and documenting solutions

Senior SL Application Support Engineer Resume Examples & Samples

• 24x7 work schedule is required. Team will be working by shifts
• Handle a production incidents which involved accessing the server, logs, start/stopping processes etc
• Daily working with alerts produced by the monitoring tools
• Creating tickets for memory issue, disk space, infrastructure alerting, batch processing, and application monitoring
• Working with data interface for the batch processing of the application
• Support of application releases which include assist in sanity checks, start stop processes, notify user base with communications emails
• Support Disaster Recovery tests
• Oracle database
• Java > Apache CXF
• Apache Camel

Technical Application Support Engineer Resume Examples & Samples

• Provide professional application and technical support/consultation to clients of Finastra ACHplus, OrigiNET and TotalPayments
• Provide 1st and 2nd level support and execute escalation procedures when applicable as defined by Technical Support
• Continually monitor and update all assigned incidents with accuracy and relevant information which are accessible internally and by Finastra’s clients
• Create and maintain documentation pertaining to daily operations of the ACH Customer Support Group
• Continually monitor SalesForce cases. Create and assign support incident and request cases based upon severity and priority
• Continued training as necessary for ACH and other Finastra banking Products
• Perform all other duties as assigned
• Experience with enterprise software trouble shooting
• IT Knowledge of Microsoft Windows and IIS
• Database experience with MS SQL Server and/or Oracle
• Bachelor’s degree (concentration in technology preferred)
• Prior experience in banking, ACH, or financial applications
• Experience in call center or customer support is a plus
• Able to multi-task and manage changing priorities to meet demands of clients
• Demonstrate ability to contribute to an atmosphere of teamwork through collaborative behavior and open communications
• Experience with interfacing at all levels from senior management to junior staff
• Excellent analytical, communication (verbal and written) skills
• Ability to work within procedures
• Enjoys problem solving and working to assist customers to bring issues to resolution
• 3+ years of experience supporting business critical financial applications
• 3+ years within the global cards acquiring and payments business area
• At least 3 years of experience in Java
• At least 3 years of experience in Oracle
• At least 1 year of experience supporting applications running on IBM WebSphere Message Broker & MQ
• User knowledge of GIT, Jenkins and Nexus. Exp in Linux
• Flexible 24 x 7 support
• Expert knowledge of relational databases such as Oracle 11g
• Experience of ESQL (Extended Structure Query Language)
• Experience of Service Now
• Experience of JIRA
• Troubleshooting/defect fixing, ensuring all updates/changes are documented and retrofitted accordingly
• Provide QA for production change written by others
• Support of Disaster Recovery events
• Assist project teams with production implementations
• Lead client facing troubleshooting for the TubeMogul demand side platform(DSP)
• Work with an elite group of application engineers, internal teams, and clients to troubleshoot technical issues
• Surface, investigate, follow-up, and drive reported issues to resolution
• Act as a Liaison between Ad Operations and Engineering
• Identify quality improvement and feature enhancement opportunities
• Contribute to end-user self-help knowledge base by creating FAQ articles
• Create and maintain internal troubleshooting documents for commonly reported issues
• Debug reporting discrepancies between external ad servers and internal systems
• Lead/Direct other support specialists
• Assign and Prioritize Service Requests
• Document and categorize requests
• Maintain a Sharepoint Wiki
• Read, follow and debug code across the technologies
• Work with users to understand, reproduce and clarify issues
• Serves as level 4 support, troubleshooting problems, providing workarounds and producing patches for customers as required
• Learn and train on new functionality being delivered
• Provide metrics of support tasks
• Proficient in 3 or more programming languages
• Strong experience in relational databases such as Oracle, including sql/plsql queries/functions/procedures/triggers/packages
• Knowledge of object-oriented programming and various web or desktop development technologies
• Good communication, organizational and problem solving skills
• Experience with full lifecycle development projects and Agile methodologies preferred
• Troubleshoot and solve complex product and configuration issues
• Resolve issues through others in a backline capacity
• Facilitate collaboration and communication between team members, internal groups and clients
• Represent Application Support in product sprints, client escalations and interactions with IT
• Create training and mentor and train new team members and others in technology and our products
• Lead or participate in Application Support, Service & Product projects
• Understand new Merrill Products & tools and suggest how to apply them effectively
• Understands how networks & operating systems work
• Experience with Java, SQL, .NET and other modern programming languages
• Experience installing, configuring and administering Web-based applications, databases or open-source Projects
• 8+ years professional experience in a software or IT environment
• Mongo databases
• Jira, Splunk, BigIP, Adobe LifeCycle, HipChat
• Problem management, incident management and root cause analysis techniques
• Provides application support for Item Processing type applications, revising, updating and providing documentation as required
• Bachelor’s Degree - Required
• Ability to work independently and follow escalation process when applicable
• Ability to work in high stress environment and meet defined SLAs
• Ability to triage multiple issues/multi-task
• Troubleshooting of application, network, and server based issues
• Requires thorough understanding of application systems and architectures
• Ability to understand, follow, design and document process flows
• Create and maintain batch files
• Knowledge of Windows Server Operating Systems including Server 2008 R2 and 2012
• Has knowledge of Item Processing systems, and has specific knowledge of FIS branded applications such as Vision IP and Direct Suite
• Thorough understanding of systems environments including one or more of the following: hardware, software and networking environments, files/databases, programming languages, program design and systems development, batch and online programs, installation procedures, IIS, and virtualization
• Understanding of C# programming language
• Strong understanding of SQL query language
• Strong understanding of batch file processing and troubleshooting
• Diagnose and troubleshoot production issues and conduct system and application analysis to determine root cause of problems or malfunctions
• Resolve user issues by reviewing application logs, recreating user errors
• And testing changes
• Support ad-hoc request for information and data updates
• Work with our Development and Systems group to resolve more advanced issues when necessary
• Effective requests management including logging, monitoring / updating, prioritizing and resolving emails and indirect inquiries in a timely fashion
• Document and peer review troubleshooting and problem resolution steps
• Participates in special projects as assigned by supervisor/ manager.　
• Participate in on call rotation, including some week end support and hand-off of issues between onsite and offshore staff
• Bachelor's degree in Computer science or related fields
• Two to three (2-3) year experience in supporting/developing multi-platform browser based User Interfaces (e.g. Internet Explorer, Firefox and Chrome)
• Knowledge and proven experience in writing SQL queries
• Experience with object-oriented programming languages and middleware technologies such as Java, .Net, C#, Web Services, XML etc
• Ability to quickly understand large systems, creatively solve problems, effectively prioritize, and execute tasks in a fast paced, dynamic environment
• Experience/knowledge of financial industry is a plus
• Application support resource that can provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
• Hands-on technical resource capable of resolving all technical issues within lower and upper environments, and making recommendation for performance and capacity improvements
• Point of escalation accountable for customer support to diagnose and resolve customer issues
• Review turnover artifacts to ensure completion prior to executing production installs
• Develop statistical metrics for short and long term production performance monitoring
• Participate in assigned projects representing the support organization, communicate status, issues and delivery risks
• Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure an understanding of business logic and technical solution being implemented
• Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment
• Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. Document install defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA)
• Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement
• Escalate issues to technology, operations and/or vendor(s) where appropriate
• Support Disaster Recovery tests and live recovery drills
• Maintain and/or create technical support documentation
• 5 plus years of IT experience in a technical production support role or equivalent with background in Unix/Linux and Windows development
• Operations support with hands-on development using Java
• Frontend technology such as HTML, HTML5, AngularJS, JavaScript
• Strong technical experience with Unix, Linux, Windows , Java, Apache
• Experience with Oracle (moderate to expert), shell scripting, Sed (Stream Editor), AWK, Bash GUI Editor
• Hands-on knowledge of Oracle, and using SQLPLUS
• Strong understanding of multi-tier architecture and infrastructure configurations
• Familiarity of common networking practices
• Must have full life-cycle development experience in a large financial services firm
• Analytical problem solving skills to solve complex problems and independent judgement to identify problems and recommend solutions
• Experienced in Agile and DevOps environments and cultures
• Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers)
• Consistently available to receive and handle incoming contacts (calls/emails)
• Provide general product information and configuration support

Senior PL / SQL Application Support Engineer Resume Examples & Samples

• MINIMUM 5 years SCCM packaging and deploying software to a distributed enterprise environment expertise; strong in application model, package/program and Task Sequence packaging with SCCM 2012
• Strong powershell scripting skills is a must
• Experience with App-V 5.x packaging, AutoIT scripting, InstallShield, FlexERA AdminStudio, building computers for testing purposes, and Citrix
• Strong communication and troubleshooting skills for Tier 3-4 problem ticket resolution
• Escalate and track issues when immediate resolution is not possible
• Ability to explain complex problems and concepts to all levels in the organization
• Serve as an escalation point for application problems of high complexity
• Self-starter who can anticipate issues that could delay or impact projects or create production problems and proactively resolve them without direction from others
• Design solutions to unique application problems of high complexity and/or broad impact
• Ability to instill cooperation and/or resolve problems on activities that span other areas such as other systems areas, network areas, database areas, and applications development
• Apply compliance requirements within scope of responsibility, provide documentation as necessary, and participate in compliance activities as required
• Apply technical expertise and work independently within scope, receiving moderate guidance and direction from work team and/or manager on large, highly complex support tasks
• May mentor or guide junior level staff and provide balanced/constructive feedback
• 6+ years relevant experience
• Detailed understanding of generally accepted software development methodologies
• Must have expertise in applications for document management and project/issue tracking
• Ability to manage a work queue in a ticketing system, and provide guidance to more junior members of the team
• Broad knowledge of the Guggenheim business functions and how applications will be used by Guggenheim customers (not required for new hires—acquired knowledge)
• Prefer a working knowledge of the financial services industry
• Ability to gather and analyze requirements from users to meet business needs
• Extensive knowledge administering and supporting OpenText Content Server 10.5
• Extensive experience with configuring binders, categories, facets and classifications
• Experience in Records Management and WORM Compliant features
• Experience setting retention schedules, creating RSIs and configuring storage pools
• Understanding of overall OpenText server architecture including Blazon, AdLib and OpenText API/AppWorks
• Strong +: Experience administering and supporting JIRA or comparable project management system
• Strong +: Experience with JIRA add-ins (i.e. Tempo Timesheets, easyBI, Portfolio) or API/ScriptRunner
• Provide technical support for application issues of high complexity and medium-to-high risk
• Develop support and operational application documentation as needed, and implement standardizations for processes and procedures related to application support in the applicable area
• Monitor applications and resolve/escalate outages as necessary
• Take ownership of tasks as assigned to ensure successful remediation; getting support from Software Engineers as needed
• Work with business representatives and Software Engineers to understand business requirements and the reasons for them
• May maintain databases and systems used to host applications
• Support business representatives and other Software Engineers as needed with implementation and release activities as needed to ensure a successful delivery
• Have a team player attitude, good interpersonal skills
• Have the ability to handle multiple tasks and prioritize appropriately
• Demonstrate strong verbal and written communication skills
• Possess good organizational skills and superior problem solving ability
• Demonstrate sound logic and judgment
• Be creative/innovative in approach to projects
• Demonstrate leadership skills and ability to grow junior employees

Application Support Engineer, Intermediate Resume Examples & Samples

• Triage, clarify, prioritize and document client issues, workarounds and solutions
• Facilitate collaboration and communication between team members, internal departments and clients
• Mentor and train new team members
• Participate in on-call rotation
• 2+ years professional experience in a software or IT environment

Partner Application Support Engineer Resume Examples & Samples

• Support the sales team post implementation with upgrades and technical requests
• Respond to end user requests for technical support
• Troubleshoot and resolve application issues related to IT users and services
• Develop workarounds to existing product lines when applicable
• Document processes and procedures as developed and/or required
• Update and maintain project issues list, prioritize issues
• Stay up to date with new products and features that are released
• You will provide Level 3 technical support for the incidents in production environment
• You will continuously improve the service reliability, performance and security of the services
• You will collaborate with different stakeholders including customer support, product development, operations and engineering to troubleshoot application problems, uncover potential defects, performance issues
• You will develop dashboards using different tools to provide visibility into application health
• You will aid and help collect application metrics which will be used in decision making
• You will help product teams integrate their application with the identity service, provide support in debugging application integration issues
• You will develop tools that help build, manage and monitor production systems
• Participate in RCA (root cause analysis) and post mortems for production incidents
• Support and coordinates Production Deployment activities
• Provide expertise and support during production incidents, interface with affected groups and communicate with clarity

L SAS Application Support Engineer Resume Examples & Samples

Junior / regular application support engineer resume examples & samples.

• Build and maintain scripts and tools to manage the production environment and relative reporting
• Work on project items that affect the production environment
• This job requires shift work 24/5 mode as well as participation in weekend activities such as infrastructure post upgrade testing and post release support
• Ability to work in a global team with both global and regional responsibilities
• This role will be to work in a small team to support the process of fulfilling customer orders and service assurance once the orders are fulfilled
• Collaborate with team members to communicate solutions and workarounds to the customer
• Balance multiple and competing priorities, proactively assessing risks/dependencies and focusing on the appropriate task
• Sound understanding of the development lifecycle and the Agile development methodology
• Strong team player who contributes to team efficiency through collaborative working practices
• Proactive at managing work and engaging help when necessary
• BA/BSc/BEng degree or higher in Computer Science, Computer Engineer, IT or any related fields
• Some experience in a 2nd or 3rd level support position for complex applications
• Provide day to day support for the tools used by the End User Productivity Services Team
• Maintain and ensure accuracy of all asset information for all PC’s, local/networked printers, monitors and defined peripherals
• Administer mobile devices using Mobile Iron
• As a point of escalation, identify, diagnose and resolve end-user printer, PC hardware, e-mail, Internet, VPN, and local-area network access problems
• Involvement in IT projects with an expectation of involvement in IT’s functions, providing input into discussions and meetings
• Responsibilities for products within IT
• Mentor/advise junior members of staff and be a source for escalation
• Perform additional tasks as assigned
• Strong experience with Microsoft Office 2010/2013/2016
• Windows 7/Windows 10
• 3+ years’ experience in a similar position
• Certification in at least one technical product set preferred. (mcse etc)
• Good experience in MS SCCM and other Back Office Microsoft Applications
• Scripting knowledge – Powershell. VBScript preferred
• Knowledge of the following beneficial, but not essential
• Provide technical support, consultancy and guidance to NXP customers worldwide, enabling them at NXP Secure Operating Systems, Applets and Tools and driving them to success
• Develop close relationship with technical support network in all regions
• Train customers and regional support Teams at NXP products and solutions
• Advanced knowledge of Java language, C/C++/ASM, Software development Tools and Development systems for embedded SW
• Knowlegde about Javacard technology
• Detailed knowledge about Software Engineering and processes
• Cryptography, secure messaging basic knowledge (RSA, ECC, AES, DES, Hashing, MAC etc)
• Basic knowledge about Smart Cards and embedded security applications
• Basic knowledge about Security of Information systems
• Experience in Java card and applications
• 1) Escalate problems
• 2) Oversee the daily jobs stream
• 3) Insure all client files are transferred at proper time
• 4) The ability to stay in control during stressful times
• 5) Able to function with minimal supervision
• 6) Able to prioritize tasks
• 7) Be able to work under extreme pressure
• 8) Be accountable for problems
• 9) Be able to multitask and manipulate job runs
• 10) Able to trigger Incident recovery calls (TRT)when needed
• 11) Work across boundaries (work with on-shore and off-shore staff)
• 0 – 4 years unix experience (Solaris / Linux) (based on job level)
• Autosys / WCC knowledge for job stream monitoring
• Knowledge of ITIL process or certification preferred
• Good communication & good written skills
• Performs routine daily operations, Eye on glass monitoring, Schedule Changes, fault detection and 1st level troubleshooting for Thomson Reuters managed systems and networks globally
• To identify and troubleshoot deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
• 2-4 years experience in computer operations is desirable
• 3-5 years experience in computer operations or a service desk is desirable
• Work actively with team members to ensure production stability with proactive monitoring of the application
• Vigilantly address production incidents
• Escalate issues and other topics to the right team when needed
• Perform daily checks and apply recovery and troubleshooting procedures strictly
• Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations
• Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes
• Improve existing documentation
• Flexibility to work on rotational shifts and weekends as per business requirement
• Strong client driven approach & service oriented
• Candidate must Linux/Unix experience including Linux commands like grep, find, awk etc
• Good working experience on Linux/Unix platform for application release and deployment, troubleshooting application issues
• Linux Bash shell scripting experience (other scripting experience is an advantage)
• Day to day application support and operations of servers (mostly Linux with some Windows)
• You will be working with very experienced team of System Engineers and architects
• You will be joining, rotational shift work, “on-call” and out-of-hours work to support the 24x7 Production Platform
• Responsible for supporting application issues with customer teams and internal development teams
• Position requires a Computer science bachelor’s degree or equivalent
• Ability to debug any system problems, develop online procedures for execution of commonly used processes, and ability to perform procedures necessary for recovery
• Thorough understanding of all system components and of program products assigned to support
• Strong Communication skill and self-starter
• Linux skills with knowledge of performance monitoring and bash shell commands (RHEL, CentOS)
• Experience with application releases, deployment, upgrades involving data and query, java war based deployments and troubleshooting in a high available 24/7 production environment
• Working with development teams to manage release processes and timelines
• Scripting languages –Bash and SQL (PHP, Perl, or Python is an advantage)
• Experience in Apache HTTP Server, the webserver administration and support
• System and application Monitoring tools (Nagios, Cacti, OpenNMS, Zenoss)
• System and application Monitoring tools (Nagios, Cacti)
• Answer and process Colleague support calls effectively and efficiently to optimize the Colleague experience by
• Bachelor's Degree (or greater) in Information Technology, Computer Science or related field
• Strong verbal and written communication for varied audiences, able to explain technical solutions to technical and non-technical Colleagues
• Excellent organizational and troubleshooting, problem solving, writing skills, interpersonal and communication skills
• Demonstrable experience in one or more of the following: Concur Travel and Expense, Ariba Procurement, Microsoft Dynamics SL
• Familiarity with leveraging ticketing systems for work management; Remedy, RemedyForce, ServiceNow, NetSuite
• 4+ years of previous application support experience
• Preferred experience in two or more of the following: Concur Travel and Expense, Ariba Procurement, Microsoft Dynamics SL
• Preferred experience using RemedyForce for ticketing and work management

Senior IAM Application Support Engineer Resume Examples & Samples

• This position is to support Identity & Access management systems and to provide tool administration support
• The role will require strong system administration experience along with knowledge of management and support of information security & system access infrastructure
• Networks with senior internal and external personnel outside of own area of expertise
• The ideal candidate will have a background in Identity and Access management and must exhibit strong ability to work in a team environment, interface effectively and proactively with end users, administrators of various technical platforms and peers while adhering to the customer service model and having a good understanding of Security related to access control, web application and operations
• Leading the support team and coordinating integrations and deployments internally and externally
• Must be able to simplify complex technical issues and map their impact into business for presentation to management team, must have the ability to learn and adapt to new capabilities based on the needs of the team
• The candidate will be required to be 'on-call' during off hours
• Candidate should have a thorough understanding of program and project management and be familiar with building business and functional requirements
• Strong communication skills to be able to interpret business concepts to security teams and vice versa
• Expertise in Identity and Access Management (IAM) systems is required
• Candidates with Oracle Identity and Access Management Suite experience are highly desired
• Demonstrated experience working within a matrixed organization
• Ability to be available 'on-call' during off hours as required

Windows Application Support Engineer Resume Examples & Samples

• Interact with multiple IT groups to review environment change request, prepare application deployment documents/check list
• Troubleshoot and resolve environment related issues assigned from defect tracking system
• 2+ years hands-on experience in direct support or development of Windows applications and infrastructure support
• Ability to navigate and generate SQL queries using standard tools
• Responsible for assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues. Follow-up with users and support staff as needed on requests and problem tickets. Reporting and follow-up for service management, including incident management, problem management, and release management. Liaison among users, technical support and development teams. Work directly with the technical and development teams to resolve issues. On-call production support and maintenance required for support of all applications
• Implements packaged applications, monitors critical logs and systems
• Works directly with users to troubleshoot and support incidents regarding custom applications and systems issues
• Supports all custom applications
• Performs other duties and special projects as assigned
• Hands-on experience in Java-based applications environments
• Linux, UNIX support, including scripting
• Bachelor’s degree in computer science, computer engineering, electronics engineering, mathematics, or STEM field required, Master’s degree a plus
• Experience debugging and deploying code in cloud and physical datacenter
• Skilled experience in disaster recovery plan creation and maintenance
• Ability to design and maintain deployment processes in large environments
• Proficiency in AWS and related open source / cloud technologies, would be a plus
• Certifications in AWS, including AWS sysops certification is a plus
• Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
• Work on operations and maintenance driven coding projects
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set
• 4+ years of development/testing/technical support experience
• Experience in Perl, shell scripts, Ruby, etc
• Knowledge of basic Internet technologies such as XML, JS, CSS, HTML etc
• Knowledge of C++ and/or Java
• Excellent communication, prioritization, and analytical skills
• Ability to interact with internal and external teams to diagnose and solve technical problems
• Experience in a 24/7-production environment is a plus
• Proven ability to understand large systems, drilling down to code level
• Provide support in tuning applications and infrastructure
• Design, develop, test, and implement new configurations, architectures, and standards
• Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
• Assist customers and internal teams to automate processes and incorporate devops methodologies
• Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested
• Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
• Enterprise monitoring tools
• Administering J2EE based application server
• Administering Apache web servers
• Documenting and maintaining up-to-date support documents
• Ask Automation
• Manage and Support Crown Castle Small Cell & Fiber Solutions NOC Systems
• Support ServiceNow Platform, including Customer Service Management (CSM), Field Service Management (FSM), Incident/Problem/Change Management (ITIL), Event Management,
• Support Network Monitoring Systems (NMS), including Netcool, SolarWinds, and other proprietary solutions used to monitory overall network health
• Work with internal IT and external Crown vendors to support current operations and ongoing implementations
• Manage the Operations Support Systems daily to ensure integrity and performance
• Monitor end users support inquiries ensuring issues and enhancements are reported and prioritized
• Work with the Crown Castle NOC organization to understand the daily needs of the business and provide high quality technical solutions that improve overall quality of service
• Interface with OSS Vendors for daily support and operations
• Analyze historical data to identify areas for improvement
• Manage multiple competing priorities in a fast paced dynamic working environment
• Interpret error logs and troubleshoot system and application issues
• This role will also include reviewing and testing configuration changes provided by vendors
• Interface with the Network Operations teams to understand system requirements and needs
• Identify and evaluate new systems for future use by Network Operations teams
• Contribute to the long-term OSS Strategy/Roadmap based on business direction and needs
• ServiceNow (Primary Focus)
• NMS: Network Monitoring System (Netcool or similar)
• OSSweb (Sunesys Home Grown System)
• Other Smaller Operations Support Systems and Tools
• Five (5) years of OSS related work experience
• Experience with Operations Support System Architecture & Principles
• Experience with Service Management Systems (ServiceNow)
• Experience with multiple Network Monitoring Systems (NMS) (NetCool, SolarWinds)
• Knowledge and understanding of information technology concepts and technologies, as in knowledge of computer systems hardware and software, entity relationship models, design, protocols, and methodologies
• Experience in performing ruleset changes within network management systems (NetCool)
• Experience on Windows, Linux Servers
• Experience with Relational Databases (MySQL, Oracle, SQL Server)
• Experience in Scripting (JavaScript, Regular Expressions, Python, Perl, HTML)
• Experience with SNMP and MIB concepts
• Be able to work under pressure and deal with diverse personalities and situations
• Ability to work in a team-oriented, collaborative environment; good interpersonal skills
• Excellent organizational and time management skills
• Strong customer service orientation with keen attention to detail
• Excellent sense of personal accountability
• Proficient with Microsoft Office and the ability to learn specialized system tools
• Knowledge of wireless communications a plus
• Self-motivated with the ability to make critical decisions
• Proven verbal, written, organizational, problem solving and interpersonal skills
• Interacts with internal and enterprise staff in a professional, effective manner
• Learn internal applications to provide high level of service
• Examines and evaluates the development of data processing systems or applications and the general controls in data processing operations
• Applies knowledge of information systems, technology, and operations to improve business processes
• Performs quarterly, monthly & and semiannual testing of SOX, MICs and PCI controls in Information Technology and Information Systems environments
• Provides expert advice and assistance to all operational towers to adhere to internal controls and audit issues
• Works with the Operations Manager to remediate issues promptly
• Works with all operational towers to gather artifacts and evidence to supply during audits
• Identifies potential areas of compliance vulnerability and risk as seen. Receives and resolves application escalations from Tier 1 third party vendors personnel
• Works with IT groups, Vendors and Business users to assist the internal compliance team and internal auditors with procuring data directly from information systems for use in SOX, MICs, & PCI control testing Other job related duties as requested
• Promote IT compliance technology tool best practices
• Familiar with MICs, SOX and PCI controls
• Consistent and regular attendance is an essential function of this job
• Experience working with cross functional teams to achieve cost effective IT control implementations
• Project management skills including project planning, structure, discipline, execution and follow through
• A thorough understanding of Hotel and Casino environments is preferable
• Must have interpersonal skills to deal effectively with all business contacts
• Bachelor’s degree or combination of education and experience will be considered
• Three (3) years’ of experience in Microsoft Windows and Excel required. Experience with ACL or another database query tool
• Self-starter with the ability to work independently without direction, yet comfortable interacting with others in a team oriented environment
• Solid verbal and written communication skills – able to communicate
• Effectively with all levels of personnel and external contacts
• Detail oriented and solid organizational skills
• Quick learner with a desire to increase knowledge of software solutions and database systems
• Analytical skills necessary to develop factual reports and present. findings through data-gathering, interpretation, compilation, and analysis of information
• Computer skills/programs
• 3+ years of experience in support, software services, and/or system administration for a large end-user community
• Deep knowledge of operating systems (e.g. Linux, OS X, and/or Windows)
• Deep understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, and SSL
• Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.)
• Experience working with Atlassian products
• Administration of clustered/multi-node virtual appliances using VMware products
• Previous scripting experience, preferably in Python, or a strong drive and ownership to learn given the appropriate time and resources

Plant IT Application Support Engineer Resume Examples & Samples

• The Plant IT Engineer has the responsibility of implementing, maintaining, programming and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness
• The Plant IT Engineer also facilitates the implementation of IT enablers in the plant to support the Company’s Process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems
• This position provides an excellent opportunity both to apply IT skills to manufacturing, and to acquire manufacturing experience that will enhance long-term career potential
• Work in a multi-shift operation in a manufacturing plant
• Provide technical support for IT Applications and Infrastructure i.e. Plant Floor Systems - NGAVS, CDC, EP
• Specifically, the position focuses on the integration/long term maintenance of many applications like the NGAVS -Next Generation Automated Vehicle Scheduling- system with Plant Floor Controls and plant operations
• Scheduling, Material Handling, Production, Quality Control, etc
• A strong desire to learn manufacturing operations and business practices is desired
• Broad business and manufacturing perspective is helpful
• Understanding of computer based tools, computing infrastructure and interest in processes that support manufacturing is required
• Willingness to work in a high pressure production support environment
• BS/MS in Engineering, Information Systems, Computer Science or related fields, or other experiences in manufacturing will be evaluated
• Minimum 5 years' experience with the administration, management and support of CLOUD based services and applications
• Expertise with web-based applications and middleware/front end technology (including administration, management, and support)
• Ability to manage and troubleshoot large enterprise applications and batch services integration
• Proficiency with RDBMS - MS SQL/Oracle preferred
• Broad background in enterprise technologies and integration strategies around application deployment
• Experience in the deployment and implementation of CLOUD-based and web applications
• General knowledge of hardware and applications functionality, capabilities, and limitations
• Proven experience in design and implementation of software systems and applications
• 5+ years of experience support a mixture of Windows and Unix/Linux web-based applications
• 2+ years of experience writing clean code in at least one Object Oriented language such as: Java, C#, Javascript, Python, Ruby
• Experienced using software testing frameworks following TDD (Test-Driven Development) and BDD (Behavior-Driven Development) approaches
• Experienced automating software build, deployment and server configuration management using tools such as puppet, chef and Jenkins
• Expertise in Windows and Linux system administration, databases (relational and NoSQL), web servers (Apache, IIS), networking and storage technologies
• Understanding of networking concepts like Network layers, Routers, Domain controllers, subnets, VPN, DNS, Firewall, IP Tables, Load balancing techniques
• Experience with Cloud technologies and platforms such as AWS or Azure
• Experience and preference to work in an Agile environment, committed to continuously improve that environment
• Comfortable with Git/Github
• Experience with the ELK stack

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Applications Engineer Resume Examples

Writing a resume for an applications engineer position can be daunting. An applications engineer requires a unique set of technical and interpersonal skills to be successful. The resume must accurately reflect your qualifications and skills in order to stand out to potential employers. This guide will provide you with guidance on how to accurately and effectively convey your qualifications for an applications engineer role on your resume. It will also provide you with examples of what a successful applications engineer resume should look like. With this guide, you will be able to make sure that your resume will be one of the best applications engineer resumes an employer sees.

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Applications Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a highly motivated and experienced Applications Engineer with a successful track record of providing technical solutions to various engineering problems. I have a strong background in engineering fundamentals and software applications and have a passion for problem- solving. My experience includes designing, testing, and maintaining software applications, developing customer- facing applications, and troubleshooting complex engineering challenges. I am confident that my knowledge and experience can make a significant contribution to any organization.

Core Skills :

• Technical problem solving
• Software design and development
• Troubleshooting
• Engineering fundamentals
• Customer- facing applications
• Project management

Professional Experience :

• ABC Corporation | Applications Engineer (2018 – Present)
• Developed software tools and applications for customers
• Implemented and maintained customer- facing applications
• Troubleshooted and resolved complex engineering issues
• Developed project management strategies to ensure on- time delivery of projects
• XYZ Solutions | Applications Engineer (2015 – 2018)
• Designed, implemented and tested software applications
• Developed customer- facing applications
• Resolved technical issues and developed solutions
• Analyzed project requirements and created accurate estimates

Education :

• B.S., Computer Science, ABC University (2015)
• A.S., Engineering, XYZ College (2013)

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Applications Engineer Resume with No Experience

Recent college graduate with a degree in engineering and passion for problem solving. I am eager to leverage my theoretical knowledge and learning in a practical capacity, as an Applications Engineer.

• Strong communication and interpersonal skills
• Proficiency in CAD software
• Knowledge of product design and development process
• Knowledge of industry regulations and standards
• Ability to work independently and as part of a team
• Ability to work under pressure and tight deadlines

Responsibilities

• Assist in development and design of new products
• Troubleshoot and resolve technical issues
• Analyze customer specifications and recommend appropriate components
• Monitor and test prototypes to ensure quality
• Collaborate with engineering teams and provide feedback
• Prepare technical and user documentation

Experience 0 Years

Level Junior

Education Bachelor’s

Applications Engineer Resume with 2 Years of Experience

Highly experienced and motivated Application Engineer with 2 years of experience in the software engineering industry. Proven ability to provide technical advice and troubleshooting to customers in need and provide support to the development team during software development lifecycles. Excellent interpersonal and communication skills with an extensive technical knowledge base. Possess strong analytical and problem- solving skills with an ability to work independently or within a team setting.

• Excellent customer service and technical support
• Proficient in software development lifecycle
• Knowledgeable in software engineering principles
• Excellent interpersonal and communication skills
• Strong analytical and problem- solving skills
• Ability to work independently or within a team setting

Responsibilities :

• Provide technical advice and troubleshooting support to customers
• Assist development team with software development lifecycle
• Create detailed diagrams and instruction manuals for customers
• Monitor and maintain software systems and applications
• Resolve customer issues in a timely manner
• Report and document software bugs and issues
• Provide technical support to the development team

Experience 2+ Years

Applications Engineer Resume with 5 Years of Experience

Dynamic and experienced Applications Engineer with 5 years of experience in developing, testing, and maintaining software applications. Proven track record of delivering high- quality bug- free code in a timely manner and staying current with the latest technologies. Demonstrated ability to work independently and in team settings to solve complex problems. Excellent interpersonal and communication skills.

• Software Development
• C++ Programming
• Unit Testing
• Quality Assurance
• Database Management
• User Interface Design
• Developed software applications for various clients according to the specifications provided.
• Utilized C++ programming language to create bug- free code within the designated timeline.
• Performed unit testing, debugging, troubleshooting and quality assurance of developed applications.
• Maintained databases and user interfaces to ensure secure and reliable performance.
• Investigated and analyzed customer feedback to identify potential software issues.
• Collaborated with internal teams to develop new features and enhance existing products.
• Assisted in the implementation of new technologies and software upgrades.

Experience 5+ Years

Level Senior

Applications Engineer Resume with 7 Years of Experience

A seasoned and highly motivated Applications Engineer with 7 years of experience in developing, managing and troubleshooting complex network systems. Possesses an extensive knowledge of computer hardware, software and network architecture to create robust systems and applications. Proven track record of success in developing and integrating innovative solutions that improve process efficiency and reduce system downtime. Possesses excellent technical, communication and problem solving skills to work closely with customers and colleagues to ensure successful delivery of projects.

• Network Architecture & Design
• Hardware & Software Integration
• Systems Administration & Maintenance
• Troubleshooting & Problem- Solving
• Software Development & Programming
• Customer Support & Relationship Building
• Project Management & Documentation
• Managed the development and deployment of software applications for various clients.
• Developed and implemented innovative solutions to streamline systems and processes.
• Analyzed customer requirements and designed network architectures to meet specific needs.
• Configured hardware components and installed software and network applications.
• Ensured optimal performance of hardware, software and network systems.
• Diagnosed and resolved hardware and software issues.
• Provided technical support and guidance to customers and colleagues.
• Produced project reports and technical documentation.

Experience 7+ Years

Applications Engineer Resume with 10 Years of Experience

A motivated professional with over 10 years of experience as an Applications Engineer, I possess a strong technical background in engineering, excellent communication and organizational skills, and the ability to quickly learn and master new technologies. I am highly proficient in systems engineering, software development, and troubleshooting, with a successful track record of developing solutions to challenging technical issues. I have a passion for problem- solving and take pride in providing excellent customer service.

• Technical proficiency in systems engineering, software development, and troubleshooting.
• Strong written and oral communication skills.
• Excellent organizational and problem- solving abilities.
• Ability to quickly learn and master new technologies.
• Highly motivated and customer service- oriented.
• Providing technical support for customers and resolving their product- related issues.
• Developing solutions for challenging technical issues and managing projects from concept to completion.
• Designing, testing, and implementing software systems to meet customer requirements.
• Analyzing customer needs and developing custom solutions based on those needs.
• Creating configuration and installation documentation for new software systems.
• Maintaining and updating existing software systems to keep them running efficiently.
• Providing training and support to end- users.
• Performing troubleshooting and root cause analysis to identify and solve issues.

Experience 10+ Years

Level Senior Manager

Education Master’s

Applications Engineer Resume with 15 Years of Experience

Experienced Applications Engineer with over 15 years in the industry. Skilled in providing sound customer- centric solutions and technical support for a variety of applications. Able to leverage comprehensive knowledge of technology to design, develop and implement customer- focused solutions. Possess excellent customer service, communication and problem- solving skills.

• Technical Support
• Customer Service
• System Troubleshooting
• System Design & Engineering
• Project Management
• Network Administration
• Data Analysis
• Provide technical support for customers including troubleshooting, system design, data analysis, software development and quality assurance.
• Develop customer solutions based on their requirements and evaluate the performance of solutions.
• Support the implementation of customer projects, ensuring the successful completion of project milestones.
• Manage system upgrades and maintenance activities.
• Conduct research and develop innovative technologies that are beneficial to the customer.
• Provide training and technical guidance to customers and colleagues.
• Ensure customer applications are functioning properly and provide feedback to improve customer experience.
• Develop and maintain customer relationships through efficient customer service.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Applications Engineer resume?

A successful Applications Engineer resume should highlight a candidate’s extensive knowledge of engineering principles and their ability to troubleshoot and develop innovative solutions.

When writing a resume for an Applications Engineer role, you should include:

• Experience in engineering design principles, preferably in software engineering
• Extensive knowledge of coding languages, such as Java or C++
• Expertise in developing and testing software applications
• Ability to troubleshoot and debug complex issues
• Knowledge of object-oriented programming and design
• Excellent problem-solving and analytical skills
• Ability to work in a team environment
• Proficiency in using software engineering tools, such as GitHub and Jenkins
• Understanding of systems integration and software architecture
• Proven track record of successful software deployments
• Experience with cloud computing technologies, such as AWS or Azure

What is a good summary for a Applications Engineer resume?

An Applications Engineer resume should have a summary that highlights the most important elements of the job seeker’s experience and skills. The summary should emphasize the candidate’s proficiency in developing and deploying software applications, their technical expertise, and their ability to troubleshoot and maintain systems. Additionally, the summary must emphasize the candidate’s communication skills and their ability to collaborate with team members and stakeholders. Finally, the summary should include any relevant certifications or educational qualifications that demonstrate the job seeker’s expertise in the field.

What is a good objective for a Applications Engineer resume?

Are you an Applications Engineer looking to make your resume stand out? Having a strong objective statement can make all the difference in highlighting your skills and experience. An objective statement should clearly communicate your career goals and make a great first impression.

The best objective statements for an Applications Engineer resume should focus on the specific job position you’re applying for. A well-crafted objective statement will make you stand out from other candidates and show employers that you have the skills and experience to excel in the role. Here are some tips for writing a good objective statement for an Applications Engineer resume:

• State your qualifications and experience: Start your objective statement by describing your qualifications, such as your engineering degree or experience in a relevant field.
• Highlight your technical skills: Emphasize your ability to work with various technologies and software applications.
• Showcase your problem-solving skills: Demonstrate your capacity to troubleshoot complex problems and come up with innovative solutions.
• Mention any relevant certifications: Show employers that you have the necessary qualifications to do the job well.
• Express your enthusiasm: Make sure your objective statement conveys your passion and dedication for the position.

Your objective statement should be concise and to the point. It should also be tailored to the specific job opening you’re applying for. Use strong and powerful language to capture the attention of hiring managers and stand out from other applicants.

With the right objective statement, you can make a great first impression and demonstrate your suitability for the role of Applications Engineer. Take the time to craft a clear and concise statement and you’ll be one step closer to landing the job of your dreams.

How do you list Applications Engineer skills on a resume?

Writing a resume for an Applications Engineer role can be a daunting task, especially if you’re unsure of how to emphasize the necessary skills for the role. Employers want to know that you have the necessary technical skills, experience, and knowledge to be successful in the role.

When creating your resume, be sure to include the following skills to give yourself an edge over the competition:

• Technical Skills: Applications Engineers must be well-versed in the latest technologies, including programming languages, software development, databases, and more. Be sure to list any relevant technical skills such as Java, C++, SQL, HTML, CSS, JavaScript, etc.
• Problem-Solving: Applications Engineers are expected to be able to identify and solve problems quickly and efficiently. Make sure to highlight any experience you have with troubleshooting and problem-solving.
• Attention to Detail: Applications Engineers must be detail-oriented and able to identify discrepancies in code. Mention any experience you have with writing code and debugging applications.
• Communication: Being able to communicate effectively is essential for any Applications Engineer. Mention any experience you have with writing technical manuals, reports, or other documents.

By including the skills listed above on your resume, you’ll be sure to leave a lasting impression on the employer and land the job. Good luck!

What skills should I put on my resume for Applications Engineer?

Applications engineers have a unique set of skills that are essential for success in the field. When creating your resume for an applications engineering role, it is important to highlight these skills to give yourself the best chance of getting the job. Here are some skills to consider including on your resume:

• Experience with coding languages like C/C++, Java, Python, and HTML: Applications engineering requires a deep understanding of various coding languages to develop applications and troubleshoot any issues. Showcase your coding expertise on your resume to give employers an insight into your technical capabilities.
• Knowledge of databases: Knowledge of databases is a must for any applications engineer. Make sure to include your proficiency in SQL, Oracle, and MySQL on your resume.
• Familiarity with software development life cycle: Applications engineers must have an understanding of the software development life cycle (SDLC) to ensure that projects are completed according to established standards. Be sure to highlight your understanding of the SDLC on your resume.
• Excellent problem-solving skills: Applications engineers must have strong problem-solving abilities to identify and resolve any technical issues. Highlight your problem-solving skills on your resume so employers can see your aptitude for troubleshooting.
• Excellent communication skills: Applications engineering requires strong communication skills to effectively collaborate with colleagues and clients. Demonstrate your communication skills on your resume to make it clear to employers that you have the ability to communicate effectively.

By including these skills on your resume, you will be able to demonstrate to employers that you have the necessary qualifications to be successful as an applications engineer.

Key takeaways for an Applications Engineer resume

Creating an effective resume for an Applications Engineer role is critical for making a great first impression with a potential employer. In this blog section, let’s explore some of the key takeaways that can help you make the most out of your applications engineering resume.

• Showcase your technical skills: As an applications engineer, you need to be able to demonstrate your technical expertise in the field. Include descriptions of the technologies and tools you’ve used in previous positions, as well as any certifications or qualifications you’ve earned.
• Highlight your experience: Your resume should showcase your key accomplishments in previous roles, such as successful deployments and implementations. Include any projects you’ve completed that demonstrate how you can tackle complex problems and deliver successful results.
• Demonstrate problem-solving skills: Applications engineering is all about finding solutions to technical problems. Make sure to list any successful problem-solving scenarios you’ve experienced in the past.
• Detail your communication skills: Applications engineering often involves working with a variety of stakeholders. Make sure to list any instances where you’ve successfully communicated complex technical concepts to non-technical audiences, or demonstrated your ability to work collaboratively in a team.

By following these 4 key takeaways, you can ensure that your applications engineer resume stands out from the competition and makes a great first impression. Make sure to include detailed descriptions of the skills, experience, and knowledge you can bring to the role to make the most out of your resume.

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• • Investigated and resolved more than 150 technical faults every month ensuring smooth conduct of business
• • Coordinated with 5+ cross-functional teams to troubleshoot and resolve issues
• • Managed software configurations post-implementation, improving system efficiency by 20%
• • Implemented customer-specific enhancements, resulting in a 15% increase in customer satisfaction
• • Automated 5+ routine tasks using Python, boosting team efficiency by 30%
• • Resolved 100+ client queries bi-weekly, boosting client confidence in product
• • Drafted user guide documents for 7+ new features to improve software accessibility
• • Implemented 3+ large scale software solutions across different industries
• • Conducted 15+ professional training sessions on SQL and Oracle
• • Developed a user-friendly database management system, reducing data retrieval time by 25%

10 Application Support Specialist Resume Examples & Guide for 2025

An application support specialist plays a crucial role in ensuring that software applications run smoothly and effectively for users. When crafting your resume, highlight your experience with troubleshooting, user support, and familiarity with relevant software technologies. Consider incorporating abilities such as strong communication, problem-solving, and technical proficiency that demonstrate your capability in the role. It’s also beneficial to emphasize any successful projects you’ve contributed to and metrics that illustrate how you improved application performance or user satisfaction.

All resume examples in this guide

Single Column

Written by Volen Vulkov

Resume Guide

Simple guide to your application support specialist resume format

Writing your application support specialist resume experience

Spotlighting your application support specialist hard and soft skills

Choosing the right certifications and education for your application support specialist resume

Deciding between a application support specialist resume summary or objective

Extra sections to boost your application support specialist resume

Key takeaways

Application support specialists often struggle with effectively showcasing their diverse range of technical skills and troubleshooting experience in a concise manner on their resumes. Our guide can assist by providing targeted examples and templates that demonstrate how to clearly highlight these skills, making it easier for recruiters to understand your expertise and potential value to their organization.

Dive into this guide to learn how to craft a application support specialist resume that offers recruiters a clear view of your career journey:

• Draw from our application support specialist resume samples, highlighting top skills, certifications, and more.
• Illuminate the potential impact you can bring to an organization through your resume summary and experience.
• Spotlight your unique application support specialist expertise, emphasizing tangible results and standout achievements.

Recommended reads:

• IT System Administrator resume
• Linux System Administrator resume
• Senior System Administrator resume
• Service Desk Analyst resume
• Junior Salesforce Admin resume

Simple Guide to Your Application Support Specialist Resume Format

Successful application support specialist resumes all have something in common - candidates invest in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience.

There are three distinct resume formats , which help you focus on different aspects of your resume. Those are:

• A reverse-chronological resume format - puts your most recent experience in the spotlight
• A functional skill-based resume format that makes your transferrable skills the center of attention
• A hybrid resume format - it combines skills and experiences.

What's more, keep in mind that your resume usually goes through an ATS (Applicant Tracker System) (i.e. the software used by companies in the hiring process).

The application support specialist resumes that suit the ATS:

• incorporate exact match keywords and skills from the job description;
• should be no longer than two pages;
• should be submitted in a PDF format, unless specified otherwise.

Targeting Canada? – Keep in mind their resume layout may differ from others .

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• functional skill-based resume format - that puts the main focus on your skills and accomplishments;
• hybrid resume format - to get the best of both worlds with your application support specialist experience and skills.

Don't forget to include these six sections on your application support specialist resume:

• A header for your contact details and a summary that highlight your alignment with the application support specialist job you're applying for
• An experience section that explains how you apply your technical and personal skills to deliver successful results
• A skills section that further highlights how your profile matches the job requirements
• An education section that provides your academic background
• An achievements' section that mentions any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Proven experience in troubleshooting and resolving application issues in a timely manner.
• Strong understanding of software, hardware, and network infrastructure.
• Demonstrated knowledge of the specific application/platform to be supported, along with relevant certifications if applicable.
• Excellent customer service skills, including clear communication and problem-solving abilities.
• Experience in handling incident management procedures and escalation processes.
• Types of Resumes

Writing Your Application Support Specialist Resume Experience

Here are some quick tips on how to curate your application support specialist professional experience:

• Always ensure that you quantify your achievements by implementing the Situation-Task-Action-Result framework;
• When writing each experience bullet, make sure you're using active voice;
• Stand out by including personal skills you've grown while at the job;
• Be specific about your professional experience - it's not enough to say you have great communication skills, but rather explain what your communication track record led to?

Wondering how other professionals in the industry are presenting their job-winning experience? Check out how these application support specialist professionals put some of these best practices into action:

• Collaborated with cross-functional teams to provide application support for various software solutions.
• Resolved technical issues and inquiries from end-users, resulting in a 30% reduction in support tickets.
• Assisted in the implementation of a new CRM system, ensuring smooth transition and training for employees.
• Developed and conducted training sessions on application usage, empowering users to maximize productivity.
• Participated in testing activities and provided feedback to development teams for continuous improvement.
• Managed critical incidents and performed root cause analysis to identify and resolve application issues promptly.
• Enhanced monitoring processes, resulting in a 20% decrease in system downtime.
• Collaborated with developers to troubleshoot and debug complex code, ensuring optimal system performance.
• Contributed to the creation of comprehensive knowledge base articles, improving self-service support options.
• Coordinated with third-party vendors to escalate and resolve issues related to integrated systems.
• Provided Tier 2 application support, assisting help desk personnel in troubleshooting advanced technical issues.
• Implemented monitoring tools to proactively identify system anomalies, reducing response time by 25%.
• Led the migration of legacy applications to a cloud-based platform, resulting in improved scalability and cost-efficiency.
• Collaborated with developers to deploy application updates and patches, ensuring version control and stability.
• Developed and maintained comprehensive documentation on application configurations and processes.
• Assisted in the setup and configuration of new software applications for internal use.
• Investigated and resolved user-reported issues, providing timely and effective solutions.
• Conducted user acceptance testing for software enhancements and updates.
• Provided end-user training on core applications, improving overall system adoption.
• Contributed to the development and improvement of support policies and procedures.
• Collaborate closely with development teams to troubleshoot and resolve complex application issues.
• Implement proactive monitoring and alerting systems, reducing downtime by 15%.
• Lead the configuration and customization of CRM systems to meet specific business requirements.
• Provide training and ongoing support to end-users, resulting in increased user satisfaction.
• Contribute to the development and execution of project plans for system upgrades and enhancements.
• Managed a team of application support specialists, ensuring SLAs were met with high customer satisfaction.
• Designed and implemented an incident management process, reducing average resolution time by 20%.
• Collaborated with cross-functional teams to define and document standard operating procedures.
• Developed and delivered training programs for new hires, improving onboarding efficiency.
• Led the implementation of a knowledge management system, enabling self-service support for end-users.
• Provided application support for a diverse range of software products and systems.
• Identified and resolved complex technical issues, ensuring minimal impact on business operations.
• Collaborated with development teams to prioritize and implement bug fixes and enhancements.
• Assisted in the design and execution of user acceptance testing for system upgrades.
• Developed and maintained documentation on application configurations and troubleshooting procedures.
• Managed incident and service request queues, ensuring timely resolution within SLA targets.
• Investigated and diagnosed recurring application issues, implementing preventive measures.
• Coordinated with vendors to resolve software defects, tracking progress and ensuring timely resolutions.
• Developed and delivered training sessions on new features and functionality to end-users.
• Participated in the evaluation and selection of new applications and tools to enhance support capabilities.
• Provided technical support for enterprise-level applications, assisting end-users with issue resolution.
• Implemented proactive monitoring systems, resulting in a 25% decrease in critical system failures.
• Collaborated with development teams to test and deploy software updates and enhancements.
• Developed and maintained application-specific troubleshooting guides for the support team.
• Assisted in the development of custom reports and data queries for business analysis purposes.
• Provided front-line technical support for applications, resolving issues and escalating complex cases.
• Assisted in the creation and maintenance of knowledge base articles and user guides.
• Participated in testing activities for new software releases and patches.
• Collaborated with developers to reproduce and debug customer-reported issues.
• Conducted remote sessions to guide end-users through application installations and configurations.

Quantifying impact on your resume

• Include specific numbers on how many applications or systems you maintained or supported, indicating your capacity to handle multiple tasks.
• Highlight any measurable improvements in system performance or uptime due to your support, showcasing your problem-solving skills.
• List the number of users or clients you provided support for, demonstrating your customer service capabilities.
• Quantify the number of support tickets or issues resolved per day or week, showing your efficiency and effectiveness.
• Note any specific instances where you reduced response time to support requests, evidencing your time management skills.
• Mention the percentage decrease in recurring issues due to your preventative measures or solutions, highlighting your ability to provide long-term fixes.
• Specify the number of new procedures or best practices you implemented, showcasing your initiative and innovation.
• Report any quantifiable training or mentoring performed, such as the number of new team members trained, reflecting your leadership potential.

Navigating the resume landscape without experience

It's not uncommon for candidates lacking direct experience to secure entry-level positions. Their resumes often share these characteristics:

• They opt for a functional or skill-based format, emphasizing strengths over chronological work history.
• Transferrable skills, gleaned from diverse life and work experiences, take center stage.
• The objective section melds career highlights, the motivation behind the application, and the unique value proposition for the role.
• Skills are tailored to meet basic job prerequisites while also spotlighting any specialized expertise.
• Resume Buzzwords
• Resume Action Verbs

Use the SOAR (Situation - Action - Results) method for each of your application support specialist experience bullets. Reflect on specific challenges you've addressed, the actions you took, and the outcomes. This approach also preps you for potential interview questions.

Spotlighting Your Application Support Specialist Hard and Soft Skills

Hard skills denote your technological proficiency and expertise in specific tools or software. These skills are often validated through certifications and hands-on experience.

Soft skills , on the other hand, reflect your interpersonal abilities and how you navigate workplace dynamics. These skills are cultivated over a lifetime and can be more nuanced.

Why the emphasis on both? Hard skills demonstrate your technical competence and reduce training needs. Soft skills suggest adaptability and cultural fit.

To optimize your skills section:

• Forego basic skills like "Excel" in favor of more specific proficiencies like "Excel Macros".
• Highlight core values and work ethics as soft skills, indicating what you prioritize in a professional setting.
• If relevant, create a distinct section for language proficiencies.
• Balance hard and soft skills by crafting a strengths or achievements section, illustrating outcomes achieved through both skill sets.

To assist you, we've curated a list of skills highly sought after by recruiters. Ensure you integrate those that resonate with your expertise and the prospective employer's needs:

Top skills for your application support specialist resume:

Microsoft SQL Server

Problem-solving

Communication

Time management

Attention to detail

Adaptability

Customer service

Analytical thinking

Conflict resolution

Critical thinking

If the job emphasizes team or organizational culture, dedicate a section of your resume to underscore your strengths and achievements. Top-tier application support specialist candidates also highlight their alignment with a company's values and culture.

Choosing the Right Certifications and Education for Your Application Support Specialist Resume

Your education section can highlight skills and experiences perfect for the job.

• List college or university degrees with the school name and dates.
• If you're still studying, mention your expected graduation date.
• Think twice before adding unrelated degrees. Space on your resume is precious.
• Discuss educational achievements if they boost your job relevance.

There are many certifications out there. Which ones should you include?

• List your main degree in a separate section with the school name and dates.
• Only add certifications that highlight your skills and experience.
• Place unique or recent certifications near the top.
• Add a brief description to certifications if it helps show your skills.

Remember, it's not about quantity but relevance.

Best certifications to list on your resume

• Microsoft Certified: Azure Administrator Associate (MCAAA) - Microsoft
• ITIL Foundation Certificate in IT Service Management (ITIL) - AXELOS
• AWS Certified SysOps Administrator – Associate (ACSOAA) - Amazon Web Services
• CompTIA A+ Certification - CompTIA
• Certified Information Systems Security Professional (CISSP) - (ISC)²
• Cisco Certified Network Associate (CCNA) - Cisco
• Professional Scrum Master I (PSM I) - Scrum.org

If you have plenty of certifications, prioritize the most relevant and industry-recognized ones. Arrange them based on their relevance to the job at hand.

• Major Minor on Resume
• Incomplete Degree on Resume

Deciding Between a Application Support Specialist Resume Summary Or Objective

While some argue the resume summary or objective is outdated, these sections can effectively:

• Integrate pivotal application support specialist keywords.
• Showcase your achievements.
• Clarify your motivation for applying.

The distinction lies in their focus:

• A resume objective emphasizes your career aspirations.
• A resume summary spotlights your career milestones.

Opt for a summary if you have a rich experience you wish to highlight immediately. Conversely, an objective can be ideal for those wanting to underscore their aspirations and soft skills.

For inspiration, we've curated samples from industry professionals to guide your resume summary or objective crafting:

Resume summary and objective examples for a application support specialist resume

Result-driven application support specialist with a strong technical background and over 10 years' experience in the IT industry. Expertise includes troubleshooting, SQL, Java, and Agile project management. Recognized for streamlining processes to improve productivity by 20% at XYZ Corporation.

Detail-oriented professional with 15+ years of experience as an IT consultant, seeking to leverage my expertise in systems analysis, debugging, and problem-solving in the capacity of an application support specialist. Proven record of improving system performance and efficiency at ABC Enterprises.

Certified public accountant with more than 8 years of experience managing financial systems, looking to transition to application support. Proficient in SQL, Python, and cloud applications, with a demonstrated ability to learn new technologies rapidly. Successfully implemented a major software upgrade for my previous employer.

A mechanical engineer with a passion for technology, aiming to pivot into application support. Holds a certificate in IT Support from XYZ University and has hands-on experience with Java, C++, and SQL. Previously developed an automated testing system that increased operational efficiency by 15%.

Eager computer science graduate seeking to apply theoretical knowledge and internship experience in real-world settings as an application support specialist. Looking forward to contributing to enhancing system functionality and end-user satisfaction at a fast-paced tech-driven organization.

Motivated Information Technology student with a focus on software development, hoping to start a career as an application support specialist. Enthusiastic about using my problem-solving skills and understanding of C#, Java, and cloud computing to ensure smooth software operations and user satisfaction.

Extra Sections to Boost Your Application Support Specialist Resume

Add more sections to show off your unique skills and personality.

• Projects - Include any impressive ones you've done outside of work.
• Awards - Show off any industry recognition.
• Volunteering - Share causes you care about and skills you've gained.
• Personality - Hobbies or favorite books can give a glimpse into who you are.

Key Takeaways

• Pay special attention to the tiny details that make up your application support specialist resume formatting: the more tailored your application to the role is, the better your chances at success would be;
• Select the sections you include (summary or objective, etc.) and formatting (reverse-chronological, hybrid, etc.) based on your experience level;
• Select experience items and, consequently, achievements that showcase you in the best light and are relevant to the job;
• Your profile will be assessed both based on your technical capabilities and personality skills - curate those through your resume;
• Certifications and education showcase your dedication to the particular industry.

Looking to build your own Application Support Specialist resume?

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